Customer Service Manager

Christine Moore

**** ******** ***., ***. *, Cincinnati, Ohio 45239

513-***-**** ■ *******@*****.***

Objective

To join a progressive organization with growth potential that allows me to utilize my customer service and office skills.

Experience

United States Postal Service Mail Handler

Cincinnati, Ohio

Organized mail according to specific sorting specifications

Set-up and operated sorting machine

Transported mail within postal facility via an electric forklift

Printed place cards for units and equipment

Maintained pickup and delivery schedules for assigned loading docks

Performed safety inspection of vehicular equipment and reported deficiencies

Built positive working rapport with co-workers

Responsible for Priority Mail and completing special instructions

Consistently met goals via review process with supervisors

British Petroleum (BP) Cashier and Bookkeeper

Cincinnati, Ohio

Managed store operations in store manager’s absence

Evaluated performance of seven cashiers and gave store manager input for employee appraisals

Processed customer transactions accurately and timely

Generated and maintained customer account reports

Counted monies for all shifts, managed discrepancies and bank deposits

Reconciled cash receipts daily

Identified and corrected cash register errors and implemented measures to ensure additional errors did not occur

Maintained daily, monthly and yearly account spreadsheets

Communicated customer account concerns to management

Resolved employee conflicts and customer complaints immediately

Assisted with year-end inventory

Education

Employment and Training Center Office Procedures and Computer Technologies

Cincinnati, Ohio

General Educational Development Diploma, Cincinnati, Ohio

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