Manager Customer Service

K

atherine Misee Human Resources Director

Leader ~ Payroll / Benefits Management ~ Detailed Oriented ~ Project Management

PHR certified professional with broad and extensive experience in general HR and benefits administration within union and non-union environments. Adept in development and planning, budgeting and forecasting, and keeping abreast of ever changing human resource policies and procedures. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, as well as promote conflict resolution, smooth negotiations, and the accomplishment of goals and objectives.

Areas of Expertise include:

Strategic Planning & Forecasting

Organizational Needs Assessment

Benefits Administration

Business Development

Relationship Building

Project Management

Management Training

Cost Control and Benefits Analysis

MS Office Suite

Cobra,ADA,Unemployment Policies

Staff Training & Leadership

Employee Relations and Retention

ScorPEO, PeopleSoft, Banner, etc.

Workers’ Compensation

Problem Resolution

Negotiations

Union/ Non Union

OSHA, EEO, FLSA, ERISA

Experience & Notable Contributions

LeMoyne Owen College through Omni Staffing Plus Memphis, TN November 2015-March2016

Interim Executive Director of human resources

Key Accomplishments:

Assisted with High Level HR needs during upper executive search process

Streamlined HR Department processes

Open Enrollment – Took on ”open enrollment” mid process.

SOUTHERN SECURITY FEDERAL CREDIT UNION Memphis, TN February 2014-October 2015

HR/Administrative Manager - HR/Benefits Administration and Administrative Assistant to CEO

Attend meetings, schedule staff, engage report analysis, manage customer relations, write and upload transaction and performance tracking, improve employee morale.

Key Accomplishments:

Started a monthly employee recognition program for the top three producers.

Trusted to be the Recording Secretary at the Board of Directors Meeting each month.

CHRISTIAN BROTHERS UNIVERSITY Memphis, TN 2004-2014

HR Coordinator

Updated and monitored policies and procedures, while keeping employee handbook updated. Administered benefits enrollment, customer service training, and Compensation and Benefits programs. Complied with Federal and State regulations. Facilitated of exempt & non-exempt staffing (tracking and communication of resumes). Manage Compensation and Benefits programs. Oversaw employee relations and grievance resolution. Served as key liaison for workforce and executive management to resolve policy issues.

Key Accomplishments:

Trained faculty and staff regarding HR policies and procedures.

Streamlined the HR Coordinator's position.

Created a manual of all job descriptions to use during turnover.

THE MEMPHIS GROUP Memphis, TN July 2003- December 2003

HR Manager

Supervised payroll Process, AAP, benefits billing reconciliation, new hire orientation.

Key Accomplishments:

Turned a three day, two person audit into a desk review by providing clear and concise files for their review ahead of time. Kept OFCCP off the job site

Developed desktop training for all HR benefits and payroll processing.

Mueller Industries, Inc. Memphis, TN February 2002- July 2002

Benefits Manager

Assisted with mid-year TPA change over in preparation for a big Union contract, processed claims for Life and LTD.

ATS, Inc. Memphis, TN May 2000- May 2001

Benefits Manager

Supervised 5 direct reports, benefits administration, develop and maintain rules in ScorPEO(325 clients).

Soft Link, Inc. Maplewood, MN Aug 1997- December 1999

Sr. Consultant

Implementation of PeopleSoft HR, Benefits and Ben/Admin (v. 4.0,5.0,6.0,7.0and 7.5)

Clients: Honeywell, University of MN, Phillips Plastics, Giant Eagle Foods and Fingerhut

Catherines Stores Corporation Memphis, TN April 1976 - August 1997

Director of Benefits/Records Manager

Supervised 5 direct reports, benefits administration, managed records department, and developed and maintained rules in PeopleSoft(4600 employees in 38 states).

Education

MBA(2012) and M.A., Executive Leadership(2009)

CHRISTIAN BROTHERS UNIVERSITY Memphis, TN

BBA, Human Resource Management

UNIVERSITY OF MEMPHIS Memphis, TN

Certification:

Professional Human Resources, expires December 31, 2016

References .

Ken Massa former Director of HR for CBU, former supervisor known since July 2004 901-***-****

Betty Jewett former VP Dir of HR, former supervisor known since April 1976 901-***-****

Yvonne Baker, Broker while at CBU, known since 2008 901-***-****

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