QA Tester

Akesha Williams

Cell: 210-***-****

************@*****.***

Objective: To secure a position in where my qualifications and my ability to take on new challenges can be utilized.

Education:

ITT-Technical Institute: Associates Degree: Network Systems Admin

Pending Degree: Bachelors Program Information Systems and Cybersecurity

Skills: Excel, Microsoft Project, PowerPoint, Microsoft Word, Manual Testing, Oracle, EXTRA! X-treme, Internet, Java, CMS program, SI and AAN Program, Mainframe, UAT testing, automation training, QA Project Lead (training), HP ALM, PeopleSoft, Purchase order creation, Server Client based applications

Experience:

10/2015 – Present Contract Position (QA Mid-Level Tester)

Citi Group 100 Citibank Dr. San Antonio, Tx 78245

*Provide support to complete UAT environment testing activities

*Execute the UAT test case suites using real world end-user business processes

*Provide support in creating UAT test artifacts for manual script writing and testing in ALM

*Automation Testing, currently training.

08/2015 – 9/2015 Contract Position (Help Desk Technician)

Alamo College 811 W. Houston St San Antonio, Tx Joe Calderon

* Reset employee and student passwords and assist in any tier 1 issues they might be having

* Record all calls in Footprints system in case ticket needs to be escalated

04/2014 – 07/2014 Contract Position (Help Desk Technician)

Citi Group 100 Citibank Dr. San Antonio, Tx 78245 Brenda Bailey

* Assist clients with basic tier 1 technical issues dealing with Citibank issued equipment such as laptops, blackberries, etc.

* Record all calls in Service Now to be reviewed by Quality Assurance.

* Worked with Oracle and Java systems to assist customers with computer issues.

02/2014 – 04/2014 Contract Position (Help Desk Technician)

Pearson Education 19500 Bulverde San Antonio, Tx 78259 210-***-**** Valerie Dupnik

* Assist clients with password resets, username logins, and basic tier 1 technical issues.

* The system used allowed us to create and escalate tickets if needed.

09/2013 – 1/2014 (HR; Procurement)

A&A Aero Structures Inc. 800 Schneider Dr Cibolo, TX 78108 210-***-**** Ronald Atkins (President)

*Receive and respond to all emails, take inventory on all hardware in shop, find contracts that are within our capabilities and quote.

* Attend meetings for President, send and receive faxes. Enter in the monthly expenses, pay bills, and vendor’s utilizing QuickBooks.

04/2013 – 09/2013 Contract Position (Help Desk Technician)

KGB 6010 Exchange Parkway San Antonio, TX 78238 210-***-**** (Victoria)

*Duties are to receive inbound calls from customers and provide technical support for fiber optic TV, Internet, and phone service.

08/2012 – 02/2013

MCNA Dental 4400 NW Loop 410 San Antonio, TX Supervisor: Kevin Hollins

* Provide prompt and accurate information to members seeking assistance with questions related to their coverage.

* Verify member coverage for dental providers.

04/2012 – 05/2012 Contract Position

Complex Legal Services 3201 Cherry Ridge St. San Antonio, TX 78230

* Make sure that all documents were scanned in properly, update the current status and change the order status in MR7.

* Make sure that documents scanned were posted online to MR Web so that the attorneys could view.

* Made outbound calls to the hospitals and other facilities to obtain records of the patients we were given by the attorneys

10/2011 – 3/2012

The Smile Center Family Dentistry 5402Walzem Plaza San Antonio, TX 78218 Lisa Garza 210-***-****

* Provide knowledge to the community about dental hygiene.

* Gave presentations to childcare establishments, business meetings, and events held by various organizations within the community.

References:

Cherri Smith (Supervisor/Auditor for CCDS) - 210-***-****

Phyllis Pleasant (Supervisor for CCDS) - 210-***-****

Krystal Moffett (Co-Worker) - 210-***-****

Clifton McDonald (Co-Worker) – 210-***-****

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