Customer Service Data

**** ********* **, *******, **, ***** 832-***-**** *********@*****.***

Rhonda Selmer

Objective

* ***** ** ******** **********. Recognized for outstanding time management, organizational skills, and great communication skills. A verifiable track record of success to include, however not limited

Exceptional customer service New location set up Problem solving

Management skill Strong work ethics Task management

Professional mannerism Multitask abilities

Computer Skills

Software

Experience with Office 2013, Knowable with Quickbooks

Experience

July 2015 to Feb 2016 (Temp) Dirt Free Carpet Cleaning Houston TX

Dispatcher

Prepares work orders to determine and route job assignments for field personal

Responsible for scheduled work and maintains knowledge of the status and location of the field personal throughout the work day to accomplish work performed and for assignment of unaccomplished work

Evaluates type of work or assistance needed, establishes work force priorities in line with company policies and dispatches or redirects appropriate field personal to achieve proper response.

Prepares input for performance evaluations including development and maintains of accurate records and logs.

Conducts interviews for new employees, closing store producers, opening store producers.

October 2014 to July 2015( Temp)

Hometown Tax Service Houston TX

Data Entry Clerk

Prepares Source data for computer entry by compiling and sorting information establishing entry priorities

Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Verifies entered customer and account data by reviewing, correcting, deleting or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Test customers and account system changes and upgrades by inputting new data; reviewing output.

Secures information by completing data base backups.

Maintains operations by following policies and procedures; reporting needed changes.

Maintains customer confidence and protects operations by keeping information confidential

Contributes to team effort by accomplishing related results as needed.

April 2010 to May 2014 Texas Department of Criminal Justice Huntsville TX

Correctional Officer

Searches for contraband and provides safety, Supervises offenders in housing, work and other areas

Maintains security of various assigned areas

Provides security and custody of offenders including observing actions of offenders, restraining and securing sometimes assaultive offenders

Responds to emergencies, giving first aid at the emergency sites

Reads, reviews and property applies all information found by policies

Provides leadership and technical guidance to other staff, complies with policies, procedures, rules and regulations

October 2008 to March 2010 Macys Baton Rouge LA

Loss Prevention Agent

Worked with store team in the development and implementation of action plans to improve performance

Knowledge in the areas of safety, OSHA and environmental programs and ensures implementation and compliance

Reviewed safety on a regular basis, ensured the timely and accurate reporting for results and assist in the development and implementation of corrective actions

Ensured accurate and timely report writing recorded, keeping of evidence

Educated and motives store associates to achieve shrinkage

Managed and ensured reporting of critical incidents

Education

August 1994 to May 1997 Southeastern University Hammond LA

August 2005 to December 2007 Southeastern University Hammond LA

October 2014 to Present Southern New Hampshire University Manchester NH

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