Customer Service Medical

Professional Summary

Skills

Work History

DIANE USSERY

*** ******* **, *********, ** 30253, Cell: 770-***-**** • ********@***.*** Highly qualified board-certified Nurse assistance driven to build strong relationships with patients and their families. Acts as a patient advocate to achieve best possible outcomes. Assistant who adapts easily to changing environments and demands. Experienced Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents. Excellent communicator with over eight years in a demanding customer service environment.

CPR/First Aid certified

Trustworthy companion

Compassionate caregiver

Tubule feedings and medications familiarity

Companionship and emotional support

Patient-focused care

Dementia and Alzheimer's knowledge

Feeding assistance expert

CNA, 05/2011 to Current

Caremaster Medical – Griffin, GA

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Answered patient calls for care and feeding.

Provided a comforting and soothing environment.

Member in good standing with Nurse Aide Registry.

Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

Customer service, 07/2009 to 05/2011

BJs wholesale – Mcdonough, GA

Set up and explained new membership contracts.

Communicated all store initiatives and promotions to customers to generate return business. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Dedicated to continuously improving sales abilities and product knowledge. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Greeted customers entering the store to ascertain what each customer wanted or needed. Customer service/sales, 10/2004 to 07/2009

Nordstrom – 1400 S. Haynes street, Arlington, Va 22022 Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built long-term customer relationships and advised customers on purchases and promotions. Education

Certifications

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Routinely answered customer questions regarding merchandise and pricing. Associate of Science: CNA, 2011

Southern Crescent tech. - Jackson, GA

Bachelor of Arts: Nursing, Current

Mercer University - Mcdonough, GA

Certified Nurses Aide

First Aid Certification

Heart Saver/AED Certification

Licensed/Certified Home Health Aide

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