Customer Service Assistant

Bonnie Cristo

**** ********* **** ******, *******, NY 14580, 585-***-****

********@*****.***

Professional Summary

Goal-oriented with a strong focus on organization and time management. Energetic self-starter who thrives in diverse customer/client relationships. Exceptional verbal and written communication skills. Strong background in customer service, satisfaction and retention, sales, leadership and networking. Friendly and approachable! My clients’ success is my greatest success.

Education

2014 BOCES 2, Certified Dental Assistant

2013 Monroe Community College, A.S., GPA 3.8/4.0

2010 Finger Lakes Community College, Viticulture & Wine Technology, GPA 3.8/4.0 1991 Cornell University, Communications

1985 Rochester School of Machine Shorthand, Inc., Certified Court Reporter Professional Experience

January 2010 - Present

Sentry Safe, Corporate Fitness and Wellness Coach, Rochester, New York

• Create a personal wellness profile for each client

• Design group fitness and private classes for all types of exercise genres (yoga, cycling, pilates, and TRX)

• Generate motivation in the fitness center by actively engaging, educating and sharing experience and knowledge with clients

• Train clients on proper use of equipment

January 2010 - Present

StudioMOVE, Fitness Studio, Mendon, NY

• Provide group fitness and private classes for all types of exercise genres (yoga, cycling, pilates, and TRX)

January 2010 - Present

Pampered With Bonnie, Owner, Personal Wellness Coach/Motivational Speaker, Webster, New York

• Keynote speaker for corporate, healthcare, and non-profit organizations on oral health, nutrition, fitness, and stress reduction as well as incorporating healthy habits in place of unhealthy habits

• Encourage clients to achieve their wellness goals through incorporating healthy happy habits into their daily routine

• Develop and maintain distinct customer/client relationships in a variety of industries June 2014 - September 2014

Quevedo Endodontics, Surgical Dental Assistant, Rochester, New York

• Skillfully assisted doctor throughout surgical procedures

• Meticulously adhered to infection control according to OSHA

• Utilized Cone Beam Computed Tomography (CBCT) and digital radiography skills

• Created precise dental impressions and dental models used for dental treatments and diagnostic studies, implant abutments, mouth guards, crowns, veneers, whitening trays, and orthodontics

• Managed client records using The Digital Office (TDO) software

• Triaged patients

June - November, 2011

Silver Thread Vineyard, Assistant Wine Maker and Tasting Room Sales, Lodi, New York

• Assisted Shannon and Paul Brock from taking over existing vineyard to successful reopening of current vineyard

• Increased wine sales in the tasting room through customer interaction 1994 - 2004

Super 8 Motel, Co-Owner/Operator, Webster and Canandaigua, New York

• Co-Owner/Operator of (2) top ten Super 8 franchises within the United States; exceeded/met sales goals every year

• Strictly abided with franchise rules/regulations

• Hired, trained, and managed 20+ employees while demonstrating outstanding leadership skills in sales, customer service and satisfaction 1989 - 1993

Xerox Corporation, Executive Assistant, Rochester, New York

• Provided administrative support for the company Vice President and top executives

• Managed calendars, coordinated meetings, scheduled travel arrangements, generated and analyzed documents, prepared research reports and trained and supervised staff 1985 - Present

State of New York, Certified Shorthand Reporter, Freelance

• Record and transcribe legal proceedings using Diamante stenograph machine to produce official transcripts of medical and dental malpractice, environmental, family, civil, criminal, corporate law, and product liability cases with expert and technical witnesses

• Connect, expand and maintain clientele

• Produce highly confidential official transcripts using Case CATalyst software for court hearings, depositions, arbitrations, expedited/real-time and delivery of proceedings as well as closed-captioning to hearing impaired

Training and Certifications:

2015 The University of the State of New York, Licensed/Certified Dental Assistant 2014 Dental Assistant National Board, Radiation Health And Safety/Infection Control 2016 ACE Personal Trainer, Certified

2014 American Heart Association, CPR/AED for Healthcare Providers, Certified 2015 USA Cycling Coach (3), USA Cycling Safe Sport, Certified 2010 TRX, Yoga, Beachbody, and Pi/Yo Coach, Certified Internships

• 200 Clinical Hours at Rochester General Hospital, Pluta Dental Clinic, Dental Assistant

• 215 Clinical Hours at Eastman School of Dentistry, Dental Assistant

• 80 Clinical Hours at Periodontal Health Specialists, Dental Assistant

• 20 Clinical Hours at Rochester Technology Group, Dental Lab Technician Volunteer

1996 - 2005 Boy Scouts of America – Troop Leader

1998 - 2005 Girl Scouts of America - Troop Leader

1996 - 2000 McQuaid - BASH - Fundraiser

1990 - 2000 National Center For Missing and Exploited Children - Fundraiser

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