Exceptional Worker

Objective

Highly motivated individual with more than five years of experience in the hospitality industry looking to secure employment utilizing my security and customer service skills.

Summary

nMore than 5 years in customer service and security experience in hotel and residential areas

nOrganized and detail-oriented; has a high understanding of security operations, procedures and logistics

nAdept at handling multiple demands simultaneously while maintaining composure and a positive attitude

nCertified in CPR / AED / Standard First Aid and as a New York State Security Officer

Experience

IPS Hospitality April 2014- October 2015

Security Officer at The Peninsula Hotel (New York)

nAssisted with luggage and greeting, directed guests, patrons as they enter the hotel

nMaintained a secure area, crowd control, patrols, security escorts, using 2 way radio to communicate

nLogged packages for employees, guests, patrols, and other occurrences in digital logbook

nAttended pre-shift briefings with fellow officers and passed on any vital information to relieving officer

City Investigations and Security Inc. July 2011-September 2013

Concierge/Security Officer at 99 Gold Street (Residential)

nOpened doors, assisted with luggage/packages, and greeted tenants/guests as they enter the building

nMaintained a secure area, updated security log book every hour

nLogged in parcels/dry cleaning and notified tenants via email

nCreated work orders on behalf of tenants to fix maintenance issues

Education

Brooklyn Job Corps Academy 2009-2010

Security License

Grand Street Campus, Brooklyn, NY 2003-2007

High School Regents Diploma

Licenses/Certifications

New York State Security License: ID # 100******** Expires: November 2017

Adult CPR / AED / Standard First Aid, American Trauma Event Management Expires: September 2017

Skills

CPR/First Aid/AED, Microsoft Office Suite, Communication, Time-Management, Demonstrated ability to handle and resolve conflicts in an effective manner, Planning, Polite and courteous demeanor, Proven ability to adapt to changing priorities, Ability to lift more than 50 pounds, Organization, Profound ability to maintain confidentiality of information, Committed to respond quickly in urgent situations

References

Rav Yisrael 347-***-****

Michele Kelleher 201-***-****

Devon Smith 443-***-****

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