Customer Service Representative / Sales agent

Redis A. Amaya

**** *** ****** **********, ** ***06 214-***-**** *********@*****.***

Summary

Committed to provide effective professional customer service is essential. In order to maintain consistency to meet productivity goals. Bringing strong communication and customer service skills to exceed employers’ expectations in a challenging environment. Motivated to try new obstacles to obtain further experience in customer service.

Education

2014 Newman Smith High School, TX

●Diploma

●Recognition of satisfactory fulfilled the requirements prescribed by the Board of Education

2015 Dallas County Community College, TX

●First year attending College and looking forward to continuing education

●Achieved two core classes and two electives

Work Experience

March 2013 to October 2013 Cashier

Jack in the box - Carrollton, TX

●Serve fresh, hot food with a smile in a timely manner.

●Maintain dine-in lobby clean and organized.

●Assisted management with monthly inventory control and weekly stock orders

November 2013 to May 2014 Make-line / Cook

Whataburger - Carrollton, TX

●Prepare and cut vegetables.

●Correctly distributing orders to customer satisfaction.

●Make sure work area is always sanitized and clean.

February 2015 to December 2015 Delivery Driver

Domino's - Carrollton, TX

●Take necessary steps to meet customer needs and effectively resolve food or service issues.

●Record order tickets and processed customer payments.

●Answer phones and in person inquiries.

●Deliver orders efficient, fast, and on time.

January 2016 to current present Rx Educational sales agent

Teleperformance – Dallas, TX

When a customer contacts you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

Expert in people interactions, gives me an edge in delivering a superior customer experience in every contact.

To achieve main goal, our mission represents how we think and act every day.

Skills

Software Mac Microsoft 365 - Able to type 35 plus wpm

Keynote PowerPoint

iMovie Excel

iGarage Word

Innovative learner

Team player

Flexible

Friendly and outgoing

Reliable

Bilingual in English and Spanish

Diligent

Responsible

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