Manager Customer Service

Objective

I want to work for a company that wants to have the right inventory at the right time.

Summary

I have 35 years of experience, including as a Part Supervisor / Warehouse Manager/ Purchasing Agent in industries including Industrial and Commercial Machinery and Gas compression business

Most recently, I work for Weatherford wellhead as the District Manager. I have been working as a Part Supervisor / Warehouse Manager/ Purchasing Agent at EXTERRAN from January 2008 to October 2012 also with Hanover all the way back to May, 1999. Before that I work in the Drilling side of the Oil field for 20 years.

My skills and experiences include: Contract Management, Inventory Management, Materials Management, Policy Analysis, Purchasing, Recruiting, Warehousing.

Experience

Charles R Thornbrue

405-***-**** (Home)

405-***-**** (Home)

11709 SW 16th

Yukon, OK 73099

**********@*****.***

Weatherford, Yukon, OK Jan. 2012 to Jan. 2016

District Manager

Directed operations of a private sector organization. Oversaw service-providing activities. Supervised distribution activities such as determining shipping methods. Directed pricing and sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels to develop effective internal procedures. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff recruitment, interviewing, hiring, training, evaluation, discipline. EXTERRAN, YUKON, OK Jan. 2008 to Oct. 2012

PART SUPERVISOR/ PURCHASING AGENT

Coordinated buyers, purchasing officers and other staff. Represented the company in negotiating contracts and policies with suppliers. Performed personnel duties such as interviewing, hiring, training, evaluation, disciplinary actions and termination. Identified and selected appropriate vendors. Prepared requisitions and purchase orders for products, supplies, equipment and services. Processed requisitions and purchase orders. Created policies and procedures for purchasing. Implemented purchasing department policies and procedures. Maintained records of requisition orders, purchasing orders and goods received. Assessed current and future availability of materials. Analyzed delivery systems. My accomplishments included: REDUCED DEAD INVENTORY, IMPROVED INVENTORY CONTROLS, IMPROVED YEARLY PHYSICAL INVENTORIES. HANOVER, FT SMITH, AR Jan. 2004 to Jan. 2008

Purchasing Supervisor/ WAREHOUSE MANGER

Received items to stock shelves, warehouses and storage yards. Unpacked equipment, supplies and materials. Logged items received. Compared requisition orders with stock. Inspected inventory for damage. Recorded damage to stock. Maintained electronic records of inventories, shipments, goods used and goods issued. Filled requisition orders. Distributed requisitioned supplies. Assisted with purchase estimates and orders. Prepared special reports. My accomplishments included: MANAGED A CREW OF 8 IN PURCHASING AND WAREHOUSEING. Hanover, Davis, OK May 1999 to Jan. 2004

Purchasing Manager/ Warehouse Manager

Coordinated buyers, purchasing officers and other staff. Represented the company in negotiating contracts and policies with suppliers. Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, disciplinary actions and termination. Identified and selected appropriate vendors. Prepared requisitions and purchase orders for products, supplies, equipment and services. Processed requisitions and purchase orders. Created policies and procedures for purchasing. Implemented purchasing department policies and procedures. Maintained records of requisition orders, purchasing orders and goods received. Analyzed delivery systems. My accomplishments included: Manage up 12 people in purchasing and warehousing, developed better stocking methods. Improved inventory controls. Kvaerner US Inc, Moore, OK May 1993 to May 1999

District Manager

Directed operations of a company. Oversaw service-providing activities. Supervised distribution activities such as product packing, planning truck routes, determining shipping methods. Directed pricing and sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels to develop effective internal procedures. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff recruitment, interviewing, hiring, training, evaluation, discipline. Used software tools including: oracle, J.D. Edwards Spoke with customers by phone, in person. Provided information about products and services. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Recorded details of customer interactions, inquiries, complaints, comments. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Resolved customer service or billing complaints by adjusting bills. Assessed validity of customer complaints. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. National Wellhead, Oklahoma city, OK Aug. 1980 to Apr. 1993 Field Service Technician

Prepare and maintain logs, reports, or other documentation of work performed. Test structures, controls, or mechanical, hydraulic, or electrical systems, according to test plans or in coordination with engineers. Maintain tool and spare parts inventories required for repair, installation, or replacement services. My accomplishments included: Was trained to repair, assemble, and install wellhead equipment. Then I trained new hires on how to repair, assemble and install wellhead equipment. Managed a department. Purchased merchandise from vendors. Created budgets. Performed personnel duties such as training, evaluation, discipline. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in customer service. Inventoried stock. Assigned duties to workers. Enforced health and safety rules. Engaged in loss prevention. Assisted and educated customers.

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Education

Skills

Contract Management, Delivery, Hiring, Inventory Management, Materials Management, Negotiation, Personnel, Policy Analysis, Purchasing, Recruiting, Warehousing

Driver's License

Oklahoma, Class D/Regular Operator

1972 East Central Unversity, Ada, OK

Bachelor of Education: Physical Education

Charles R Thornbrue

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