Customer Service Registered Nurse

Arjay Macinas de la Torre

#** **** *****, ********* ********* Merville Subdivision, Paranaque City

Cellphone No.: 099********

E-mail Address: **************@*****.***

OBJECTIVE: A flexible, quick learner, self-motivated and an experienced HMO account officer, dedicated to providing superior service and reliable assistance to clients, now looking for a position in an institution to apply and hone skills and to make a positive contribution to the corporate world.

EDUCATIONAL BACKGROUND

GRADUATE STUDIES

MASTER OF ARTS IN NURSING

Camarines Sur Polytechnic Colleges

Nabua, Camarines Sur

April 2011 to March 2013

TERTIARY EDUCATION

BACHELOR OF SCIENCE IN NURSING

Bicol University Tabaco Campus

M.H. del Pilar, Tayhi,

Tabaco City

2004 – 2008

SECONDARY EDUCATION

Daraga National High School

Sagpon Draga, Albay

2000-2004

PRIMARY EDUCATION

Daraga North Central School

Bagumbayan Daraga, Albay

1994-2000

PROFESSIONAL LICENCES

Registered Nurse (2008)

Philippine Nurse Board

Registration Number: 049579

Validity: July 27, 2018

Registered Midwife (2006)

Philippine Midwifery Board

Registration Number: 0138521

Validity: July 27, 2018

WORK EXPERIENCE

PSG GLOBAL SOLUTIONS

HR GENERALIST – April 18, 2016 to Present

This position is responsible for managing the delivery of HR services for the company. This is a full-time position that includes, but is not limited to, planning and execution in the following areas

Overall HR Service Delivery

Database Management, Reporting and General Administration

Code Of Conduct and Policy Administration

Employee Engagement & Branding

ASALUS CORPORATION

INTELLICARE

Customer Service Specialist (January 2009 - February 2010)

Trainer (March 2010 – November 2010)

Patient Relation Officer (December 2010 – September 2014)

Account Officer - October 2014 to April 2016

Function: Serves as a consultant in managing the health plan of corporate accounts and is primarily responsible for the provision of after sales services to ensure retention/renewal.

Duties and Responsibilities

Performs functions that are parallel, relevant and consistent with the corporate and department's mission, vision and values.

External Functions

1.Client Interactions

Initial meeting

Orientation

Pre-APE meeting

Wellness program

Utilization review

Renewal meeting

Feedback Forum

Reconciliation meeting

2.Ensures that the contract is being observed accordingly.

3.Conducts consultancy conference with clients pertaining to cost-containment measures and tailor fitting their healthcare program.

4.To comply with client requirements (e.g. reports, SLA, help desk etc.)

5.Coordinates with different departments to address clients concerns, issues and requests.

6.Responds to client/member feedback, provides prescribed possible solutions and/or take actions to minimize/avoid future similar incidents.

7.Monitors ongoing on-site APE.

Internal

1.Prepares and submits periodic reports on work activities and accomplishments.

2.To report on assigned Saturday and sliding schedules.

3.Performs related functions that may be assigned by the immediate superior.

4.Participates in company initiated seminars, related activities and events.

PUBLICATION

Undergraduate Thesis

“COPING STRATEGIES OF FILIPINO NURSES ABROAD”

October 2007

Bicol University Tabaco Campus

Tabaco City

Master’s Thesis

“ADAPTIVE RESPONSES TO THE PROBLEMS ENCOUNTERED BY FILIPINO HEALTH CARE PROFESSIONALS WORKING ABROAD”

March 2013

Camarines Sur Polytechnic Colleges

Nabua Camarines Sur

PERSONAL DATA

Date of Birth: July 27, 1987

Place of Birth: Daraga Albay

Age: 28

Height: 5’ 7”

Weight: 67kg

Sex: Male

Civil Status: Single

Religion: Roman Catholic

Citizenship: Filipino

Father’s Name: Jimmy Masarate de la Torre

Mother’s Name: Genalyn Macinas de la Torre

Language: Filipino and English

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