ROCHELLE M. EMANUEL

***** ** ******* *******

Port Saint Lucie, FL, 34987

772-***-****

acvd0o@r.postjobfree.com

SUMMARY

ackground includes extensive experience in these key operational areas:

Customer service, sales, telemarketing, public relations, problem solving, retail banking operations, branch management, loan processing and approval, account reconciliation, audits, cash balancing, computer operations, data entry, supervision, records management, clerical duties.

Strong interpersonal and organizational skills; works well under pressure; interacts effectively with the public.

PROFESSIONAL HIGHLIGHTS

DELICIOUS CITRUS, Fort Pierce, FL 07/14-Present

Office Manager

Responsible for assisting company owner in the following daily operations: Employee hiring and retention, managing/finalizing payroll, communicating with vendors, and sales.

Competently managed all office related clerical tasks.

HARBOR COMMUNITY BANK, Indiantown, FL

Assistant Branch Manager, Loan Officer 01/13-07/14

Responsible for branch sales.

Duties include: opening/closing accounts, safe deposit boxes, ATM balancing, uploading/scanning checks, completing weekly staff scheduling, and opening new business and personal accounts.

Originating and processing loans. MMLS ID: 1023744.

Assists Branch Manager in leading, directing, managing and coaching branch staff to meet and exceed established short term and long term sales goals.

Assists Branch Manager in training, developing and coaching branch staff to help meet sales expectations.

Functions as Lead Teller for branch and operates teller draw.

Also responsible for pulling branch reports and attending to end of day duties.

SUNTRUST BANK, Boca Raton/ Ft. Pierce, FL

Banking Officer, Assistant Branch Manager 5/05 -7/2012

Responsible for branch sales.

Duties included: opening/closing accounts, safe boxes, ATM balancing, opening new business accounts.

Originating and processing loans; personal home equity & lines of credit.

Approving large transactions.

Balancing negotiable items.

Provided superior customer service through listening to customers, anticipating their needs, and recommending financial services.

Supported the goals of the branch through effective teamwork.

WASHINGTON MUTUAL BANK, Ft. Lauderdale, FL

Assistant Branch Manager 7/01-5/05

Responsible for all aspect of operations management at this high volume branch.

Supervise a staff of 15 tellers and platform personnel, with responsibility for interviews, hiring, training, delegating assignments, scheduling, motivation, and performance evaluations.

Duties include opening/closing, new business development, sales of various bank products (checking and saving accounts, credit cards), making referrals, originating and processing loans (personal homeowners, automotive, equity lines of credit), approving large transactions, releasing funds from vault, balancing negotiable items, expense control, preparing daily financial reports, resolving customer and operational problems, conducting audits of teller stations and reconciling the entire branch on a daily basis.

Utilize on-line bank computer system for all functions.

Received several letters of appreciation from customers.

Hold full branch responsibility in absence of the manager.

BANK OF NEW YORK, New Rochelle, NY

Banking Officer 1990-2001

Customer duties included sale of various bank products and services, referring clients for investment sales (IRA’s, money market accounts) telemarketing, processing loans with a signing authority of $50,000, problem solving and customer relations.

Administrative duties including branch opening/closing, approving large transactions, releasing funds from vault, monthly branch counts, preparing daily transaction reports, investigating and resolving discrepancies, conducting audits of teller stations, and proving and signing travelers checks & bonds.

Received an award for outstanding product sales.

Assumed full branch management responsibility for the Fleetwood location, to allow for Saturday hours of operational duties included supervising a staff of 10, opening and closing, servicing commercial accounts, holding unlimited approval authority, and closing out the branch at days end.

Consistently met or exceeded quarterly sales/productivity goals during tenure.

Received numerous letters of appreciation from customers.

Contributed to the Yonkers branch winning the quarterly “Hamilton Cup”, for highest overall product sales and loan approvals in the district (15 branches), twice during tenure.

EDUCATIONAL BACKGROUND

Notary, 2005

Community Real Estate, Bronx, NY

Completed 7-day Course in Real Estate Sales, 1997

Licensed Real Estate Salesperson

Walton High School, Bronx, NY

Graduated with Diploma

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