Customer Service Management
Resume:
James Donald
*********@*****.***
Professional Experience:
Volt Management / Vwr Catalyst
Gilead - Foster City, CA
Chemical Tracking Coordinator (Internal Transfers) 11 JAN 16-03 FEB16
● Perform cycle counts using handheld scanner in assigned chemical stockrooms to ensure accuracy of inventory .
● Performed Transfers of chemical inventory by request from researcher to researcher or by chemical stockroom to researcher through the use of SAP (CISPRO) .
● Checking incoming chemical inventory against BOLs and packing slips to ensure accuracy of deliveries .
● Have weekly meeting with the client to discuss possible improvements to daily activities to help maximize efficiency .
Grifols- Emeryville, CA 16NOV15-31DEC15
Boston Scientific Fremont- San Jose, CA 20JUL15-16OCT15 VMI Technician (On - Site Technician)
● Facilitate orders for consumable lab inventory replenishment
● Receive inbound shipment from UPS, Fed-ex and other carriers.
● Responsible for handling hazardous materials and preparing them for shipping via documentation and all packaging requirements .
● Resolve all shipping errors
● Manage customers inventory for slow moving and deadstock, perform cycle counts .
● Utilized Vwr and client ERP systems in fulfillment of job duties
● Meet all goals and objectives : safety, performance, and quality ALL INDUSTRIAL ELECTRICAL SUPPLY / ANY BREAKERS INC. Burlingame, CA
Materials Manager 04AUG13-01OCT14
● Responsible for managing inventory, purchasing, and warehouse.
● Devised policies and procedures in areas of procurement, inventory control, receiving, storage, and distribution
● Analyze reports, measurements and external benchmarks to identify opportunities for continuous improvement.
● Cut material supply expenses 50% by providing analysis, data, and input to support ongoing budgeting and strategic planning processes.
● Increased Inventory accuracy by 50% by ensuring data accuracy in MRP software including location, quantity on hand, and cost.
● Designed and planned layout of new warehouse
● Established and managed departmental goals and made sure they were in line with company’s vision and goals.
● Established and tracked meaningful departmental reports / key matrixes.
● Identified and developed strategic relationships with suppliers and vendors to support AIESI and ABI business goals.
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Inventory Control Manager 07OCT12-04AUG13
● Develop company’s inventory management strategy, control costs, and generate savings.
● Rationalize inventory and maximize available working capital.
● Manage and maintain the company’s material and stocked product
● Manage and control perpetual inventory stock counting and accuracy checks.
● Minimize overstock and remove obsolete materials to maximize working capital.
● Ensure stock control department is organized and controlled.
● Ensure incoming product is received and managed appropriately.
● Make sure materials are ready and available for production.
● Track and locate any materials that are late, lost and or missing.
● Monitor and evaluate consumables usage & costs
● Evaluate material utilization and scraps.
● Provide routine management information on inventory performance. VOLT/ALL INDUSTRIAL ELECTRICAL SUPPLY / ANY BREAKERS INC. Burlingame, CA
Receiving Clerk/ Warehouse Worker JUN12-OCT12
● Load and unload trucks using forklifts, pallet jacks, and material handling equipment.
● Pull customer orders from pick tickets
● Perform wire cuts
● Stock inventory
● Package, palletize, label, and weigh orders for delivery via UPS and freight.
● Receive stock using company computer system.
VO LT/AMGEN INDUSTRIES South San Francisco, CA
Inventory Control Clerk APR12- MAY12
● Apart of inventory team to conducted four day inventory of all Labs.
● Assist in assigning new tags and labels for easy asset identification. TXM RECRUITS K abul, Afghanistan
ITT-Systems Supply Technician / Weapon’s Supply Clerk DEC10-NOV11
● Manage and maintained standing inventory valued at over $100 million dollars.
● Work as Shipping, Receiving, and Storage Clerk for weapons.
● Implemented a program for more control over sensitive items.
● Manually and accurately inputted over 65,000 N.A.T.O Weapons, accessories and other sensitive items with 100% accuracy.
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● Kept detailed records on all items shipped, received, and stored.
● Safely and skillfully operated 2T, 5T, and 10T forklifts
● File and pull orders using CORE – IMS, government provided computerized supply management system for daily operational planning and execution of serialized items
● Adhere to ARINC and ITT safety programs to include preventive measures, and had no injuries the duration of contract.
● Train local nationals on how to receive, store, issue inventory, track movement of cargo, receipts, and turn-ins.
● Oversee sensitive items control operation of Nato Weapons, accessories and other sensitive items.
● Work in collaboration with project staff, government customers and others to successfully execute ongoing mission support.
TXM RECRUITS / ITT-SYSTEMS Kuwait, Kuwait Warehouse 502 Supply Technician J UNE10- SEPT10
● Conduct location surveys and inventory supplies and equipment.
● Establish and maintain stock record, document, material control accounting, and supply reports while correcting any errors and or exception documents reviewed.
● Verify quantities against bill of lading, contracts, purchase request, and shipping request.
● Perform other administrative task as determined by the Supply Lead to accomplish the mission with a working knowledge of the US Army Supply System in wholesale and retail operations using ARWDS.
● Work in conjunction with other warehouses to receive, store, and issue BFT Class Vll parts and coordinate the preparation of all inventory issued and stored through (MRO) Material Release Orders and (DMRO) Defective Material Release Orders.
● Perform inventory on sensitive items and weapons used to sustain the ongoing missions in Iraq and Afghanistan.
SSA WAREHOUSE K atterbach, Germany
Supply Technician D EC07-JUNE08
● Conduct location surveys and inventoried supplies and equipment
● Unload, unpacked, visually inspect, count, segregate, palletize, store, as well as maintained stock locator system (ARWDS) and administer document control procedures.
● Operate material handling equipment; construct bins, shelves, and other storage aids.
● Perform Standard Army Maintenance Systems Enhanced (SAMS-E) duties in automated applications.
● Improve readiness, management, and visibility by providing equipment status and asset data. 4
FEGA ELEKTROGROSSHANDEL Heilsbronn, Germany
Material Handler JUNE08–JUL09
● Transport variety of containers, bulk goods, materials, and tools used to manufacture houses, office, and buildings.
● Process ordered materials into and out of the delivery organization through company computer system.
● Load and unload goods from inbound and outbound areas.
● Record deliveries and replenish related supplies and goods in a variety of consumer areas.
● Operate material handling equipment.
Judean’s Caribbean Bar and Grill Ansbach, Germany Co-Owner / Supervisor OCT07- OCT09
● Daily operations
● Meeting and greeting customers.
● Study company branding techniques.
● Advertising and Marketing.
Competencies:
Customer Service Project Management Logistics Business Development Quality Control Sales Management Public Relations ProcessValidation Cause Analysis Material/Supply Sales Distribution UPS World ship OSHA (Hazard Communication Standard) 1910.1200
Languages: English, German S ecurity Clearance: Secret (archived) Awards:
C ertificate of Appreciation for Outstanding Performance 2010- 2011 Certificate of Appreciation for Safety 2010- 2011
Certificate Of Appreciation for Performance 2015
Computer Competencies and SAP :
Microsoft Office Suite, SAMS-E, ARWDS, CORE-IMS, RF Scanners, ICONS, INAV, Google Documents PROPHET 21, CISPRO, VSR Plus, F ederal Logistics Information System
(FLIS)/FEDLOG, I ntegrated Logistics Analysis Program (ILAP) Typing: 50 WPM 10 Key: 6280 KPH
References: Available upon request
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