Manager
Resume:
Date of Birth: **th March **71
Address:
Via Montanara 37,
***** ***** (FC), Italy
Mobile: +39.347.0621849
*.********@*****.***
sonia.segatori
OBJECTIVE Commercial -Technical Manager
EDUCATION
March 1999 Degree in Chemical Engineering
BOLOGNA UNIVERSITY
Qualifying examination to practise the Engineering Profession Specialization: Environment and Safety studies
Thesis title: “Analysis of Municipal waste water treatment plant of Cervia sea town (Ravenna)” - Final grade: 94/100
EXPERIENCE
Commercial Manager
12/2015- until now ENERGIA CORRENTE (gruppo Romagna Energia), Trade energy and gas Company, Cesena (FC)
Management with a 360-degree views of operations and of all stages of the commercial chain, from contracting directly or through TPI to the customer after-sale management acquired with the objective of reaching the intended margins and to monitor the relative costs.
Serves as a company leader, overseeing day-to-day operations and focusing on the long-term interests of the business. Pursues new business opportunities and manages functions such as company associations, employee activities and evaluations, and other matters that relate to a company's operations. Plays an important role in marketing or corporate management. Key Account Manager/Area Manager
07/2015 - 12/2015 ENERGRID SPA, Trade energy and gas Company, Turin (TO) 11/2013 - 07/2015 AXOPOWER SRL, Trade energy and gas Company, Milan (MI) 05/2011 - 02/2013 EPIU’ SPA, Trade energy and gas Company, Milan (MI) (Exergia employer) 09/2010 - 05/2011 EGEA SPA, Trade and Utility energy and gas Company, (CN) 09/2008 - 09/2010 EXERGIA SPA, Trade energy and gas Company, Milan (MI) 09/2007 – 09/2008 ROMAGNA ENERGIA S.c.p.A., Trade energy and gas Company, Forlì (FC)
Responsible for developing and managing sales objectives – direct sales
(B2B) and indirect sales (TPI/brokers/sales representatives network) through trusted partnerships. Supporting and training the sales team, inspiring and motivating staff to increase sales, monitoring the sales profitability (volumes and margin). In Axopower (ex Assoutility company) I have developed a new sales network of agents towards small and micro-business customers in one year (at the beginning the company was dealing only with B2B industry sales). I have coached and recruited agents, giving mentor and guide to the team for increasing sales performance, and exceed and the company’s objectives.
Managing sales and customers: the expansion with new customers, customer care and satisfaction servicing, loyalty and retaining of existing portfolio. I am able to develop excellent customer service that exceed client expectations, to give loyal customers with repeat business and to increase revenues and to grow the business.
Customer accounts, energy offers and contract management, communication and marketing documents. Analysis of customer needs and feedback, managing of conflicts and complaints, post sales customer care. SONIA SEGATORI
Commercial - Technical Manager
I’m a dynamic multi-disciplinary engineer with a background spanning many specialties over a period of approximately 16 years. Achievement oriented and committed to contributing to a company's success, with reliability, care and strong work ethic. Capable of quick transitions, open to change and innovative, great flexibility, and endowed with a strong sense of leadership. Constantly questioning and learning with passion, through knowledge and direct dialogue with customers. I’m looking for practical solution to complex issues, in order to reach shared win/win outcome. I’m ambitious and self-motivated, prepared and available to take on a challenging role in any fast paced highly competitive market place. Pagina 2 di 4 Rèsumè
Monitor market trends and performance, finding innovative commercial solutions, opportunities and strategies, cooperating with the other company’s departments.
Promoting and developing energy efficiency and renewable energy projects through Axopower Green (ESCO company, a branch of Axopower). Deep Knowledge of energy and gas market products / services and legislation, renewable energy (green certificates), energy efficiency (TEE- white certificate), solar energy (feed-in tariffs) and CO2 allowance (black certificates) - emission trading system.
2002 - 2007 Technical Manager / Production Manager ROMAGNA ENERGIA S.c.p.A., Trade energy and gas Company (association of some big food industries: Amadori, Conserve Italia, Orogel, Apofruit), Forlì (FC)
Wholesale activity management and monitoring, the Company supplies about 1,5 TWh/year.
Manage and develop industrial client sales (half of the whole volume of the company business), in order to maximize sales profits, margins and volumes, dealing half of the company portfolio.
Customer accounts, energy offer and contract management, communication and marketing documents
Analysis of companies energy consumptions to optimize and to achieve energy costs reduction and saving, supporting in developing renewable and efficient systems - Profitability analysis and economic evaluation/optimization
Reports and statistic elaborations, presentations for conventions
Managing supply and billing of energy
Hardware/software and web management
Special plants management: energy cession contracts - from renewable source (wind plants), IAFR certifications, green certificates and CO2 allowance (black certificates) - emission trading system
Management energy import auctions with the neighboring countries
(Swiss, France, Austria, Slovenia)
Managing relations with the suppliers and the main authorities in the field: U.T.F., G.S.E., Terna S.P.A., G.M.E., A.E.E.G., Enel Distribuzione S.P.A.
2000 - 2002 Industrial Service Manager /Production Producti on Manager DISTER SPA, Distillery Firm, Faenza (RA) [now Sueco SpA]
Grape juice/concentrated Production Manager (GJ/ MCR) (included calcium tartrate as secondary product). In 2001 I supervised the construction of a new concentration plant (MVR) with a Delta V automation control system (by Emerson Process Management), dealing with the suppliers and manufacturers. I have managed a production staff of 5 people, resulting in strong production performance with measurable operating results.
Factory Waste Water Manager. I have developed a Pre-denitrification treatment in order to reduce nitrates before the existing nitrification and oxidation process. I supervised the Bio-gas production, used as a fuel in the co-generation system (combined heat and power).
Dangerous goods safety transport Adviser, especially on worker safety & education.
1999 - 2000 Technical Staffer in Prevention Protection and Environmental Environ mental Service Areas
SISAS SpA (BASF Group), Chemistry Company, Milan (MI) Pagina 3 di 4 Rèsumè
ADDITIONAL ADDITI ONAL SPECIALIZATIONS SPEC IALIZATIONS AND CERTIFICATIONS
• Certification of Energy Trading & Risk Management Expertise, Expertise The Oxford Princeton Programme, April-November 2015
• Strategic management manage ment of the customer portfolio, portfolio Quadrifor, 22-23 June 2015
• Civil end Commercial Mediator Media tor tor, Risorsa Cittadino Soc., 2011
• Emission Trading course, Istituto Internazionale di Ricerca, Milan, 2007
• A.I.C.A. ECDL CORE and ADVANCED AM5 (Advanced Access), Forlì, 2006
• MBA-MBA -MASTER “BUSINESS ADMINISTRATION”, ADMINISTRATION” STOGEA SpA, Bologna, 2004
• Technical Advisor Adviso r (CTU) to the Court of Forlì as a Chemical Engineer, since 2004
• Web Designer certificate, certificate Teleter IFOA, Forlì, 2003
• Autocad 2000 -3D certificate, certificate CNOS/FAP, Faenza (RA), 2001
• Dangerous goods safety transport adviser (A.D.R.), Bologna Transport Department Office, since 2001
• Engineering Profession registration, Forlì Engineering Council, since 2000
• Deep knowledge in Industrial Chemistry, Bologna University, June 1994 Corresponding to junior year in Industrial Chemistry Major COMPUTER COMPUT ER SKILLS
Operating system: Microsoft MS-DOS, Windows 7/8, Windows SERVER Software: MSOffice Business 365, Microsoft ISA Server, FTP explorer, Trend Micro Office Scan, Nero, Skype, Microsoft Project, Autocad, Adobe Acrobat, “Business” - N.T.S. informatica, “E4C” S.P.S.S. Italia, “ERETAIL” - Softeco Sismat SpA, Argon –ALTRAN. Web designer: Adobe Creative Cloud (Dreamweaver, Illustrator, Photoshop, Flash, Fireworks)
LANGUAGES
Mother language: Italian
English: B2 – Intermediate (6.5 IELTS 14/03/15)
Portuguese: basic (my mother lived in Brazil for 25 years) Spanish: basic
REFEREES available on request
HOBBIES outdoor activities, swimming, skiing, cycling, reading and surfing the internet for news, android apps and pc software, travelling, community service PERSONAL SKILLS
Creative and intuitive strategic thinker with an awareness of new technologies, changes in the marketplace, industry trends, and emerging market opportunities. I am open to change and strongly innovative: I like finding improvements to the way things are done. In have exceptional multi-tasking and organizational skills and also great flexibility: being able to multi-task and perform several tasks at once, adapting successfully to changing situations and environments.
Good communication and relationship skills, teamwork attitude, with a strong sense of leadership: I am able to communicate and transmit knowledge with clarity, conviction and enthusiasm, I work well with others to achieve shared goals, I look for constructive outcomes in discussions, create synergistic solutions, share information and build support, using alternative dispute resolution, to reach a true win/win outcome. I take care customers with a dedicated activity, through sympathetic behaviour, developing and maintaining Pagina 4 di 4 Rèsumè
relationships building long term loyalty and retention. I can operate with a good grade of, thanks to my technical, organizational and commercial experience. I am achievement oriented and committed to contributing to a company's success. I have a commercial and managerial mind-set: skilled in problems resolution, organizational needs analysis. I try to identify more efficient and sustainable outcomes, balancing cost, quality and risk when making decisions, with the resources available.
Strong ambitions for success with equally focused determination and stamina to reach the assigned targets, I have achieved relevant sales results in direct/indirect markets, in margins and after sales/service business, proposing winning solutions through advisory behaviour. Now, I am looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.
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