Customer Service Manager
Resume:
JUSTIN WALKER
Roseville, MN 55113
***********@*****.***
Summary
•Project Management: Planning, coordinating and completing projects within tight timeframes and budgets. Able to attend to details while maintaining a view of the big picture.
•Technology: Strong technical skills in ERP systems (SAP, Great Plains), supplier relationship management and lean process management.
•Inventory: responsibility for all production activities including purchasing, master production scheduling, receiving, inventory control, production control and shipping.
•Business Analysis: Ability to organize and analyze data to generate fact-based information that can be trusted in the decision making process.
Experience
Delivery Specialist Radiant Global Logistics
Start Date 02/2016 to Current
-Deliver freight to diversified agencies, corporations and small businesses throughout the Minnesota area.
-Focus on strong customer service, attention to detail and timeliness.
Store Manager Papa Murphy’s Pizza; Woodbury, MN
Start Date: 01/2015 to 10/2015
Guiding a new business through the initial growth phase while focusing on customer satisfaction.Labor cost control, Food cost control, creating a cohesive and adaptable team.
Supply Chain Contractor MasterKi Systems Inc. Bismarck, ND
Start Date 5/2014 End Date: 10/2014
-Created and maintained inventory process control for a manufacturing facility that used 1,400 parts
-Created a spending plan and worked with regional vendors to come in under budget by 14%
-Managed a mobile service team across North Dakota and Montana
Inventory Specialist C.S. McCrossan Inc. Maple Grove, MN
Start Date: 7/2012 End Date: 9/2013
-Reduced on hand inventory by 18% in 6 months netting a positive cash flow increase of $156,000.00
-Created an accounts payable process that matched bills to purchase orders, attaining 100% accuracy
-Increased the use of online procurement of materials by 25%.
-Created training manuals for new MRP and Work Order suites.
-MSHA Certified
Inventory Coordinator Caribou Coffee Co. Brooklyn Center, MN
Start Date: 1/2006. End Date: 05/2012
-Managed a freight plan that saved over one million dollars per year in freight costs from 2008-2012.
-Created a recycling program that cut solid waste disposal by 54%, lowering waste bills by 42%.
-Coordinated active inventory levels for production sites in Minneapolis and Knoxville, TN.
-Created training manuals for three Italian installed machine groups and systems.
-HACCP Certified; OSHA workplace, GMP's, Lean Process Control and 5S.
Roastery Technician Caribou Coffee Co Brooklyn Center, MN
Start Date: 12/2000. End Date: 1/2006
-Roasted 5 million lbs of coffee year with a defect ratio less than 1%.
-Production operator with 5 yrs experience on General VFFS and Fresco multipack machines.
-Shared maintenance and quality assurance with team of 6.
-Warehouse freight loading experience.
Store Manager Caribou Coffee Co; Edina and Wayzata, MN
Start Date: 12/1999 End Date 12/2000
Recruiting, cash management, inventory and team building.
Store Manager Papa John’s Pizza, Woodbury,Chaska,Eden Prairie & Eagan MN.
Jan. 1996 - Nov.1999
-Recruiting, cash management, inventory and team building.
EDUCATION
Major: Marketing University of Wisconsin, Stout, WI
Courses:
•Sales and Sales Management
•Technical Writing
•Service Operations management
•Resource Plan and Management
Major: Associates in Business Century Community College, MN
LICENSES/CERTIFICATES/ADDITIONAL TRAINING
•STA Licence through the TSA 2/2016
•Lean Process Control 2/20/2008
University of St. Thomas MN
Lean Practice Certification
•Boom-supported Elevating work platform ANSI-A92.5 6/20/2009
State of Minnesota
Boom-supported Elevating work platform certified
•HACCP Process Certified, HACCP training 6/31/ 2011
State of Minnesota
•Forklift Certified – no accidents for over 15 years
Caribou Coffee Co MN 2/2/2000-5/2012
C.S. McCrossan Inc MN 8/22/2012
•Off road lifting trucks
ADDITIONAL SKILLS
•Microsoft Office
•Microsoft Outlook
•Great Plains MRP
•Street Smarts MRP
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