Customer Service Microsoft Office

Carissa Laura Dempsey, PDt

*** ******** ******, *********, *.S., B2Y 3R4• 902-***-****•****************@*****.***

EDUCATION

Bachelor of Science in Applied Human Nutrition, Dietetics with Internship 2010-2016

Mount Saint Vincent University (with distinction) Halifax, NS

RELEVANT WORK EXPERIENCE

Assistant Cheese Maker 2015-2016

Blue Harbour Cheese Halifax, NS

Conducted Urban Blue cheese making independently and as a team

Managed cheese production by maintaining records, flipping and piercing cheese

Generated invoices for customers after preparing product for distribution

Monitored and maintained food safety standards

Clinical Dietetic Internship 2015

Halifax, NS

Shannex Parkland at the Lakes and Affiliation at Nova Scotia Health Authority Endocrinology Clinic

Provided direct patient care and counselling encompassing nutrition assessments and follow-ups, developed diet care plans, presented information at Resident Care Conferences, and coordinated changes by updating related information on B CARE, diet reference cards and diet rosters

Preformed Clinical Meal Time Observation Assessments to determine appropriateness of food textures and fluid consistencies for clients

Conducted literature searches, analysed information and presented a Therapeutic Update on What is a Healthy Weight for the Elderly? As well completed a Case Study on a client with hyperparathyroidism, hypertension, and sever osteoporosis

Preformed patient nutrition assessments and follow-ups involving education and counselling for patients with diabetes and morbid obesity on healthy eating

Created handout for patients on social support options for those with type 1 diabetes

Updated the osteoporosis presentation nutrition section for the Osteoporosis Clinic and added to the bariatric binder with a meal replacement supplement nutrient table and post-surgery recipes

Management/Food Service Dietetic Internship 2015

Halifax, NS

Blue Harbour Cheese and Affiliation Completed at Mount Saint Vincent University Chartwells

Created a communication plan involving stakeholders, suppliers, and customers

Completed documents for a Federal Inspection Application

Conducted a cost analysis on the Day Care Centre menu for Food Service Director

Lead three food safety educational activities for food service staff members

Operated vat to provide proper stirring and temperature of milk to ensure timing and amounts of bacteria culture and renin were added at the appropriate time

Maintained batch information on make sheets as well as on daily and weekly schedules

Summer Food Service Worker 2015 Souls Harbour Rescue Mission, Halifax, Nova Scotia Halifax, NS

Coordinated and assisted volunteers in preparation of lunch and supper for 60-120 clients a day

Clarified daily menu by describing food items and concerns to clients to ensure excellent client service

Exhibited flexibility and teamwork by assisting administration with donation letters and providing work relief for the chef

Placed calls to thank donors (people and businesses) and to promote Ride for Refuge

Community/Public Health Dietetic Internship 2014

Mount Saint Vincent University Wellness Committee and Wellness for All Project Halifax, NS

Research assistance inclusive of qualitative analysis of results from Wellness for All Questionnaire and summarizing results into a document for supervisor

Created a business plan for a Mount Saint Vincent Student Union Food Bank which was implemented the following semester

Coordinated with Chartwells’ dietetic intern to create healthy eating handouts paired with weekly BBQ’s

Attended lecture and completed all assignments for Research Methods Seminar for Tourism and Hospitality with a focus on using Statistical Package for the Social Sciences (SPSS)

Lead lecture for the Child Care Health, Nutrition and Safety course at Mount Saint Vincent University

Community Placement Researcher 2014

Ascenta Health Dartmouth, NS

Produced two professional reference resources on omega-3 supplements

Designed and conducted a presentation to educate sales team on product’s biochemical function (in person and via webinar)

Dietary Aid 2012-2013

Melville Lodge Long Term Health Care, Halifax, Nova Scotia Halifax, NS

Lead training for the position of a dietary aid

Assisted staff in the administration of proper meal portion sizes and prescribed therapeutic diets for 122 residents

Administered food safety to maintain patient health in preparing and serving food

Provided excellent customer service to residents by ensuring their comfort and preference of food items

Summer Warehouse Assistant 2013

Feed Nova Scotia, Halifax, Nova Scotia Halifax, NS

Lead training individuals and groups on food sorting, safety and data entry, and delegating volunteers to meet daily order quotas

Liaised with the operations team to ensure flow of orders being created and shipped out were done as efficiently as possible

Computed agency order information with attention to detail into Feed Nova Scotia’s inventory database and printed invoices

Barista/Shift Supervisor 2010-2012

Perk’s Coffee Limited, Halifax, Nova Scotia Halifax, NS

Exhibited great customer service skills by providing knowledge of the menu, answering customer questions and completing orders in a timely fashion

Operated cash register and completed daily cash deposits

Forecasted and completed food product orders

Maintained stock room and refilled products accordingly

Ensured food safety i.e. frequent hand washing and cleaning surfaces as used

VOLNTEER EXPERIENCE Mount St. Vincent University 2014

Helped organized an event with Mt. St. Vincent and Feed Nova Scotia Halifax, NS

Volunteer at Feed Nova Scotia sorting food

Breast Feeding Nova Scotia

Event Promoter 2013 Canadian Nutrition Society Halifax, NS

Promoted a CNS learning event in a professional manner to a class by explaining the purpose of the society and main topic of the event

PROFESSIONAL DEVELOPMENT

Licensed Member, Nova Scotia Dietetics Association Present

Member, Dietitians Network of Nova Scotia Present

Member, Canadian Obesity Network Present

Member, Nutrition Resource Centre Present

Course, Dietitians of Canada: Online Dysphasia Management 2015

Course, Dietitians of Canada: Online Critical Care Nutrition 2015

Course, Dietitians of Canada: Drug and Nutrient Interaction Course 2015

Workshop, Sheppell: Leading Through Change 2015 TrainCan: Advanced Food Safety Training 2011-Present

TCPS 2: CORE 2014

COMPUTER SKILLS:

Microsoft Office Suite, Internet Explorer, Social Media, and Food Processor: SQL, B CARE: Electronic Charting System

OTHER INTERESTS:

Competitive Swimming (competed in the Canada Summer Games 2009)

Recreational Suba Driving, All Season Camping, Physical Activity and Nutrition

REFERENCES

Kim Ritchey, RN

Care Coordinator –Shannex Incorporated

Home #: 902-***-****

Work #: 902-***-****

Email: ********@*******.***

Karyn Dougherty, RD

Department of Health

Home #: 902-***-****

Email: ************@********.**

Lisa Galves, RD., CDE

Clinical Dietitian & Diabetes Educator

Nova Scotia Health Authority, Endocrinology

Office #: 902-***-****

Email: ****.******@********.**

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