Customer Service Manager

Roland Sagendorf

Production Manager - Clarke Power Generation, Inc

Mocksville, NC

********@*****.*** - 336-***-****

Production Manager/ Production Lead

Lead for Procurement, Sourcing and Material Management Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Production Manager

Clarke Power Generation, Inc - 2015 to Present

• Plan and schedule Production jobs

• Control production schedule

• Prioritize Production schedule as needed

• Determine resources need for Production job

• Assign assemblers to Production builds

• Manage resources to meet scheduled ship dates

• Determine what tools/parts needed for Production build

• Implement SOP for Production Operations and Safety

• Set Production Standards

• Monitor quality and Production Standards

• Review performance of Production staff

• Review and enforce Quality Control

Materials Manager

Clarke Power Generation, Inc - 2012 to 2015

• Procurement of items (tools and parts) for Mobile and Stationary Generator-Set production lines

• Negotiate pricing for Aftermarket and Production items with vendors

• Responsible for Aftermarket and Production inventory

• Quoting and procurement of parts and items for R&D projects

• Manager National vendor accounts

• Travel and schedule meetings to develop strong Vendor relationships

• Management of Aftermarket Parts Group

Security Consultant

Group, Inc - 2010 to 2012

Contracted to Federal Protective Service

• To provide Armed Security for Federal Buildings' and sites

• Perform security screening into Federal sites

• To ensure safety of Federal employees and claimants on sites

• Ensure all federal regulations are enforced and followed

• Conducted roving patrols

• Responded to all fire and security alarms

• Red cross certified

• Fire arm certified State (N.C.) and Federal

• Security Clearance

Laid Off

Unemployed - 2009 to 2010

Customer Service Representative Southeastern Region DOOSAN PORTABLE POWER - Statesville, NC - 2006 to 2009 IN, KY, NC, TN, MS, AL, GA, SC, FL )

Provided support to customer accounts in the Southeastern Region.

• Tracked orders, filled backorders, and researched lead times for backordered items, ensuring that all orders shipped on time.

• Performed troubleshooting with customers on their compressors, Gensets, and lighting systems, resolving issues and improving the overall customer experience.

• Collaborated on the training of dealers on new on-line ordering system (Smart Equip.), resulting in improved understanding and accurate, efficient utilization.

• Computer experience in On-line ordering/lookup system(Smart Equip), Oracle 11i, and Microsoft word and excel

Spokesperson for One-counter concept idea

INGERSOLL-RAND EQUIPMENT SALES - Branchburg, NJ - 2005 to 2006 Branchburg, NJ 2005 - 2006

Customer Support

Provide parts support for walk-in, call-in customers and service techs

• Handled all aspects of customer service including rental, service, parts, and inside sales.

• Spokesperson for One-counter concept idea.

• Handled approx. 50-75 support calls per day.

• Inventory control of complete machines, monitored yard. Customer Service Representative

RALPH C. HERMAN COMPANY - Marlboro, NY - 2003 to 2005 Parts Department

Support for costumers and inventory for service trucks

• Proactive parts selling, leading to increased dept. revenue.

• Responsible for 3 road sales techs with products and customer satisfaction.

• Parts support for service dept.

Asst. Parts Manager

INGERSOLL-RAND EQUIPMENT SALES - Southboro, MA, US - 2001 to 2003 Inventory control and parts and technical support for customers Learned all aspects of CDS computer systems in a short time.

• Achieved customer satisfaction goals.

• Improved customer hold area and reorganized shipping / receiving / counter area to better serve walk-in customers.

• Attended factory training to learn IR equipment.

- Compressor school.

- Aftermarket selling / customer support school.

Equipment Technician

UNITED STATES ARMY - 1994 to 2001

Served 2 yrs at Ft. Drum, NY, 2 yrs Yung-Sun, Korea, and 4 yrs at Ft. Hood, TX.

• Performed maintenance and set up service schedules for assigned fleet.

• Developed proper safety charts for assigned area and created tracking work related injuries which reduced lost-time accidents.

• Created plan for stocking fast moving service items to assure always-in-stock fast-service area.

• Honorable Discharge.

EDUCATION

Davidson Community College - Mocksville, NC

2010 to 2011

Diploma in Business

Kingston High School - Kingston, NY

1990

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