Customer Service Sales Representative
Resume:
Haseeba Khalid
*** ******** **., ********, ******* L6X 0M5, Canada.
Cell: 416-***-**** E-mail: *******.******@*****.*** Home: 905-***-**** LinkedIn: Haseeba Khalid
Summary of Qualifications
Fluent in English, Urdu, Hindi and Punjabi
Over 5 years of customer service experience
Strong leadership and communication skills
Proficient in analyzing and preparing marketing reports through course work
Experience in Microsoft Office: Word, Excel, Access, PowerPoint
Sturdy interpersonal, team and relationship building skills Education
Humber College Institute of Technology and Advanced Learning, Toronto, ON
Bachelor of Commerce Degree in International Business September 2014-April 2016 o Key Courses: Business Research Method, Corporate Finance, Marketing, Business Communications, Cross-Cultural Communications, International Selling Strategies, International Finance and Consumer Behavior o International Business Project: Developing a comprehensive business strategy and plan including appropriate marketing, organizing, production, logistics, human resources and financial strategies for Canadian small- to medium-sized enterprise to successfully enter and compete in an international market. Present a comprehensive country report, analyzing and assessing a country’s economic, political, geographic, cultural and demographic factors. o Honors from Humber College, GPA of 90%
Ryerson University, Toronto, ON
Business Management major in Finance September 2011- April 2013
Key courses: Finance, Insurance, Securities, Entrepreneur Finance, and Accounting Humber College, Toronto, ON
Business Administration Diploma (3 Year Diploma) April 2011
Key courses: Accounting, Finance, Marketing, Financial Mathematics, Economics, Statistics, Intermediate and Financial Accounting
Haseeba Khalid 2
Employment
Sales Representative
RPM Expedite Inc., Brampton, ON Summer 2015
(RPM Expedite Inc. is a leading third party logistics provider that specializes in freight management services)
Collecting proof of deliveries and invoices from suppliers, customers, and factoring companies to ensure payments were processed on time while making sure correct and accurate
Organized incoming documents by sorting and distributing accordingly
Tracked 40 orders per day by communicating proactively and clearly with sales team to alert them on deliveries and delays
Closed orders 100/month for accounting purposes so the payment process can follow smoothly
Make cold calls more than 10 per day to ensure everything is on schedule and also for sending all the paper work on time
Analyzed database system in comparison to invoices for accuracy Office Supervisor
Metro Food Basics, Etobicoke, ON November 2009- Present
Deliver exceptional customer service to ensure all customer’s needs are met
Balance cash tills, and perform bookkeeping to keep financial record in check
Handle all cash and credit card transactions with a high level of accuracy
Delegating tasks to 5-6 employees and supervise them so they can work effectively
Reporting invoices, service call if a machine breaks down as well as performing other office administration tasks
Preparing an orientation program for training newly hired cashiers Community Involvement
SKANS (Accounting Firm), Toronto, ON
Accounting Assistant Summer 2011
Maintained bookkeeping records for small businesses
Kept bills and receipts as ready reference for any transaction recorded
Drew up trial balance, income statement and balance sheet of the companies
Managed subsidiary books, and prepared for payroll payments
Settled bank books and the cash books
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