Customer Service Food

A Food Service Specialist with the demonstrated technical and functional expertise in areas such as Customer Service, Clerk Custodian, Counselor, and Food Service duties interacting with customers providing information in response to inquiries about products and services. Identifies solutions to improve processes to increase accuracy and efficiency; oversee the accurate collection, accounting and reporting of funds received from patrons, while supporting and carrying out all established policies and accountable for providing high quality and effective service to customers.

AREAS OF TRAINING

Customer Service Representative, Cashier/Clerk, Counseling, Food Service Policies, Salad-Bar Attendant, Dietitian Aide, Written Communication Skills, Attention to Detail, Interpersonal Skills, Credit Card Transactions, Customer Relations, Team Building, Inventory Management, and Microsoft Word

PROFESSIONAL EXPERIENCE

Food/Nutrition Service Worker, Kelly Service, 250 Berryhill Rd, Ste. 101, Columbia, South Carolina 09/2015-Present

Evaluate guidance materials in the areas of menu planning, nutritional requirements, and nutrition education.

Coordinates the cooking of several items, with different cooking times and characteristics.

Assist in setting lunch serving lines, cooking food to order, completing prep work and stocking all drawers on cook's side to full levels.

Follows standardized recipes for production, adjusting recipes as needed to prepare required quantities.

Adhere to established safety procedures when handling food and ensure that foods are cooked and stored at the correct temperature to prevent bacterial growth.

Responsible for inventorying, receiving, storing and issuing food items in accordance with department procedures.

Aware of Work Practices to include keeping things neat, clean, and in order with the ability to Interpret Instructions, Specifications, etc.

Articulates instructions from supervisor, determine daily/special work requirements, ensure equipment or resources are available to perform tasks, regularly monitors work in progress ensuring work is performed in accordance with Food Service Worker standards and established time periods.

Assures safety and housekeeping rules are being followed at all times, performs food service duties in assigned areas.

Prepares food entrees, assist with establishes menu planners, performs duties on the serving line ensuring compliance, opens and closes kitchen.

Assists in ordering and in the receipt and storage of daily/weekly vendor deliveries.

Operates and trains employees on how to operate equipment, inspects and insures that work tables and under stock areas are regularly cleaned and meets sanitation standards.

Assume duties in the absence of other employees, i.e. serving, dish machine, set ups, cooking, food prep.

Upholds administrative duties, follow pre-planned duties and patterns in daily assignments and adjusting as needed.

Coordinates daily activities with other departments on related work functions that are controlled by other supporting services to meet mealtime needs and time deadlines.

Occasionally lifts up to 25-45 pounds when working situations require periodic involvement in food service activities.

Salad-Bar Attendant, Ruby Tuesday, 120 Columbiana Circle, Columbia, South Carolina 10/2012-09/2015

Greeted customers using a positive and clear speaking voice, listening to and understanding their requests, responding with appropriate actions providing accurate information to ensure satisfaction guarantee.

Prepared and arranged vegetables and fruits for salads and garnishes using hand and electric food service equipment.

Supported crew member’s efforts and treats each other with the mutual respect necessary to promote a pleasant and efficient working environment.

Possessed thorough knowledge of the Salad Bar area, allowing for precise replacement and restocking of products on the bar at the appropriate times.

Provided guest with a sincere greeting and exceeds guest expectations when at the Salad Bar area.

Paid special attention to safety and sanitation guidelines to ensure that all guests are receiving fresh products of the highest quality.

Performed routine salad preparation using appropriate sanitation and safety methods in food service.

Responsible for shredding, cutting and slicing of all fruits and vegetables for the salad bar.

Identified, portion and prepare the salad bar items while being responsible for maintaining a sanitary kitchen work station and serving station.

Possessed good communication skills both verbal and written, providing excellent customer service maintaining professional demeanor.

Answered questions pertaining to rules and regulations governing Company policies and complete customer registration processes by inputting and retrieving information from computer systems.

Verified and imprinted credit cards for authorizations using electronic acceptance methods handle cash; make change and balance registers, accepting and recording vouchers, traveler’s checks, and other forms of payment.

Received payment and render receipts with ascertain satisfaction, and at end of shift, accounts for and secure cash.

Gave full attention to others, taking time to understand points being made, ask questions as appropriate, and not interrupt at inappropriate times.

Reported to work rested and ready to work with professional, clean dress and a positive attitude.

Detailed oriented when completing tasks; provide excellent customer service, and complete tasks in a timely fashion.

Able to bend and stand for long periods of time and able to move boxes weighing up to 40 pounds.

Multi-task efficient, fast learner and willing to learn new and challenging tasks.

Homemaker, Family Home, 2240 Green Street Hollywood, Florida 05/2004-09/2012

Responsible for managing the resources of the household creating a happy, healthy environment that fostered positive emotional and physical development.

Developed a balanced growth plan for each family member that focuses on the spiritual, mental, emotional and physical aspects.

Planned for bills and savings by developing and maintaining a monthly budget for family expenses researching the most cost effective options for buying food and other household items.

Responsible for making sure that clothing and household items are laundered, dry-cleaned, or mended when needed.

Responsible for day-to-day expenses, and they sometimes do long-range financial planning for the household.

Made sure clothing and household items are laundered, dry-cleaned, or mended when needed.

Maintained the household budget taking care of bills, handling banking responsibilities, and other financial matters.

Responsible for creating a happy and healthy environment that foster positive emotional and physical development teaching children good health and personal habits, and making sure they have proper medical and dental care.

Periodically inspect the home performing routine maintenance by scheduling and completing daily, weekly and monthly cleaning responsibilities.

Responsible for the planning, cooking, day-to-day expenses, and the long-range financial planning for the household.

Planned, cooked, and served meals for the household making arrangements to have others cook meals or buy meals from outside sources

Performed general housekeeping chores and personal services responsible for keeping the homes clean and running smoothly.

Counselor, Cobb County School Board, 514 Glover Street, Marietta, Georgia 08/2000-05/2004

Set high expectations for students’ behavior, maintaining standards through classroom management techniques and positive reinforcement, increased positive student awareness and behavior/learning emphasizing respect for all.

Improved communication among teachers through effective team building, promoting a positive philosophy of the school and creating a sense of Community for students and staff.

Organized counseling program by assessing needs, setting goals, and formulating a plan of action and assisting in program evaluation.

Provided individual/group counseling services to meet the developmental, preventive, and remedial needs of students.

Assisted students in acquiring appropriate attitudes, knowledge, and communication skills to promote healthy relationships.

Enhanced the ability of students to identify and utilize the appropriate resources needed for post-secondary success.

Created positive relationships with students fostering personal growth, service to others, and academic achievement.

Adhered to ethical standards of the counseling profession, and abides by the laws, policies, and procedures that govern the schools.

Coordinated all counseling services for students and assists with the coordination and implementation of student services in the school.

Receiving Clerk, K-Mart Super Center, 3205A South, Cobb Drive, Smyrna, Georgia 09/1996-04/1999

Assisted and served customers with the location, selection and purchase of merchandise with an emphasis on customer courtesy communicating positively in a friendly manner.

Answered general Customer Service questions from patrons explaining multiple program features, and where to obtain specific account information.

Adhered to established procedures and guidelines while providing quality customer service in order to meet and exceed departmental standards.

Responsible for merchandising display ensuring items are properly marked and assisted in inventories, ensuring proper accountability and security of assigned areas.

Checked merchandise, rung sales on cash register, received payment, made change, bagged or wrapped merchandise and completed sales transactions.

Verified personal checks and credit cards payment and responsible for issuing the correct change.

Checked for customer satisfaction on the quality of goods and services advising supervisor of damages, out-of-stock and/or slow-moving merchandise.

Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Provided excellent customer services to all potential and current patrons through various means of communications.

Excellent communication skills both oral and written demonstrating strong attention to detail.

Ensured customers received outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Ability to operate all equipment necessary to perform the job, and communicate with associates and customers.

Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and performing all functions as set forth.

Home Maker, Family Home, 2058 Windy Hill Road, Atlanta, Georgia 07/1994-08/1996

Maintained the household budget taking care of bills, handling banking responsibilities, and other financial matters.

Created a happy and healthy environment that foster positive emotional and physical development teaching children good health and personal habits, and making sure they have proper medical and dental care.

Developed a balanced growth plan for each family member that focuses on the spiritual, mental, emotional and physical aspects.

Planned for bills and savings by developing and maintaining a monthly budget for family expenses researching the most cost effective options for buying food and other household items.

Periodically inspect the home performing routine maintenance by scheduling and completing daily, weekly and monthly cleaning responsibilities.

Performed general housekeeping chores and personal services responsible for keeping the homes clean and running smoothly.

Proven people managerial skills, communication/leadership skills, with exceptional planning and organizing skills.

Dietary Aide, Crawford Long Hospital, 4240 Martin Luther King Jr. Drive, SW, Atlanta, Georgia 06/1991-08/1994

Accessed nutritional needs, diet restrictions, and current health plans to develop and implemented dietary-care plans.

Performed defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager.

Provided assistance to the cook in the preparation and service of meals, and assisted in arranging tray cards, loading food carts, and serving meals.

Prepared and delivered food trays to hospital patients, performing any combination of following duties on tray line.

Placed items, such as eating utensils, napkins, and condiments on trays; prepares food items, such as sandwiches, salads, soups, and beverages.

Placed servings in blender to make foods for soft or liquid diets. Apportions and places food servings on plates and trays according to diet list on menu card.

Examined filled tray for completeness and placed on cart or conveyor belt or pushed carts to halls or kitchen.

Served trays to patients; collected and stacked dirty dishes on cart and returned carts to the kitchen.

Washed dishes and cleaned work areas, tables, and cabinets; collected and placed garbage and trash in designated containers.

Able to bend, lift, carry, push and move heavy trays and containers as well as get the right food trays to the right patients within a specified timeframe.

Assembled food trays for patients with meals, desserts, drinks and condiments that meet all dietary requirements specified by doctors and licensed nutritionists.

Provided nutritional counseling; consulted with physicians and health care personnel to determine nutritional needs and diet restrictions for patients.

EDUCATION

AA, Psychology, Broward Community College, 3501 S.W. Davie Road, Davie, Florida Present Attending

References Available Upon Request

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