Technical Support Computer

Amy Robertson

816-***-**** (Mobile)

acvdb2@r.postjobfree.com

acvdb2@r.postjobfree.com

Professional Experience:

**/ ** - *******

Field Solutions and Field Nation: IBM / NCR/ Fujitsu

Field Engineer &Tech; Deployment Specialist; System/Network Admin:

Lead and inspect various types of technical, deployments, migrations, support and services for major clients in the field.

LAN and WAN (IMAC) Add, moves, change. Install, configure, desktop and System/Network administration..

Performed production Assembly of technical and mechanical components and peripherals.

Performed Field Break-Fix service orders for major client.Mmanaged Logistics parts inventory. Completed site surveys and assessments.

Trained on systems, POS, Desk Top and peripheral equipment.

Applied basic electrical, low voltage knowledge and skills during installations of various peripheral equipment.

Managed assigned contracted staff and per the schedule (as POC) on-site during the site Installation.

Obtained all the pertinent information about the site, cabling, equipment drawings, installer checklists, site deployment and Installation documentation prior to the deployment of the site.

Coordinated, oversee, and performed (QA) in all activities during the deployment process.

Communicated continuously with the client and reported to Development and management teams arrival, daily Installation progress status, issues, phase completion, user acceptance Testing (UAT), sign-off and departure.

Direct all Deployment Technicians. Responsible for overseeing the Infrastructure and Installation, testing.

Document all operable automation and infrastructure equipment. Demonstrated competency by being highly organized with some project management & coordinator experience, and possess strong written and verbal communication skills.

Performed as a proactive self-starter with excellent follow through, able to meet customer expectations and execute on deliverables.

NOC Operations of computer, systems and network monitoring, network connectivity.

NOC Rack/Stack- installs Data center server and cabinets with associated part and components. Level 1 server administration (2003, 2008)

Responsible for overseeing the infrastructure, testing and documenting all operable automation, infrastructure equipment and sending the completed installation paperwork for the client

Troubleshoot and provide solutions.

03/05 - 09/06 IBM, Kansas City

System Service Rep. (FE):

Responsible for on-site installation, System and Network administration, maintenance and repair of IBM and multi-vendor systems and components,( AS/400) including hardware, networking products, software and operating systems.

POC as the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.

Advice clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. Perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. Level 1 2003, 2008 server admin.

Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, performed as the IBM technical interface to clients and manage the situation until the problem is fixed.

Applied a thorough understanding of and ability to articulate, technical support strategy. Responsible for the technical value relationship to protect revenue base and identify new services opportunities.

04/90 - 2004 Kelly IT Services/Unisys Corp./ EDS /Connect Plus, Kansas City /USA

Deployment Tech, Network/System Administrator:

Research and recommend network, infrastructure and data communications hardware and software. Includes telecommunications specialists working with the interfacing of computer and communications equipment.

Provided technical assistance (Hands-On Help Desk 1,2,3), systems, network & phone administration, repair, updates, maintenance, installation and training to computer system users.

Answer questions and resolve computer problems for clients in person, via telephone or from remote location, perform tasks concerning the use and deployment of computer hardware and software, including printing, installation and other associate hardware infrastructure.

Troubleshoot and provide solution. Install, service and support hardware and software in various environments.

Performed Consulting, Liaison services and POC with vendors.

Produced Proposals, Cost analysis reports regarding the installation and support for businesses including all hardware and software design, infrastructure, cabling, training,

Data Base administration, troubleshoot/resolve problems, repair equipment, documentation, presentations and implementation in LAN / WAN environments

Determined policy procedures, supporting documentation, appropriate compliance awareness information, detailed drawings, description of needs infrastructure, functions and steps required to implement tasks / projects the infrastructure, testing and documenting all operable automation, infrastructure equipment and sending the completed installation paperwork for the client

06/00 -10/01 Children Mercy Hospital, Kansas City

Network /System Analyst:

Independently investigated and evaluated new information technologies and make recommendations for best use of technology for a particular application, project or deployment. Extensive communication and follow up with vendors.

Managed, designed and implemented individually assign projects from start to finish. Installed and maintained Desktop Workstation and Server software and Hardware. Installed and configured Backup System Veritas, ARCserve2000 - Backup Exec. Analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems.

Analyzed user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

Analyzed and recommended commercially available software.

Worked with computer programmers. Performed Data Base ( Sybase and SQL) administration.

01/88 - 12/1996 Computer Operations: 8 Years ( details provided as needed)

Data Center

Education /Certifications/Training:

07/ 2015………present Bicsi CEC

01/2015 present Ubuntu Linux

Linux Administration

07/2014 Fujitsu

Server Install, Admin

POS Beak-Fix

03/2005 IBM Tivoli Training

Tivoli Business System Manager Fundamentals: Intro to TBSM

Tivoli Implementation Skills: Networking and Network Hardware

AS 400 Operations

02/2002 Smart Certify & New Horizon

Cisco Router and Switch configuration

05/2000 Penn Valley College

Data Communication Networks

Microsoft TCP/IP Networking

Telecommunication Technician

Electronic Communications Systems

Network Administration / Engineering

04/1996 Boatmen’s Tech Center

LAN / WAN

T1 Networking

TCP/IP Networking

MVS Unix Tandem Openview...AS 400

1987 Dickinson College

Certified in Computer Programming

1986 La Technical Institute

Accounting

Computer Programming / Operations

Business Applications

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