Customer Service Quality Assurance

E L E N A V E L A

*** ** *** ****** *********, TX, 79072

308-***-**** *********@*****.***

C A R E E R O B J E C T I V E

To use the various skills I have acquired through my different work experiences and be abke to assist in the companies growth and success To find a position where I can be challenged and obtain greater knowledge of the company functions so that I may grow and succeed with the comoany.

W O R K E X P E R I E N C E

WILLBROS CONSTRUCTION, HOUSTON, TX

Night Watchman, Feb 2016 – May 2016

-Monitor and securing equipment and guard against theft and maintain security of premises.

-Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

-Circulate among different job sitea to preserve order and protect property.

PLAINVIEW SERENITY CENTER, PLAINVIEW, TX

Direct Care Technician/ AdministratIve

Assistant, Sep 2014 – Oct 2015

-Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations while maintaining confidentiality of clients.

-File and maintain records of up to 3o clients at maximum capacity as well as 3 years of prior clients for audit purposes

-Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

-Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

-Keep a current record of staff members'training and certifications to ensure we were up to DHSH and Standards of Care.

-Enroll individuals to participate in programs and notify them of their acceptance.

-Conducted life's kills classes, coordinated meetings, and transported clients

BOSSELMANS PUMP AND PANTRY, ALMA, NE

Assistant Manager, Sep 2011 – Apr 2013

-Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

-Direct and supervise employees engaged in sales, reconciling cash receipts, or in performing services for customers.

-Monitor sales activities to ensure that customers receive satisfactory service and qualitity.

-Assign employees to specific duties, as well as enforcing safety, health, and security rules.

-Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

-Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise and examining products purchased for resale or received for storage to assess the condition of each product or item.

-Establish and implement policies, goals, objectives, and procedures.

WAL-MART DC, PLAINVIEW, TX

Receiving PE Driver/Unloader/Slotter/T-3 Trainer/QA, May 1998 – Apr 2000

-Unloader: unloading freight, examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

-Slotter:Double checks and compares manifest and invoices with Unloader to ensure accuracy Accurately feeds freifht informariin into the data base and assigas specific location within the Warehouse for storage.

- P.E. Driver: Using power equiotment, deliver or route materials to appropriate assigned locatiom as well as visually monitoring isles, entrances, and work areas for trash, debris, or other hazardous materials to maintain a safe work environment.

-T-3 Trainer: Conduct safety training and education programs, and demonstrate the use of safety equipment. Provide new-employee health and safety orientations, and develop materials for these presentations. Coordinate 'right-to-know' programs regarding hazardous chemicals and other substances.Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, and first- aid supplies.

Attach identifying tags to containers or mark them with identifying information.

Record numbers of units handled or moved, using daily production sheets or work tickets. Maintain equipment storage areas to ensure that inventory is protected.

Record and compile operational data, such as chart or meter readings, power demands, or usage and operating times, using transmission system maps. Inspect equipment to ensure that specifications are met or to detect any defects.

-Quality Assurance: Keep accurate records of all freight delivered to the warehouse using reports compiled throughout the day. Recounting merchandise to maintain precise records for inventory purposes, using power equipment, and harnesses to ensure safety, and reporting any discrepancries found.

E D U C A T I O N

-ART INSTITUTEOFPITTSBURGH, PITTSBURGH, PA Completed coursework towards Bachelor's of Science, Dec 2011 No Degree

-INSTITUTEOF CHEMICAL DEPENDENCY STUDIES, -AUSTIN, TX.

Licensed Chemical Dependency Counselor

This degree is on hold, I'm seeking employment.

A D D I T I O N A L S K I L L S

-Goal Oriented

-Certified Recovery Coach

-Certified in Safety by ISTC, Basic Plus exp. 02/17

-Determine-Reliable

-Open Availability

-First female Unloader, set record for most trucks unloaded in a single ahift.

-Promoted to QA within 1 year of employmebt.

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