Office Manager/Assistant to Principal

Karen Goodman

**** ******* ******, ************, **. 19138

267-***-**** https://www.linkedin.com/in/karen-goodman-8b5b1239 ********@*****.***

QUALIFICATIONS

I am a highly organized and efficient professional who excels in a fast-paced, multitasking environment. I am able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. My strengths include meeting planning and facilitation skills; ability to communicate effectively with all organizational levels; and the ability to build relationships of trust and enlist the participation of team members. I strive to inspire myself and my team members to achieve our potential while working toward common goals.

PROFESSIONAL EXPERIENCE

School District of Hatboro-Horsham, Hatboro, PA 2015-Present

Office Manager/Assistant to Principal

Operates the workflow and responsibilities of the Office of the Principal, by providing superior communication/interpersonal skills to a wide variety of management and staff. Manage an efficient flow of information between all levels of the organization including internal and external contacts on a wide spectrum of priorities.

Communicates via email, phone and in person on behalf of the Principal. Work closely with the Principal and Finance Department in developing the annual budget for entire school, and maintain internal controls for the office. This would also include corporate card transactions, requisitions and monthly allocations. To assist in meeting deadlines working extended hours and weekends with availability to be on-call via smartphone or email as needed. Actively prioritize and manage multiple tasks concurrently within aggressive timelines. Work closely and effectively with the Principal and Administrative Team to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Assist with personal errands and perform other tasks and ad hoc projects as needed by the Principal.

Manages office services: Develop and implement office polices. Organize office operations and procedures. Supervise office staff, monitor and answer phone calls, prepare time sheets/monitor and edit time clock manager for hourly associates, control correspondences and maintain office equipment for entire building. Assist in recruitment and selection of additional staff and interns. Provide on-the-job and other training opportunities. Develop and update job descriptions to meet the needs of the building staff.

Maintains office records: Ensure filing systems are maintained and current; define procedures for record retention; ensure protection and security of files and records; effectively transfer files and records as needed; transfer and dispose of records according to retention schedules and policies and ensure personnel files are up to date.

Maintains office efficiency: Plan and implement office systems, layout and equipment procurement; maintain and replenish inventory, check stock to determine inventory levels, anticipate needed supplies and verify receipt of supply.

Reviews, proofreads, and formats all correspondence prepared for the Principal’s signature to ensure accuracy and completeness as well as consistency and compliance and the communication standards; produces meeting summaries, maintain and tracks principal’s priority lists, as well as assist with certain confidential and operational activities as needed. Arrange all travel, and materials for all meetings as needed.

AMERIHEALTH ADMINISTRATORS (Independence Blue Cross Subsidiary), Horsham, PA 2007-2014

Marketing Specialist

Managed monthly CMP Meetings with Senior Management and Marketing Team. Created CMP Profiles and PowerPoint Presentations by gathering resource information from Senior Account Executives and Sales Management Team. Assisted in development and maintained CMP SharePoint Site and Excel databases to ensure Client Profiles, PowerPoint presentations and Membership Data were accurate, up-to-date and available for review for Senior Management and Sales & Marketing Team.

Analyzed and perform inquiries on perspective competitors and collected information and prepared competitive analysis briefs for Director of Marketing Services and Product Development Manager.

Researched, negotiated and coordinated purchase of promotional items for existing/new clients and sales & marketing events. Assisted in development of and maintained SharePoint Site to keep track of promotional items being distributed and inventory of in-stock items onsite and stored at offsite warehouses.

Collaborated closely with Senior Account Executives and our contracted vendors in coordination of health fair events, negotiations pricing and scheduling for existing/new clients during open enrollment and other events as needed. Assisted in development and maintained SharePoint Site to keep track of events inquirers, pricing, vendor used and scheduled for calendar year.

Collaborated with Sales Management team in researching, negotiating pricing, scheduling external sales meeting/training for Sales Team and introduction of new products.

Point of contact for the Horsham Office for HR initiatives: associate communications, announcements, articles for the organization via web or internal postings.

Point of contact for associate wellness/HR initiatives: United Way “Day of Giving” event(s) assist in coordinating Bring your Daughters and Sons to Work Day, National Walk at Lunch Day.

Collaborated with Senior Product Development and Training Coordinator in preparing training programs and materials.

Collaborated with Proposal Team in preparation of large Request for Proposals (RFP’s) on an as needed basis.

INDEPENDENCE BLUE CROSS, Philadelphia, PA 2001-2007

Human Resources Senior Administrator

Developed and implemented an Administrative/Executive Assistant Training Program

Conducted New Hire Orientation and Assimilation plan for administrative assistants

Created and implemented a new curriculum course descriptions for the learning management system (LMS)

Performed research on content and information for the development of other programs: Respectful Workplace, and New Hire Orientation Program

Created job aids, handouts, participant work guides and other training guide materials for new or updated curriculum programs

Acknowledged and resolved user inquiries and concerns

Managed website for Academy for Health Care Management (AHM)

Coordinated and administered access to online materials for associates taking AHM exams

Managed Independence/HR Training Department Administration and managed cost of materials and test fees for external education courses.

Acted as the point of contact for external contracted educational vendors

Audited and maintained five (5) department budgets totaling approximately $2,000,000 per calendar year

Developed and implemented reports and sent information to HRIS for HR dashboard reports

Acted as the point of contact for writing training articles and communications

EDUCATION

University of Phoenix, Phoenix, AZ

Bachelor of Science in Human Resources Management, 2013

American Intercontinental University, Schaumburg, IL

Associates in Business Administration - Visual Communication, 2006

TECHNOLOGY AND COMPUTER PROGRAM KNOWLEDGE

Microsoft Office Suite 2013 Keystone Client Version 5.82 Time Clock Manager 6.0 Adobe Acrobat Pro DC

SharePoint PeopleSoft Social Media Adobe InDesign CS

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