Receptionist/concierge assistant
Resume:
Jocelyn Russell
Upper Marlboro, MD 20774
**********@*******.***
Objective: to secure a position in a stable progressive environment that will challenge and utilize my experience and to obtain a responsible career.
Work Experience
Classic Concierge, Inc. – Washington, DC
January 2006 – February 2016
Corporate Concierge
Provided tenant relations to include frequent visits with tenants to coordinate their needs and requests with property management, engineering, janitorial and security. Ensured all requests are handled in a timely fashion.
Planned tenant appreciation events, such as holiday celebrations, health fairs, tenant liaison meetings, tenant luncheons, open houses, etc.
Discussed building events and activities expenses with Area Concierge Manager and property manager
Met with the property manager monthly to discuss upcoming building activities and events
Update property manager regarding past costs and goals of upcoming expenses
Communicate frequently via phone and/or in person with new and previous vendors to arrange consultation for upcoming building events and/or future events.
Prepared marketing flyers of Building Events to present to Area Concierge Manager and property manager to distribute to building tenants
Marketed Classic Concierge services to include requests for concert, sporting and theater tickets, corporate and personal gifts, catering and dry cleaning services.
Sent approved marketing flyers of events and/or activities to building tenants via email and hard copy notification
Planned building events and activities at least 3-6 months in advance to discuss with area Concierge manager and building manager
Created and proposed new trends to contact vendors that are in the area upcoming trends in the Washington Metropolitan Area (i.e. Yoga and Cycle studios)
Assisted Property Manager with daily duties for the property, maintaining the building and equipment to the highest standards.
Managed and relayed tenant maintenance requests to building engineer. Maintained work order logs. Placed follow-up calls to tenants to ensure work was completed to tenant’s satisfaction.
Performed general administrative duties such as answering phones, sorting mail, ordering office supplies, and maintaining all on-site files (tenant, vendor, other).
Other duties as assigned.
YMCA – San Antonio, Texas
April 1992 – November 2005
Fitness Instructor/Fitness Coordinator
Facilitated training of individuals interested in becoming certified in the fitness industry.
Coordinated and taught water aerobics, Pilates and weight training to senior citizens with health related problems.
Member of the Board of the Wellness Program and edited each program for classes held at the gym.
Classic Concierge, Inc. – Washington, DC
November 1998 – April 2000
Corporate Concierge
Provided tenant relations to include frequent visits with tenants to coordinate their needs and requests with property management, engineering, janitorial and security. Ensured all requests are handled in a timely fashion.
Monitored security screens and elevators, if applicable.
Assisted Property Manager with daily duties for the property, maintaining the building and equipment to the highest standards.
Planned tenant appreciation events, such as holiday celebrations, health fairs, tenant liaison meetings, tenant luncheons, open houses, etc.
Marketed Classic Concierge services to include requests for concert, sporting and theater tickets, corporate and personal gifts, catering and dry cleaning services.
Managed and relayed tenant maintenance requests to building engineer. Maintained work order logs. Placed follow-up calls to tenants to ensure work was completed to tenant’s satisfaction.
Directed maintenance staff, outside contractors and vendors.
Performed general administrative duties such as answering phones, sorting mail, ordering office supplies, and maintaining all on-site files (tenant, vendor, other).
Maintain copiers and fax machines. Provided back-up support to receptionist when needed.
Veterans Land Board – Austin, Texas
September 1986 – April 1992
Loan Processor
Assisted Veterans with the loan application process.
Verified supplied documents and determined qualification.
Prepared and processed loans based on applications received.
Performed administrative duties to include making and receiving phone calls, filing, copying and faxing.
Recognition and Awards
2014 - Awarded Classic Concierge of the Quarter
2009 - Classic Concierge Marketing Award Recipient
References Available Upon Request
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