Customer Service Sales

GINO VITERI

**** ******* **** ****** *******, Florida, 34743

786-***-**** ***********@*******.***

WORK EXPERIENCE

Heller Waldman Miami, FL

Office Assistant May 2010 - August 2011

Operate office machines such as high speed business photocopiers, reader/scanners, addressing machines, stencil-cutting machines, microfilm reader/printers, folding and inserting, bursting, and binder machines.

Place original copies in feed trays, feed originals into feed rolls, or position originals on tables beneath camera lenses.

Monitor machine operation, and make adjustments as necessary to ensure proper operation.

Load machines with materials such as blank paper or film.

File and store completed documents.

Deliver completed work.

Perform general office duties such as typing, operating office machines, and sorting mail.

Levi's Outlet Miami, FL

Sales Associate/Cashier August 2011 - April 2012

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Macy's Dadeland Miami, FL

Commission Sales Associate April 2012 - December 2013

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrate use or operation of merchandise.

Place special orders or call other stores to find desired items.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Ticket, arrange and display merchandise to promote sales.

Help customers try on or fit merchandise.

Clean shelves, counters, and tables.

Exchange merchandise for customers and accept returns.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Biltmore Hotel Coral Gables, FL

Banquet Waiter December 2013 - August 2015

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Clean tables or counters after patrons have finished dining.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Garnish and decorate dishes in preparation for serving.

Provide guests with information about local areas, including giving directions.

SeaWorld Orlando, FL

Park Quality Expert October 2015 – February 2016

Maintains cleanliness of park areas, including mopping, sweeping, changing trash bins, and other miscellaneous cleaning duties as needed.

Clean parking lots as well as the roads that surround SeaWorld (Military, Ellison, etc).

Cleans restrooms, wipes down/disinfects counter tops and other restroom fixtures and stocks restrooms as needed.

Familiarize self with the park to provide accurate answers to guest questions.

Performs crowd control tasks to open and close shows safely and efficiently.

Completes opening and closing procedures in an efficient and timely manner.

Work as part of a team to increase productivity and while providing excellent guest service.

Provides excellent guest service to guests and employees.

Maintains a professional appearance that meets SEA grooming standards.

EDUCATION

Miami Coral Park Senior High Miami, FL

High School Diploma, Jun 2011

Miami Dade Kendall Campus Miami, FL

Associate in Arts, Dec 2013

University of Central Florida Orlando, FL

Bachelor’s Degree Candidate, Apr 2016

Additional Skills

Proficiency with computers

Customer service skills

Fluent in English and Spanish

Ability to lift large objects

Contact this candidate