Service Manager

REGINALD P. McKINLEY, JR.

**** *** ** **

Washington, DC 20002

Phone 240-***-****

EDUCATION

**** **, **********, ********** ** the District of Columbia

EMPLOYMENT

****-**** ****** ******** for Children With Special Needs(HSCSN)

Community Outreach Representative

Provide in the field services as follows: Make home visits to initiate the enrollment process for newly eligible enrollees; locate existing members as part of the member monitoring process; educates prospective and existing members and families on services and benefits HSCSN; assist with the HSCSN Family Support Network, Youth Athletic Program, and other services as HSCSN representative at health fairs, collaborative/community organization events and meetings. This position serves under the direction of the Director of Family Community Development with some discretion in decision making.

2011-2015 Community Support/Case Manager, First home Care

Assess and develop treatment plans for assigned cases in conjunction with the Program Manager and clinical team members. Serve as a member of the clinical team. Provide community support services to the individual or groups. Monitor services received, and response to treatment. Coordinate community services such as making face-to face contact with the consumer weekly, and collateral contact once a month. Complete CALOCUS and GAINS assessments as required. Display knowledge of interventions and implement them in accordance with the treatment plan and with the fidelity of the practice principals. Assist the families and consumer with accessing community resources, agencies and organizations to meet treatment goals. Complete and submit documentation in accordance with specific deadlines, including but not limited to progress notes, monthly summaries, discharge documents, incident reports and service referrals. Ensure completion of annual assessment of caseload. Attend team and supervision meetings to address the consumer’s needs. Facilitate Team meetings as required.

2009-2011 Day Program Supervisor, Mentor Maryland

Responsibilities include: Supervision and daily oversight of staff and consumers which includes direction of personnel and youth programming functions. Develop and implement all youth programming that promotes the highest level of skill acquisitions and independence for each youth. Promote and market programs to funding sources, community agencies, families, and related groups. Ensure that all records are timely, up-to-date, and in compliance with legal and corporate requirements. Order needed work, program supplies, and other equipment for consumer programming.

2005-2009 Service Coordinator, Mentor Maryland

Provide service coordination to youth placed at Mentor Maryland. Services included but are not limited to: Assisting Clinical Therapist in treatment assessments of the youth’s and families needs in progress towards specific treatment goals. Assist in the development of service plans or treatment that will enable the youth to develop towards self-sufficiency. Coordinate the implementation of service according to the treatment plan. Assist in monitoring the youth and families progress. Assist in the evaluation of goal attainment. Assist with the intake process. Assist in the revision of services or treatment plans. Responsibilities also included monitoring and coordinating a broad range of services such as, educational, vocational, psychological, medical, and social needs. Provide provisional therapeutic services such as Multiple Family Therapy and Family Therapy. Maintain and upkeep youth’s files and all other important information, Maintain regular and consistent direct contact with youth and their primary caregiver. Maintain collateral contact with the youth’s referring agency, school therapist and other service providers. Provide services to address independent living skills as it pertains to the Independent Living Program. Provide crisis prevention to youth during regular business hours. Provide on-call service on a rotating basis during hours when the office is closed. Provide transportation to youth and families as needed to facilitate in the treatment process. Participate as a Treatment team member in meetings and conferences.

2003-2005 Boarding Instructor, SEED PUBLIC CHARTER SCHOOL

Exhibit and maintain the highest level of professional demeanor and integrity in providing role-modeling to students. Assist in professional development of students’ moral-ethical, academic, physical, and personal growth. Instruct students in daily living skills such as conflict resolution, peer mediation, organization skills, dining etiquette, etc. Expose students to a variety of meaningful recreational and cultural activities. Conduct routine meetings with staff and students to enhance communication, community spirit and address issues and concerns of all students, staff and community. Provide role modeling and mentorship to peers that demonstrate professional demeanor and appearance at all times. Assist boarding instructors as directed by the Boarding Community Coordinator. Assist in maintaining a safe and healthy community living environment. Serve as a liaison between peers and staff that address issues and concerns for the students. Participate in the development and execution of boarding programs and curriculum as required.

Awards: Boarding Instructor of the month, October 2003

1999-2003 Director of the DADS Program, Mental Health Association of Montgomery County

Recruit, screen and train mentor volunteers. Assist in the recruiting, screening and training of a minimum of 30 young fathers. Appropriately train and match young fathers with volunteers. Assist in the developing of an individualized plan for the young father that will enable him to develop realistic goals and utilize personal strengths. Provide assistance to the young father’s family or other natural support system where advisable. Provide crisis intervention when needed. Advocate needs of the young father with the service systems and larger community. Participating in publicity related activities such as community meetings. Coordinate in-service training for volunteers and relevant seminars for young fathers. Coordinate and facilitate support groups and social activities. Record keeping as required by funding sources and MHA. Conduct program evaluations in concert with MHA’s agency-wide self evaluation. Author and submit proposals for public, private, and government grants.

1998-1999 Program Assistant, Mental Health Association of Montgomery County

Recruited, screened and trained young fathers. Case management and record keeping. Worked directly under the leadership of the Program Director.

1997-1999 Mental Health Technician, Riverside Hospital

Assisted and supervised patients in carrying out activities of daily living. Provided and ensured safety to all patients in and out of the hospital. Monitored patients behavior during all activities and on the unit. Documented patients condition and responded in daily process notes for all assigned patients. Maintained a safe, orderly and therapeutic physical environment for patients and staff. Participated in prevention and management of aggressive behavior intervention. Functioned as a therapeutic role model for all patients.

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