Customer Service Assistant

Objective

To obtain a position in mental healthcare or a related field, in Connecticut, in conjunction with my Husband’s relocation to the area

Education

West Virginia University, Morgantown, WV

Bachelor of Arts in Psychology August 2012

Work Experience

Community Engagement Specialist July 2014 - Current

Valley Health Care System

Helping ensure clients obtain care and assistance from different businesses and services in the Community

Teaching Life Skills and Daily Living Activities while helping clients to stay motivated and seeking services as needed

Maintaining progress notes and treatment scheduling

Transporting clients and assisting clients in finding available public and private transportation options

Assisting clients and other staff during crisis situations and in relapse prevention

Health Care Assistant December 2013 – July 2014

Valley Health Care System

Worked in the Intellectual/Developmental Disabilities (I/DD) group homes under the supervision of a Registered Nurse

Included cooking, repositioning and changing clients as needing, and bathing clients

Transport of clients in a handicap accessible van

Cleaning, laundry, organization and creating shopping lists for client needs

Maintaining progress notes and providing assistance to the register nurse with feeding clients, and various other tasks

Cashier/Aquatics Specialist June 2011-December 2013

Petco, Morgantown, WV

Trained in all departments to provide support in the event of short staffing

Trained to administer medications and monitor health and wellbeing for various animals

Typical retail tasks with a strong focus on customer care

Activity Assistant/ Work Study Aid July 2010- January 2011, May 2009- August 2009

Village at Heritage Point Residential Care Facility, Morgantown, WV

Worked directly under the Director of Resident Services

Responsibilities included surveying resident interests, program development and marketing

Leading and supervising programs and activities, and resident companionship

Strong communication skills, strong listening skills, ability to improvise during activities, and a high level of compassion

Cashier/Assistant Manager

ParMar # 26, Morgantown, WV December 2009- August 2010

Skills

Microsoft Office, Access, Linux, Typing (62 WPM), First Aid and CPR, Food preparation, Child and I/DD care, Customer service, Filing, Data Entry, HIPPA, ADP, ECET, MANDT, SOAR, Defensive Driving

Volunteer Experience

WVU Office of International Students and Scholars

Village at Heritage Point Residential Care Facility

References Available on Request

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