Customer Service Manager
Resume:
Mary Sayre
Holiday, Fl. ****1
Phone: 412-***-****
Email Address: ************@*****.***
Experience
Experience
June-2015-June 2016
Sleep Inn & Suites-Asst. General Manager/Sales Coordinator
Hiring, training, and supervising of employees. Exceptional customer service
s kills, cash handling, sales, AR and AP. Night audit and making work week
s chedule for employees. Group sales, and forecasting.
January 2015-May 2015
Hampton Inn – Manager on duty/ Trainer
Reservations, check ins, and check outs, answering multi-line phone system.
B alancing shifts use of various computer software systems also performing
n ight audit and training employees on hotel software.
July 2014-November 2014
Hampton Inn - Manager on duty
Reservations, check ins, and check outs, answering multi-line phone system.
B alancing shifts use of various computer software systems also performing
n ight audit.
August 2013-July 2014
IHG - Manager on duty
Reservations, check ins, and check outs, answering multi-line phone system.
B alancing shifts use of various computer software systems also performing
n ight audit
March 2011 - September 2013
Super 8 Coraopolis, Pa - Front Desk Manager
T raining of new employees, reservations, checking in and checking out
g uest, answering multi-line phone system, cash handling, balancing of shifts
a nd reports, night audit
August 2009-January 2010
Hearing aids and devices - Administrative Assistant
Supervising of employees, AR and AP, setting appointments.
October 2007 - May 2009
L a Quinta Inn Jacksonville, FL -Front Office Manager
H iring, training, and supervising of employees. Exceptional customer service
s kills, cash handling, sales, AR and AP. Night audit and making work week
s chedule for employees
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