Customer Service Office

Mahmoud Khalifa

** ****** ****** ********* **** London, W12 0RR 077**-***-*** **************@*******.**.**

INTRODUCTORY PROFILE

Analytically minded graduate, recently enhancing researching skills while studying issues associated with global security, globalisation and the principles and practice of international relations. Academic achievements are underpinned by experience in multifaceted private and public sector settings (including NHS), necessitating self-motivation and a positive response to pressure. Energetic, dynamic, relishes challenges and is quick and willing to assimilate and apply new processes and procedures.

CORE COMPETENCIES

Interpersonal Communication Administrative Controls Organisation and Planning

Relationship Building Team Collaboration Attention to Detail Analytical Thinking

Customer Service Excellence Critical Reasoning Microsoft Office Suite

ACADEMIC ACHIEVEMENTS

BA International Relations 2012-2015

London Metropolitan University

Explored political dynamics that influence interstate cooperation.

Assessed role international organisations, such as the United Nations, play in promoting international peace and security.

Studied approaches to conflict, war, peace, security, international and regional organisations, and international law.

A-Level Business Studies, World Development and Arabic 2008-2011

William Morris Sixth Form

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

Urology/Gynaecology Diagnostics Administrator 2016

Cerner IT 2015-2016

Imperial College Healthcare NHS Trust Staff

Initially recruited to support Nurses and Doctors in transcribing drugs while directing and helping Nurses adept to changes from paper charts to computer using Cerner; subsequently appointed to oversee administrative controls in Urology/Gynaecology Diagnostics Outpatient department.

Mahmoud Khalifa

London, W12 077**-***-*** **************@*******.**.**

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS continued…

Key achievements

Resolved patient queries such as cancelling and rescheduling appointments

Responsible for collecting patient notes from medical records

Launched and set up RTT patient pathway to enable patient to be referred to GP for treatment

Demonstrated an ability to multi task through heavy workload

Maintained secretarial duties as indicated by Setting up and handling incoming mail and office filing systems.

Successfully Prepped and filed patient notes for clinic nurses and consultants

Administration Officer 2014-2015

White City Enterprise

Delivered management office administrative and office support services to aid smooth operations.

Maintained reception / front of house support duties.

Identified and implemented improvements to internal efficiency and the client experience.

Forged, maintained and nurtured key internal / external relationships, conducive to both business development and service excellence.

Customer Assistant 2014-2015

Clinton Cards Westfield

Cemented an appreciation as to the importance of first class customer service, alongside energy, drive and enthusiasm.

Demonstrated a positive response to pressure in an often fast-paced working environment.

Identified and implemented improvements to internal efficiency and the customer experience.

Drove sales via contributions to visual merchandising and product promotion / up-sale.

Facilitated the timely completion of ad-hoc administration.

Tactfully and diplomatically resolved concerns and complaints.

Sales Advisor 2013-2014

Holland & Barrett

Operating the till and accurately handling cash, credit cards/ debit payments.

Approaching customers and politely asking questions to understand their needs

Receiving deliveries, unpacking and re-shelving or storing stock.

Involved in regular stock checks and stock takes.

Being vigilant at all times to minimise stock loss through theft or damage

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