Manager Sales

KARL FISHER

** ******* **, ******** ** ***** * ( C ) 410-***-**************@*******.***

TRANSPORTATION MANAGEMENT * OPERATIONS / DELIVERY / SALES / ENGINEERING

Highly qualified Manager offering 30 years of experience with United Parcel Service. Proven track record of exceeding goals and achieving the highest results. Successful in all departments that included driver supervision, inside operations, sales, industrial engineering, fleet maintenance, and operation improvements. Excellent communication skills and great relationships with management, internal and external customers

KEY STRENGTHS

P & L Accountability * Sales * Employee Accountability * Routing * Dispatching * Fleet Maintenance * Transportation Logistics * Customer Service * Cost Reduction Initiatives * Planning DOT & Haz Mat Compliance * Re-looping * Quality Assurance

Terminal Manager (Oct 2013 – April 2016)

U.S. Xpress Global

Xpress Global is a company that delivers carpet and flooring throughout the United States. Interact and

have service delivery obligations to major flooring companies in the country like Shaw, Mohawk, and

Armstrong. Daily routing and dispatching of drivers to Boston, Knoxville and local routes. Responsible

for overall P and L of total facility. Perform monthly inventory of all storage accounts and create

monthly billings statements to customers. Work with sales to create new business.

Distribution Manager (Nov 2010 – Oct 2013)

Washington Wholesale (Charmer Sunbelt Group ) – The leading alcohol distributor in

Washington DC. Distribution Manager – Dispatch teams for the delivery operation daily.

Improved stops per car, reduced overtime, reduced accidents by performing road test evaluations,

decreased injuries, decreased the percentage of returns, improved breakage returns, improved overall

customer satisfaction.

Re-evaluated all standard routes. Implemented new standard routes to reduce miles and run routes

efficiently.

Proven success with implementing the Greenroads program with the successful buy in from the drivers.

Operations Manager

UPS (1984-2009)

Burtonsvile Hub Operation – One of the largest and most strategic hub in the country. 2006-2009

Multi million dollar operation. Processed 120,000 Packages in 3.5 hour span. Supervised 40 employees and 5 part time supervisors. Oversaw unload, sort, pickoff, load, freight, smallsort operations. Moved manpower to various parts of operation based on volume flow. Monitored paperwork hourly to ensure supervisors are holding employees accountable to production, service, and quality standards. Investigated service defects daily with employees. Reviewed OSHA concerns daily and ensure compliance was 100%. Exceeded company production, safety, and service goals daily.

Annapolis Center Manager 2005-2006

Dispatched drivers to ensure timely delivery and pick up of packages to customers in businesses and residential areas. Reviewed customer concerns and followed up daily. Audited driver DIAD reports for any discrepancies such as additional miles on vehicle, route looping, service defects, damages, and misroutes.

Account Executive ( Sales ) 2003-2005

Exceed monthly Sales expectations by 20%. Developed excellent relationship with customers. Educate customers on all services that UPS has to offer. Implemented UPS billing procedures. Developed contractual agreements between UPS and customer. Ensured that customer was supplying UPS with volume set forth in contract guidelines or adjusted rates with finance department.

Alexandria Preload Manager 1998-2003

Oversaw the processing of 40,000 packages to be loaded into 110 package cars for drivers. Supervised 5 full time supervisors, 12 part time supervisors, 90 employees, 10 EAM drivers, and dispatched 110 drivers. Reviewed volume and stops to ensure that the correct number of routes to be dispatched effectively and efficiency. Weekly planning meeting with industrial engineering rep to review volume projections, stops per car, and number of routes needed for following week. Implemented safety program to reduce injuries and saved the company hundreds of thousands of dollars. Best overall performing operation in the district. Worked with delivery supervisors to re-loop routes to reduce miles and drivers needed.

Industrial Engineering 1995-1998

Smalls bypass coordinator. Exceeded company goal of 30% with 40% result. Enormous saving for the district and company, which led to operations running more effectively. Conducted MSD time studies in all operations in district to determine the operating standard. Reviewed operating procedures and implemented improvements or additional equipment. Reviewed driver mileage weekly, stops per car, and trace driver route. Worked with GPS systems to develop most effective route.

Special Assignment – Rockford Air Hub

Managed a team of supervisors from around the country for six months to open a new air hub in Illinois. This is the newest of 7 air hubs nationwide. Processed volume and ensured that flights departed of time.

Hub and preload Operations 1984-1995

Fleet Maintenance

Region Auditor

District Auditor

Education

Regis University – Business Administration

Howard Community College – Business Administration

Excellent References Upon Request

Profile

Results oriented manager that excels for perfection. Demonstrated ability to work

under pressure in fast paced and time sensitive environment. Excellent problem

solving skills. Develop excellent working relationships with people at all levels.

Possess exceptional communication and leadership skills. Noted for integrity,

reliability and paying meticulous attention to detail.

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