Customer Service Administrative Assistant

Marcia M. Woods

**** ****** ********, ** ***** 941-***-**** ********@*****.***

I am highly motivated with a strong work ethic, positive and outgoing attitude and exceptional customer service skills. A self starter, my ability to prioritize tasks and work independently with little or no supervision make me an ideal addition to your organization or team.

Skills

Accounts payable, receivable and invoicing

Direct customer service and client support

Administrative support for executives and managers

Staff supervision

Voice to Voice inventory

Meeting, travel and event planning

Office management

Ability to do precise and detailed work

Excellent word processing skills

Work Experience

Administrative Assistant

Adecco Employment – Cheyenne, WY July 2015 – February 2016

File clerk

Scanning files and processing them into database and archiving

Processing daily mail

Implemented new filing system

Customer Service Support including phone and in person

Special projects to include archiving and destruction of old paperwork

Medical Assistant

Express Employment – Cheyenne, WY January 2015 – June 2015

Check patients in for eye appointments

Run preliminary tests prior to seeing eye doctor

Make appointments for patients to see eye doctor

Dispense eye glasses and contacts to patients

Interact with patients’ needs and requests

General office duties

Personal Property Estimator

Sten-tel - Springfield, MA February 2012-October 2014

Work with a variety of insurance companies recording home property loss due to various causes

Process voice to voice or hand written personal property loss forms into Excel spreadsheet

Process Excel spreadsheet to online Xacontents program

Price items for replacement requiring extensive internet use, precision and attention to detail

Customer Service/Administrative Assistant

Dave’s Soda and Pet City – Agawam, MA August 2012 – December 2012

Supported owner on all aspects of pet food company

Processed packing lists for direct orders

Managed direct orders, including financial transactions

Arranged for processing of labels and packaging

Primary customer service liaison for incoming product concerns

Coordinated licensing of Dave’s Pet food brand in multiple states

Executive Administrative Assistant

Scrapin’ Joes – Ludlow, MA February 2011 – August 2014

Supported administrative needs of owner

Managed accounts payable, receivable, invoicing, petty cash and expense reporting

Provided direct customer service and scheduling for customers

Created and processed company reports, including coordination of reports/projects for numerous departments exercising confidentiality and discretion

Researched sales and new business opportunities

Design and produced flyers, business cards and computer ads

Assistant Coordinator - Waitress/Hostess/Catering

Abruzzo Restaurant – Wilbraham, MA December 2008 – February 2012

Regional Administrative Assistant

Atlas Copco Compressors, LLC - Westfield, MA January 2007 – August 2007

Market Area Accounts Payable / Receivable Coordinator/Office Assistant

Waste Management, Inc. – Ft. Myers, FL January 2006 – November 2006

Executive Administrative Assistant

Waukesha-Pearce, Inc. – Saginaw, Texas December 2003 – September 2005

Executive Administrative Assistant

MARCONI Communications – Bedford, Texas January 1997 – March 2003

Office application skills

Microsoft Office (Word, Excel, PowerPoint, and Access)

MS Outlook, Office Equipment, Office Supplies purchases, Excellent phone etiquette

Specialized computer operations, File retention, Accounting and bookkeeping practices

Education

Tarrant County College, Hurst, Texas

Business related courses completed towards Associate Degree in Business Administration.

Dean's list 2004

Laramie County Community College, Cheyenne, Wyoming

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