Sales Management

Laura Coelho Elbert

Toronto, 416-***-****, Email: ***********@*******.***

LinkedIn : https://ca.linkedin.com/in/lauraelbert

SUMMARY OF QUALIFICATIONS:

-A driven professional with over 10 years corporate manager administration experience

-Management of administrators, receptionist, and sales-coordinators for candidate payroll program

-Ability to implement LEAN strategies to maximize customer value while minimizing waste in department

-Multiple nominations and awards for employee recognition

-Extremely detailed and process oriented with exceptional time management and organizational skills

-Exceptional interpersonal and communication skill with extremely strong emphasis on values and ethics

CORE COMPETENCIES

-Process testing and improvements

-Background Check Screening and Management

-Hiring/training new employees

-Fierce Leadership

-Employee evaluations and coaching, setting KPIs

-LEAN management

-Internal and External Audits / Quality Control

-Business reporting

-Program testing and implementation

-Reporting and analysis of company monthly numbers and KPIs

-Presentations in front of large groups

-Strategic Planning

-Education: Ryerson University - Bachelor: Business Commerce, Major: Marketing, Minor: Business Communications

-Computer Skills: Advanced knowledge of JD Edwards EnterpriseOne, Excel, Word, PowerPoint, Google Sheets, CONNECT (Applicant Tracking System), and AccPac (academic knowledge) .

-Languages: Fluency in English and Portuguese

Professional Experience:

Randstad Canada – Toronto, Ontario (Previously CNC Global, Sapphire Canada) December 2000 – February 1, 2016

Manager, National Branch Administrator

Executive Branch Administration (Management):

-Managing and coaching 14 Executive Branch Administrators (EBAs) across Canada in the 3 major lines of businesses (Information Technology, Engineering and Finance & Accounting), as well as 2 receptionists at the Randstad head office in Toronto.

-Managed Randstad’s vendor management services department responsible for managing third party partner relationships.

-Participate in the recruiting/interviewing/training of EBAs (nationally)

-Manage and maintain KPI’s and Dashboards to monitor administrator’s targets

-Develop and enhance all EBA related training material

-Decreased 4 full time EBA positions in one year by streamlining department resources and non-value added tasks to achieve cost savings

-Implemented shifts to accommodate business on East and West coast and hired bilingual staff to meet requirements

-Chair monthly EBA conference call to discuss and deal with issues.

-Co-ordinate one on one meetings with team leads and Sr. EBAs.

-Co-ordinated and assisted in Health and Safety program to assure all Randstad branches are compliant with H&S policies of the company.

-Initiated and coordinated centralized background check department in Toronto to conduct background checks for candidates in the Engineering and Technology lines of business.

EBA (Operations)

-Daily interaction with over 200 Resource Managers, Account Managers and Client Executives in the three major Lines of Businesses.

-Serviced over 500+ clients (all major banks, insurance companies, telecom, and Ontario and Federal Government Agencies across Canada).

-Following Provincial and Federal employment laws, managed contract negotiations, modifications with clients and consultants.

-Managed contract consultant payment issues and escalations on a daily basis.

-Involved in accounts receivable, and billing related issues, interacting with AR/AP department and Sales Managers on a regular basis.

-Managed all contract consultant Incorporation, Partnership issues as well as Term Employee issues as per Bill 139.

-Audit and review client agreements

-Fire marshal and First Aid/CPR representative for the floor

-Help test and recommend changes to software programs used by corporate back office and sales

-Analysis and reporting of branch activities

-Regular meetings and calls with Branch Managers and Vice Presidents across Canada

-Roll out new initiatives/processes/policies to all EBAs across Canada

-Serve as primary support for all EBAs, BMs, VPs assisting with questions and issues as they arise

-Participate in the development and implementation of new systems and business models

-Preparation of sales reports required by corporate office and sales

-Communicate, support and adhere to all company and corporate back office policies and processes

-Prepare and follow up on all standard client and consultant contracts

-Initial review of non-standard client agreements (as required)

-Update and maintain JDE software system

-Prepare and conduct training for sales team and present to new hires

-Established team and managed day to day operations for consultant payroll solutions management program

-Creation and editing of consultant marketing information booklet

Bartercard Canada Inc (previously Barter Plus) – Toronto, Ontario

Sr. Trade Coordinator March 1998 – December 2000

-Worked with a multitude of companies analyzing and developing business solutions

-Making initial contact on the client's behalf when necessary for Broker Controlled categories

-Developed, implemented and managed market & product strategies and business plans

-Up selling, and suggesting additional products

-Providing client base with regular rotation of service calls, client visits

-Conducting presentations to clients on current company goal and achievements

-Working with reciprocal trade exchanges

-Maintaining accurate records of client in database

-Training and evaluation of new employee introduced to team

-Awards for top volume, reaching over quota year end targets

Project Synopsis (the below are highlights of projects that I was part of at Randstad Canada over the past 5 years):

Project:

Details:

Payroll Systems Integration:

-Integration of Connect (Randstad proprietary Applicant Tracking System with JDEdwards for all lines of business (over 2000 consultants).

-Part of a team of 20 contributors (including IT )

-6 months of extensive testing and recording findings

-Weekly meetings to discuss finding and implementations

-Trained sales and admin team through webinars

-Managed a team of 4 Executive Branch Administrators in the testing phase of new program integration and payroll system

Compliance Project Integration:

-Project to drive client compliance in our internal software (Connect) by entering all specific requirements per client to mitigate risks.

-Audit and compliance

-350 active clients (Tech & Eng)

-Team of 15 (including IT)

-Worked with Dun & Bradstreet database to clean up client base data across all lines of business

-Based on my specific expertise and analytical skills I was selected to help drive client compliance and to make first big step to a central clean database

-4 month project

-Managed 2 testers from my team

Online Timesheet System:

-Integration of manual timesheet system going on- line for all lines of Randstad Canada Lines of Businesses (80,000+ consultants).

-3 months of extensive testing and recording findings

-Involved in training and webinars

-Assisted in bi-weekly meetings

-Involved in the business requirement and implementation team

Branch Administration Centralization:

- Centralized over 10 branches across Canada with 500+ staff

-Saved on 5 full team positions by centralizing branch admin duties

-In the west, reduced 5 EBAs to 2 employees by hiring 1 EBA and 1 Team Lead

-Cost savings in the west of over $150,000 in salaries

Internal Audit:

-Worked with quality assurance department, Branch Managers, Legal Department, EBAs, Recruiters and Client Executives to conduct internal audits on our clients before they were done externally.

- 1 year on going internal audits

-Worked with EBA team of 14+

-Determined deadline for completion of report and findings

External Audit:

-Worked with financial institutions and internal departments to conduct and complete audits plus offer changes and implement strategies to improve system

-Quarterly audits every year

-Meeting with financial institution auditors to present findings

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Reports Automation

-Automated most of the admin reports that were produced manually.

-60% of reports conducting daily, weekly and monthly were automated saving admin staff on avg 10 hrs a week so they can focus on other admin aspects to increase productivity of company

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Background Check Department Development Centralization:

- Conducted all background checks (including criminal, credit, employment, education, terrorist etc) centrally from Toronto

-14 admin working on each branch vs 1 central person focus all checks for country

-Helped implement competitive pricing packages for our high volume clients

Forms Automation:

-Automated manual forms produced by sales and admin staff to be produced on line

-Decrease paperwork by admin team by 55% over 3 years

-Minimized manual error due to calculations and common human error.

Consultant Payroll Solutions Management:

-Created and established team to manage consultant payroll program

-Created team of 3 consultants by hiring and training to manage day to day payroll operations (avg 650 contractors)

-Helped the AM/RM team with all payroll solutions to Fortune 500 companies

-Generated candidate referral program

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