Customer Service Sales
Resume:
KIMBERLY HODGE
Seminole, FL 33777
********.*.******@*****.***
OBJECTIVE: To obtain a position in an environment that will utilize my outstanding skills that I have obtained during my extensive work history.
EXPERIENCE:
06/14 to 6/15 HOMEWOOD SUITES Peabody, MA
Night Auditor
• Manager on Duty during the overnight shift
• Handle any concerns that a guest may have during their stay or questions regarding their invoice
• Process all credits and charges to the guests room during and after their stay
• Process check ins and check outs of hotel guests
• Handled customer inquiries regarding the hotel and attractions within the area
• Run night audit reports to balance the hotel’s daily activities
• Run all month end reports to settle the hotel’s monthly activities
• Balance cash drawer at the beginning and end of my shift
• Process new reservations for returning and new guests
• Write all welcome letters for returning and new Hilton Honors guests
• Explain benefits and process paperwork for new members for Hilton Honors program
09/12 to11/13 SAGE BANK Peabody, MA
Loan Processor
• Assisted the loan officers in closing over 1$million in loan applications
• Handled customer service for my loan officers
• Resolve multiple operational and product specific problems
• Provided technical support to less experienced associates
• A liaison between the loan officers and their clients
• Handled all classified paperwork that was provided by the clients for their mortgage to be approved
10/06 to 04/10 BANK OF AMERICA Waltham, MA
Trust Officer/Analyst
• Assisted in the merger of trust clients from US Trust to Bank of America
• Handled customer service for all account managers
• Processed all statements for trust client billing payments
• Updated all mailing list to ensure Bank of America had the proper addresses for timely receipt
• Strategic management of data for trader support, clearance, settlement of documentation
• Multiple operational and product specialist to resolve problems
• Provided technical support to less experienced associates
• Participated in ongoing team projects
• Liaison between upper management, trust associates and entry level employees
• Trained all new associates on company policies, procedures and their job function
07/02 TO 03/05 GENERAL NUTRITION CENTER Burlington, MA
Assistant Manager
• Assisted the store manager in the growth and success of the Burlington Store to a 1$ Million location
• In charge of interviewing, screening and hiring of all new associates
• Provided training on product line
• Customer service to ensure clientele received proper product and care
• Handled shipping and receiving to the store
• Handled client special orders
• In charge of inventory and stocking the store
• Opening and closing paperwork to be forwarded to corporate
12/01 TO 06/02 NF MASSACHUSETTS INC. (Non-Profit Organization) Burlington, MA
Associate Event Coordinator (Part-time)
• Input all new contributors into database
• Assisted in bringing in new corporations to help in fund raising events
• Created letters to be sent to new corporations/contributors
• Assisted in the planning of new events
05/96 TO 03/02 DATASAFE COMPUTER CORP. Billerica, MA
Office Manager/Sales Assistant
• Compiled all sales quotes for sales associates
• Liaison between vendors and sales associates and clients and service engineers
• Handled all account receivables and account payables
• Wrote and typed office business letters
• In charge of mail, faxes, filing and copying, etc.
• Ordered office supplies and kept inventory
• Ordered all sales and service materials
• Handled shipping and receiving of products
• Took care of day to day business while running a small sales office
06/91 to 05/96 BAYBANKS, INC. Waltham, MA
Operations Analyst
• In charge of reports for sales and service center for daily client support
• Customer service rep handling incoming calls for assistance
• Sorted incoming mail for management and service center
• Assisted in processing new accounts by mail
• Trained new associates coming into the operations department
COMPUTER
SKILLS: Microsoft Office Suite – Outlook, Word, Excel, PowerPoint, Access
Accounting Software- QuickBooks, Quicken
Certifications – Fraud Security and Compliance, Banking Management, Time Sheet Maintenance, Hilton Certification
EDUCATION: 1991 Graduate Lynnfield High
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