Customer Service Manager
Resume:
RENA RICHARDSON
Port St. Lucie, Florida
******@***.***
OBJECTIVE:
To secure employment where I can make a positive impact and significant contribution to the continued success of the organization.
RELEVANT SKILLS:
ELITE Enterprise 3.9, Elite 3E LMS, Whitehill Billing, DTE, Adobe Acrobat, PC DOCS, Windows 7, Microsoft Office 2010, Excel 2010, Lotus, E-Billing: Collaborati, Serengeti, CT TyMetrix360, ShareDoc, Eliot.gs, CounselLink, EBilling Hub, Type 50+ WPM, Advanced clerical skills and excellent multi-tasking ability.
WORK EXPERIENCE:
United Health Care 04/2016 - 06/2016
Customer Service
Handle incoming calls regarding Medicare Advantage Plans; knowledge of Medicare/Medicaid rules and regulations; working in call center environment, while multi-tasking between systems.
Provide excellent customer service; honing time management skills; and maintain clean desk policy.
Quinn Emanuel Urquhart & Sullivan, LLP, New York, NY 10/2012 – 01/2016
Billing Coordinator
Run proformas for each attorney, review and revise time entries, confirm that clients’ guidelines are being followed and prepare draft bills based on partners’ preference.
Prepare fee and expense invoices, incorporate partners’ comments and/or changes including write-offs, transfers, etc.
Compile monthly billing projections based on feedback from partners and present to billing manager.
Process large write-offs (1K and up) and discounts upon approval from the billing committee; submit monthly audit and accrual information as requested by the partners and/or clients.
Work with Accounts Payable in obtaining documentation for expenses charged to client to be included with our invoices.
Handle the complete billing process for partners, includes relieving of the time and expenses against the invoices for processing; respond to partner, associate and legal assistant inquiries regarding the billing system.
Assist with the month end process and distribution of partner packages; review accounts receivable aging reports;
follow up with partners regarding past due bills; coordinate with the collections department regarding incoming
checks and/or wires.
Dewey & LeBoeuf LLP, New York, NY 08/2002 – 05/2012
Billing Coordinator
Run proformas for each attorney review and revise time entries, confirm that clients’ guidelines are being followed and prepare draft bills based on partners’ preferences; prepare fee and expense invoices, incorporate partners' comments
and/or changes including write-offs, transfers, etc.
Submit any necessary bills marked for e-billing, including troubleshooting rejections, inserting new timekeepers, rates, task and activity codes compile monthly billing projections based on feedback from partners and present to billing manager.
Process large write-offs (10K and up) and discounts upon approval from the billing committee.
Submit monthly audit and accrual information as requested by the partners and/or clients.
Work with Accounts Payable in obtaining documentation for expenses charged to client to be included with our invoices.
Handle the complete billing process for partners, includes relieving of the time and expenses against the invoices for processing.
Respond to partner, associate and legal assistant inquiries regarding the billing system; assist with the month end
process and distribution of partner packages; review accounts receivable aging reports, follow up with partners
regarding past due bills; coordinate with the collections department regarding any incoming checks and/or wires.
EDUCATION:
Forest Hills High School, Forest Hills, New York REFERENCES:
Academic Diploma, 1978 Available upon request
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