Office Manager

Meghan Medina

**** ******** ***. **, ***********, NM 87109 *505-***-**** *505-***-****

**************@*****.***

Professional Summary

Compassion and patience are two of my strongest qualities that I utilize in my interactions with people. Using my strengths, knowledge and skills to the best to my ability and continue to expand my knowledge and expertise in my career. These attributes are a key component to my personal and professional ever expanding horizons.

SKILLS

*Clerical support

*Excellent multi-tasking ability

*Microsoft Office expertise

(Microsoft Access, Excel, OneNote, Outlook, PowerPoint, Project, Publisher, Visio and Microsoft Word)

*Organizational skills

*Professional phone etiquette

*POS systems expert

*Multi-line phone talent

*Cash flow management

*Strong client relations

*Quick learner

*Customer service-oriented

*Excellent planner and coordinator

*Invoice processing

*Microsoft Excel certified

*Spreadsheet management

*Report analysis

*Filing and data archiving

*HIPAA compliance

*OSHA certified

*Forklift certified

*Exceptional Communication skills

*Trusted key Holder

Work History

RECEPTIONIST August 2013 to February 2016

HOFFMANTOWN BODY SHOP – Albuquerque, New Mexico

Synthesized data into comprehensive quarterly written reports for management.

Calculated estimates for repairs and established payment methods for sales.

Met with an average of 30-50 walk-ins of different policyholders to address and resolve repairs.

Evaluated leads obtained through direct referrals, lead databases and cold calling.

Met with existing and prospective clients each week to select appropriate repairs.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Finished sales and collected all the necessary payments and or deposits.

Followed up with customers on any unresolved issues.

Tracked the progress of all outstanding auto insurance claims.

Maintained the receptionist area in a neat and organized fashion.

Including greeting visitors and responding to telephone and in-person requests for information.

Synchronize data into comprehensive quarterly reports for management.

Handled all the incoming and outgoing correspondences.

Dispersed all the incoming mail to the correct recipients throughout the company.

Made multiple copies, scanned documents, sent faxes.

Organized files.

Developed spreadsheets.

Handled the shipping and receiving of packages (UPS/FedEx)

Received, screened and routed all incoming calls.

Coordinated special projects and the customers scheduling of their vehicle repairs.

Oversaw inventory and office supply buys.

CONTINUED WORK HISTORY

CONTROLLER October 2012 to February 2014

TODAY'S RESTORATION, DKI – Albuquerque, New Mexico

Managed the reception area, in a neat and organized fashion.

including greeting visitors and responding to telephone and in-person requests for information.

Designed and maintained an electronic filing system.

Served as a central point of contact for all outside vendors.

Planned all the business meetings and prepared the conference rooms.

Wrote reports and correspondence from dictation and handwritten notes.

Maintained an up-to-date department organizational chart.

Handled copies, sent faxes and handled all incoming and outgoing correspondences.

Facilitated working relationships with co-tenants and building management.

Created PowerPoint presentations used for business development.

Posted open positions on company and social media websites.

Created weekly and monthly reports and presentations.

Managed the day-to-day calendar for the company's senior director.

OFFICE MANAGER January 2007 to November 2012

FLEMING SOLUTIONS – Albuquerque, New Mexico

Received, screened and routed incoming calls.

Handled all incoming business and client requests for information.

Greeted customers entering the company to ascertain what each customer wanted or needed.

Developed standard operating procedures for all administrative employees.

Maintained computer and physical filing systems.

Accounts Payable-Prepared payments for vendors in which was invoiced to us.

Accounts Receivable-Prepared customers billing statements and processed their payments, by either cash, check, or credit card.

Provided complete meeting support, including preparing materials and taking notes.

OSHA and Hazmat certified, as well as an Instructor for other employees.

Sourced vendors for special project needs and negotiated special prices and/or contracts.

Created reports and presentations.

Transcribed dictated files and video recordings.

Coordinated special projects and managed schedules.

Met challenging quotas for productivity and accuracy of work.

Effectively communicated with and support sales, marketing and administrative teams on a daily basis.

Managed the executive calendar and coordinated weekly project team meetings.

Answered product questions with up-to-date knowledge of sales and store promotions.

Recommended and located product, as well as, fulfill any out-of-stock products, based on customer requests.

Provided an elevated customer experience to generate a loyal clientèle.

Communicated with vendors regarding back order availability, future inventory and any special orders.

Politely assisted customers in person and via telephone.

Earned management trust by serving as a trusted key holder.

Responsibly opening and closing store.

Described products to clientele and accurately explaining in detail the care of products.

Answered an average of 60-75 calls per day by addressing customer inquiries, problem solving and providing new product information.

Education

Del Norte High School ~ Diploma 2003

Albuquerque, New Mexico

•Member of DECA club

•Advanced training in Microsoft Word and Excel

•Honor Roll Student all 4 years of school

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