Customer Service Manager

RACHEL BYERS

**** * ******, *******, ** ***** C: 509-***-**** **************@*******.***

Summary

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Experienced trainer that is a driven store manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and

crisis management.Reliable store manager with 18 years experiencing, Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting, in retail sales. Coaches and encourages

staff toward advancement using an enthusiastic and supportive attitude and able to adapt to

problem solving, customer service, hiring and training hardworking, quality staff.

Retail inventory management

I was promoted to Store Manager after 12 months in the Sales associate position. I Interviewed over 20 people and successfully staffed one new store locations..That I managed for over 14 years.Awarded president club in 2005 for making my store in overall figures number 42 in a company of over 1100

store.Developed and implemented new loss prevention methods which resulted in a .02% shrinkage results losing only 600.00 in a full year.

Experience

Assistant Canteen Chief

Veterans Canteen Services 12/2015 to present

Assist in everyday maintenance of the retail store, kitchen and canteen along with the coffee shop.

Responsible for all receiving and ordering for retail, kitchen and coffee. I am Survsave certified. Conduct all banking business. Complete weekly payroll on Vatas. Maintain inventory stocks and levels along with following all loss prevention processes and procedures. Implementing, teaching and training the best customer service satisfaction metrics.Conducted all human resource policies by either termination or documentation along with hiring and training of new associated.

Store Sales Manager03/2013 to 03/2015

The Deb shopsSpokane, WA

The store files bankruptcy.

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and

supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of

training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Wrote order supply requests to

replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.

Store Sales Manager08/1999 to 01/2013

Fashion BugSpokane, WA

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Fulfilled customer shipping needs using UPS and USPS methods.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Worked closely with the

district manager to formulate and build the store brand.Contributed to merchandising ideas at team

sale meetings.Addressed and corrected sales staff communication issues in a tactful and effective manner.

Education

Associate of Arts: AS Business2016

Spokane Falls Community CollegeSpokane, WA, Spokane

3.78 GPA, Minor in management, Continuing Education in business, Will graduated with Honors, Coursework in Management Seminar on Retail Advertising

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