Assistant Supervisor / Customer Service Reservations Officer

ULYSSES V. FLORES

* ******** **. ********* * Batasan Hills Quezon City Philippines

Tel. +632******* Email: **********@*****.***

OBJECTIVES:

To find a job that would fit my qualifications. Assist Management in maintaining an excellent customer satisfaction rate.

EMPLOYMENT EXPERIENCE:

ASSISTANT SERVICE SUPERVISOR

Mang Inasal Restaurant (Franchised by Sagittarii Corporation)

Period: April 2013- April 2016

Greets and welcome all guests with smile and offer personalized services.

Answers queries about menu, offers and promotions and gives recommendation based on daily specials and client’s interest.

Generates sales by up selling and food/beverages recommendations.

Assists in order taking and serving of food and beverages to customers.

In charge of advance booking and reservation through phone and email and assist customer to their assigned table/ function area.

Works closely with the rest of the staff to ensure customer orders/requests are followed through.

Supervision of service crew, including but not limited to ensuring exceptional service, rostering, mentoring and motivating.

Ensuring compliance of standard operating procedure.

Attending and responding to customer complaints and feedbacks.

CUSTOMER SERVICE RESERVATIONS OFFICER (JETSTAR AIRWAYS)

Stellar Philippines – MDC Bldg. Eastwood City QC PH

Period: February 2011 - February 2013

Handle inbound inquiries, feedback and provide solutions to clients over the phone or thru emails.

Assists to provide accurate and efficient processing of reservations.

Assists in pricing, ticketing mileage redemption and changes in flight schedules.

Generate sales through encouraging client to avail promotions and up selling.

RETAIL SALES EXECUTIVE/ STOCK CONTROLLER

Ideal Vision Center (IVC) Eyewear – SM Megamall, Ortigas Pasig City PH

Period: January2006-June2010

Receives newly delivered stocks and encode them in the system.

Inventory Management and Stock control.

Promotes sales and upsell products.

Provides advice and recommendation to assist customers in their purchases.

DATA ENCODER/ WAREHOUSE ASSISTANCE

Starry Starry Store- The Filipino Channel (TFC) Burlingame CA, USA

Period: March 2005 – December 2005

Inventory Control and Stock Management

Monitoring of Product Deliveries

Receiving of delivered goods/stocks

EDUCATIONAL BACKGROUND:

BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT

ABE International Business College

June 2012 – March 2015

ASSOCIATE IN HOTEL AND RESTAURANT MANAGEMENT (HRM)

Southeast Asian College Inc. (SACI)

June 2003- March 2005

PROFESSIONAL CAREGIVER

Saint Augustine School of Nursing

July 2009- January 2010

SEMINARS ATTENDED

WORK ATTITUDE,VALUES,ETHICS,LEADERSHIP AND COMMUNICATION

ABE International Business College

2014

FOOD AND SANITATION “FOOD AND SAFETY HANDLING”

ABE International Business College

2013

FIRST AID TRAINING

Philippine Red Cross

2009

SKILLS:

Driving, Can type 40-50 wpm, MS office Applications, Basic Autocad

CHARACTER REFERENCES:

Gladly to furnished upon request

Contact this candidate