General Manager,Hospitality

Mohammad Nabeel Khan

**** ******** **, ********, ** L6J-6Z5

Residence 905-***-**** ~ Mobile 416-***-****

Email: ********@*****.***

CAREER OBJECTIVE

To seek a senior management position in a company that is oriented towards strategic growth and development of a loyal customer base founded in service excellence and client satisfaction. PROFESSIONAL PROFILE

Resourceful and team-oriented manager with more than Two decades of progressive experience in all phases of business administration and customer service. Widely recognized by peers as a hands-on and proactive troubleshooter who is adept at identifying problems, formulating and implementing strategic plans, and initiating new processes in challenging and diverse business environments.

Definitive accomplishments include cost reduction, improved customer service, superior relationships with members of senior management, and strong work teams developed through feedback mechanisms and systematic training.

Broad skill-set encompasses the following disciplines:

Operations management

Organizational planning

Team-building and supervision

Forecasting and scheduling

Leadership and coaching

Statistical analysis

EMPLOYMENT HISTORY

General Manager

Galitos Flame Grilled

Directed and coordinated all business activities,Franchisee interview and selection,Site selection, Product Launch and New Store launch

Financial Planning,Budget administration, Marketing,Advertising

Assisting Senior Management team,Assisting low performance stores

Quality assurance, Mystery Shops

Assistant Area Manager

Rogers Retail (Oakville/Burlington Region)

Manage all aspects of flagship video rental outlet in accordance with company standards

Essential duties include financial planning and reporting, loss prevention, payroll, staff hiring and training, and assisting the senior management team

Perform quality assurance tasks such as inventory control and budget administration

Serve as Area Manager in their absence, and coordinate weekly meetings and promotional events for the region

Marketing/Operations and Corporate Events Manager

Famous Players Coliseum Mississauga

Directed and coordinated all business activities pertaining to the operation of a high volume theatre to coincide with company guidelines and policies

Managed performances of all events to meet and exceed all client and company expectations

General duties included the supervision of a staff of 120 employees, along with support tasks such as training of new managers, recruitment and selection, performance evaluations and appraisals, film projection management and labor control

Corporate event responsibilities included the scheduling and preparation of varied group events, including catered functions, Power Point seminars and product launches

Thorough knowledge of food service operations, including franchised outlets such as Pizza Hut, New York Fries, Taco Bell and Baskin Robbins

Served as acting General Manager in their absence General Manager

Pizza Hut UK (London)

Managed all aspects of restaurant performance to meet customer and company standards

Responsibilities included the supervision of upwards of 40 employees

Successfully controlled food and labor costs, and product quality

Administrative duties included the hiring and promotion of assistant managers, along with yearly and quarterly evaluations of management and staff

Reported directly to senior management personnel and franchise representatives EDUCATION

BSC Honors, Ealing College (UK)

Major: Business Administration and Computer studies

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