Customer Service Human Resources
Resume:
Carette Rogers
Ashburn, VA *****
Cell: 703-***-****
*************@*****.***
Senior Human Resources Generalist
Profile
Highly dedicated and avid professional seeking a career in the Human Resources spectrum with a vast background in supporting all facets of the Human Resources Department. Advises employees and management on company policy and procedure. Strong network builder with federal authorities. Adept at working independently or in collaboration with required level of executive management. Incomparable ability to prioritize and handle complex situations with professionalism and confidentiality. Considerable knowledge of principles and practices of personnel administration. Unmatchable organizational, time management and interpersonal skills. Solid office management abilities and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality.
Education
Radio Production Certification, Columbia School of Broadcasting, 2008 - Fairfax, VA
Bachelor of Science, Computer Networking, Strayer University, 2001 – Loudoun, VA
Associate of Science, Northern Virginia Community College, 1993 – Annandale, VA
Key Proficiencies
Office Expertise:
Office Management
Records Management
Presentation Skills
Spreadsheets/Reports
Event Management
Calendaring
Database Administration
Executive Support
Travel Coordination
Computer Repertoire:
MS Word
MS Excel
MS PowerPoint
Visio
CostPoint
Metropolitan Regional Information Systems
(MRIS)
SAP 06
Deltek
Dynafile
MS Outlook
MS Access
MS Project
Customer Relationship
Management (CRM)
Automatic Data Processing (ADP)
Peoplesoft 360
Share Point
Onesource
Smartsearch
MS Publisher
Adobe Suite
MS Windows
Internet Explorer
Quick Books
Singularity
HRIS System
Navigator
E-Verify
LabCorp
Experience
All Native Group Senior Human Resources Generalist
Alexandria, Virginia March 2016 to Present
Administers human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook, policies, and procedures manual. Participates in developing department goals, objectives, and systems.
Leads onboarding of Outside Continental United States (OCONUS) and Continental United States (CONUS) Federal contractors and subcontractors.
Experience with Federal Contracts, close rapport with Contract Specialists/Administrators on business expansion.
Administers compensation program; monitors performance evaluation program and revises as necessary.
Assist in the development and maintenance of the affirmative action program;
Handles employee relations counseling, outplacement counseling, and exit interviewing.
Responsible for the workers compensation program, filing claims and generating reports as needed.
Participates in administrative staff meetings and attends other meetings and seminars.
Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
In conjunction with the HR department, maintains Human Resource Information System records and compiles reports from database.
Regularly communicate with the Legal & Compliance team to remain in compliance with federal and state regulations concerning employment.
Communicates with employees or applicants regarding HR policies and procedures.
Maintains strict confidentiality with sensitive materials.
Utilizes the HR Online/ADP software program maintaining appropriate up to date data on employee information and statistics.
Coordinates and implements new hire paperwork and orientation process. Maintains up to date knowledge regarding employment laws and compliance. Researches state laws in other parts of the country.
Thorough knowledge of laws affecting human resources administration.
Federal contracting experience.
Ability to communicate effectively to all levels of management, both local and long distance.
Ability to develop specific goals and plans to prioritize, organize and accomplish work.
Knowledge of principles and procedures for personnel recruitment, selection, compensation, benefits and negotiations.
NTT Data Federal Services, Inc. Human Resources Solutions Specialist
Vienna, Virginia April 2014 to April 2016
Profound skills in conducting investigations and assessing results.
Meets with Special Investigators to review employees’ personnel files for clearance updates/renewals.
Develop trusting, productive working relationships with subordinates, colleagues, and supervisors to achieve goals and objectives.
Assists in other areas of HR function as required completing special projects and ensuring appropriate customer service to personnel.
Spearhead new hire onboarding process, new hire orientation program, open enrollment process, transportation incentive, and wellness program.
Manage all issues regarding company health benefits, 401(k), and Leave Programs etc.
Process background checks, shortlistings, finalize hiring and close out vacancies.
Administers various human resources plans and procedures for all company personnel.
Participates in developing department goals, objectives, and systems.
Oversees compensation program; monitors performance evaluation program and revises as necessary.
Fosters a teamwork open-door environment conducive to positive dialogue across the organization, which increased the retention rate; handles employee relations counseling and exit interviewing.
Assists in evaluation of reports, decisions, and results of department in relations to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
Maintains various HRIS Systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment.
Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
SNI Companies Human Resources Specialist
McLean, Virginia November 2013 to April 2014
Support C-Level Executive and provided excellent customer service to office personnel.
Prepare and edit correspondence, communications, presentations and other documents.
Maintain personnel databases.
Assisted staff with HR-related queries.
Established job requirements and skill competency criteria used in hiring process.
File and retrieve documents and reference materials.
Conduct research, collect and analyze data to prepare reports and documents.
Manage executive’s schedules, appointments and travel arrangements.
Arrange and coordinate meetings and events.
Monitor, screen and respond to and distribute incoming communications.
Answer and route incoming calls.
Receive and interact with incoming visitors.
Liaise with internal staff at all levels.
Review operating practices and implement improvements where necessary.
Metropolitan Washington Council of Human Services Coordinator
Governments Washington, DC July 2005 to October 2012
Offered outstanding customer service to prospective foster families and staff.
Communicated effectively with multiple constituents to plan meetings and prepare welcome packages for prospective foster families. Established strong relationships to gain support and effectively achieve results.
Expertise in managing calendars, planning events and coordinating travel arrangements.
Coordinated dozens of recruitment events that contributed to consistently high enrollment levels.
Ordering and maintained office supplies and equipment via the Internet.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and all incoming inquiries; prepared official foster care/adoption correspondence.
Experience demonstrating skill taking action to respond to issues and complaints; and being proactive in resolving them.
Developed comprehensive training manual that enabled faster ramp-up for newly hired or temporary support staff.
Composed and proofread correspondence using PC-based word processing, spreadsheets, presentation and e-mail software to prepare, file and maintain documents.
Acquired innovative PowerPoint presentation used by the Child Welfare Program Manager to market Wednesday’s Child Program to potential foster/adoptive families.
Acted as a liaison between other departments and interacting with personnel from various levels within and external to an organization.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
MCI Fulfillment Production Specialist
Ashburn, VA May 2004 to June 2005
Extended superb customer service to customers and upper level Management.
Coordinated and implemented advertising promotional sales-building initiatives for MCI products.
Supervised deliverables between MCI contracted printers and fulfillment houses.
Performed quality control of all MCI customers’ collateral and ensured service delivery compliance with vendor/service level agreements.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Various Agencies Held Temporary Positions
Virginia & DC June 2002 to May 2004
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Employee HR/Admin and Client relations.
Drafting confidential internal/external business documentation.
Implementing internal policies/procedures.
Conflict resolution while maintaining positive internal/external relationships
Accounts payable/receivable.
Payroll/group benefits plan administration.
Maintained internal information systems.
MCI Worldcom Executive Office Manager Chantilly, VA October 1999 to June 2002
Managed a high-volume workload within a deadline-driven environment. Resolved numerous inquiries in any given week and consistently met performance benchmarks in all areas, especially with customer service.
Managed expense accounts, including credit card reconciliation for MCI senior management and corporate executives.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls to appropriate staff member(s).
Organized and ensured logistics for annual business meetings, retreats and staff events; negotiated vendor agreements.
U.S. Geological Survey Administrative Assistant Reston, VA December 1993 – October 1999
Developed an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Coordinated travel arrangements for internal and external staff training.
Developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.
Maintained and updated M204 database of inventory information.
Prepared and complied attendance reports, expense reports, spreadsheets, PowerPoint presentations and correspondence.
U.S. Department of Agriculture Administrative Assistant
Washington, DC May 1992 – August 1993
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.
Managed project-tracking system to ensure timely response and completion of program objectives undertaken by the Office of Advocacy and Enterprise.
Assisted program managers with the development and methodology needed for using databases on perpetual and special projects.
Analyzed financial information and presented findings along with recommendations to Director.
Communicated effectively with multiple departments to plan meetings; Established strong relationships to gain support and effectively achieve results.
Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
Developed innovative PowerPoint presentation used to market support programs to small businesses
Special Awards and Recognitions
Certificate, Grant Writing, 2008; Award, Outstanding Administrative Support 2006-2007.
Certificate, Developing a Web Site: Hands-On and Introduction to the Internet and Internets for Business, Learning Tree International, 1999.
Professional References
Available Upon Request
Contact this candidate