Support Active Directory

RAHUL MATHUR

** *********** ****, *******, ******

Cell # 289-***-****

Home # 905-***-****

************@*****.**

OBJECTIVE:

To Pursue a Career in Information Technology & Seeking Position with a firm that will utilize my talents and experience

SUMMARY

11 years of experience in Level 2 & 3 for diagnosing, Installing, & resolving Software, Hardware & Network related issues with Microsoft SCCM 2007, Lotus Notes 9 Windows 8, Windows 7 & MS Office 2007 & 2010

Service now (IT Service Management) worked as a Level 2 support Technical to client

Networking Routing Knowledge for LAN/WAN with Printer/sharing/scanning

Support & Installation MS Office, Outlook & Lotus Notes configuration

Knowledge of Windows 2008 Server with Active Directory

Experience in routine Break fix Hardware Laptop/Desktop/BlackBerry/Printer

BlackBerry Corporate Enterprise Support 9900, Q10, Classic for Trouble Shooting, Configure Email

Experience in troubleshooting Desktop, Laptops, Networks & Printer User configurations with in TCP/IP protocols, Internet and Email handling

Provide telephone and Desk site support for systems, applications, hardware, and tracking calls and incidents using Service IT for ticketing

Citrix XenDesktop Support

Cisco VPN & F5 network for remote user support and administration

Experienced in Maintain and promptly update regional IT assets inventory of hardware for data update, also documented and maintained supply of all required

EDUCATION & CERTIFICATIONS

Dell & IBM Certified

Microsoft Certified Systems Engineer (MCSE)

CompTIA A+, Network+ & PDI+ (Printer)

CCNA

Bachelor of Arts (B.A) Graduate University of Delhi

Diploma in Electronic (Component) Nitma Institute of India

Diploma in Computer System & Internet Service & Solution View College of Technology-Mississauga

EXPERIENCE

TEKSYSTEM- Contract for IBM

Windows 7 Migration & IBM Server Asset Tagging Tool Project 14 March, 2016 – 5 May, 2016

Working in a Data Center Environment & Sunlife Head Office Waterloo

Senior Desktop & Technical Analyst 2 (800 End User Support)

SEAR CANADA, North York 02 May 2011 – 27 Feb 2016

Windows 7, & Windows 8 Operating System Sysprep Machine Build for IBM Lenovo different Model Laptop, Desktop ImageX / WINPE Tool

Responsible for tracking calls and incidents using HOD PMS Ticketing Software

Imaging IBM POS System with Configure & Installation setup as per IP Address Network for Sears Store

Responsible for CID Room for PC imaging WDS, ImageX, Installation, Deployment & upgrading.

Supporting 650 users all over Canada (Include Sear Store) connectivity Installation, Troubleshooting through Remotely Desktop

Support Black Berry Device & Corporate Email, VPN & Printer network configuring.

Responsible Maintenance of hardware and software inventory

Migrating to Windows 7 and Office 2007 & 2010 (Using Remotely Desktop SCCM 2007 & SW Packaging / Distribution

Created & login user Id account in Active Directory

System Support Analyst

KONICA MINOLTA, Mississauga (Contract - Through S I System) 02 January – 22 April, 2011

Support more than 290 end-users with computer, network systems and peripheral devices

Manage the configuration and performance management of all PC systems and VPN

Manage user phone extension & setting Phone transfer programming Internal

Performed extensive cabling installation, support and repair

Provide technical Blackberry issues, services, program and hardware and company E-mail

Support Second Level & Installed and configured routers and switches and generated

Installed, configured (using PC imaging), maintained and troubleshot applications.

Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.

Maintained accurate, complete and up-to-date inventory records of all computers and printers.

Experience in enterprise Active Directory with Server 2003.

Support, Toshiba printer/copier/Scanner for Lexmark, equipment with Network.

Desktop Support & Technician (5 Months Contracts with Teksystem & 4 Month Contract with Sapphire Canada)

For Client: -- Rogers Communication, Davis & Henderson, GTAA, Woodbridge Foam & Unisys

IBM CANADA LTD, Markham 1st March – 17 Dec 2010

Provide Level 2 Desktop Support, Hardware deployment, Imaging and software troubleshooting

Provided technical training on hardware/software to end users.

Resolve technical issues surrounding Windows XP,7, 2000 Professional, MS Office, e-mail, Internet and peripherals

Installed and configured network configuration troubleshooting

Cisco's VPN client for remote access and granted group permissions via MS Active Directory on all laptop systems

VOIP support, maintenance and repair for multiple end clients

Support the Service Desk Incident and Problem management processes

Moved technology hardware to designated locations.

Provide local Server and Network support for centralized teams

Assisted with other general maintenance workers, when necessary

Hardware and software information for a network computing environment discovered by an Inventory scan that runs on the resources of the environment

PC /POS Support & Technician (10 Month Contract- Through People To Go) 15 June 2009 --- 28th Feb2010

NCR CANADA, MISSISSAUGA

Able to work with troublesome POS system installs from concept to operational status based on matching terminal's unknown compatibilities to the operating environment

Customer Service/Problem Resolution

Responsible for initial hardware diagnosis of end user computers and peripherals. Responsible for imaging and deploying new systems to users and transfer user specific files, emails, etc to new systems.

POS Terminals and splitting the RF and POS networks for security compliance

Provided on call technical support and carried a company provided blackberry

PC & Network Technician 27 April 2007 30 May 2009

UNISYS CANADA INC, MISSISSAUGA

Responsible for duties as assigned for helping staff with technical support of Desktop, Laptop’s,

Tablets PCs, scanners, printers and other applications with configuration, installation and ongoing usability of PC computers &, parts of hardware and software and testing and maintenance of network & server management Provided onsite service for Dell customers, performed warranty repair on Dell Desktop, Workstation,

Laptop and Printers at user’s Office and in the industry

Tested, repaired and maintained; provided basic training to new users and customers in using their PCs, Laptop, Printers,

Workstation, Servers and specialist software applications

Responsible for the daily login and tracking of tickets of Dell /Unisys customer complaints in their data base application.

Dell Deployment Technician – MARKHAM STOUFFVILLE HOSPITAL 28 March- 25 April 2007

DELL CANADA, NORTH YORK (One Month Project in Contract)

Deployment of 700 Dell workstations set up Windows XP Desktops and Laptops. Migrated user data including Microsoft Outlook Email and Lotus Notes configuration, file and printer sharing & upgraded existing antivirus solution to Symantec Antivirus

Deployment Technician & Client Infrastructure

PEOPLE TO GO, MARKHAM (Contract) August 206 to 25 March 2007

Client Name:-

MICRO AGE, PFIZER LTD, METAFORE IT SOLUTION, CADBURY, WHIRLPOOL CANADA, FUTURESHOP, BEST BUY BMO, AGF FINANCE, GETRONIS, FORD MOTOR & CARA OPERATION

Deployment of 1200 Dell Desktop, Laptop, Workstations with Operating System & Configuration for Windows XP, 2000 with migrated user data and provided support to end users

Configuration and Back up of Email (MS Office Outlook, Lotus Notes)

Setup of software for access to development and production systems from remote locations to allow for 24 hour monitoring and troubleshooting. (PC anywhere, FTP, Telnet)

Installed and configured Blackberry’s through Lotus Note Mail 6.5

Installed IBM & Dell Server in Rack Mounts Blades

Desktop Support Technician January 2005 – June 2006

AIPT COLLEGE, BRAMPTON

Done duty as front line support technician for more than 250 end users.

Responsible for delivering support through telephone, desk-side visits and email.

Worked as advisor for desktop support team to provide software and hardware break service and training requests.

Operating systems experience with Windows XP Professional, Windows 2000 Professional

Supervised students for Computer Hardware Assemble and Maintenance

Performed data backups and disaster recovery operations every week

Conducted a full range of testing and analysis of compatibility of new and old components, configurations, functionality, and expandability insuring full support for the new system

Provided problem-solving services to network users

System Support/Registrar (Part Time)

VIEW COLLEGE OF TECHNOLOGY, MISSISSAUGA October 2003 – November 2004

Supervised students and staff for technical issues involving network, hardware and operating system

Responsible for Hardware maintenance including system analysis, Installation, Integration Testing implementation, User

training and documentation.

Responsible for daily data back.

Supported System and IIS to meet all management, employee and students needs for the website.

Instructed students in Hardware practical class.

References available upon request

Contact this candidate