Manager Customer
Resume:
SWATHI BASI.
E-Mail: ********.**@*****.***
Contact no : 077********
Objective
To work closely together with key managers to ensure that hr is aligned with the business strategy. To implement people management processes.To work in the areas of training and development,coaching & evaluation .To implement and manage performance management processes to support business goals & start my career in an organization where my abilities of technical and practical knowledge shall focus on achieving the goals of the firm, also help in gaining exposure to develop my career.
Current
Asst HR Manager at SVR Control Systems from July 2011- April 2016, Hyderabad.
Past
SENIOR TEAM MEMBER January 2011-June 2011,Hyderabad at Mahindra Satyam.
SENIOR EXECUTIVE form January 2010-June 2010, Hyderabad at Leonia Holistic Destination
HR EXECUTIVE from March 2007- March 2009, Hyderabad at Datamatics India Pvt. ltd
Connections
200+ connections
Academic Qualifications
Qualification
Name Of The Institution
University / Board affiliated
Year
PGDBM
WIGAN &LEIGH COLLEGE
U.K UNIVERSITY
June 2008
B.E (EEE)
S.M.K. Fomra Institute of Technology
Anna University
June 2006
XII
Kendriya Vidyalaya
CBSE
March 2002
X
Kendriya Vidyalaya
CBSE
April 2000
Technical knowledge:
Languages Known : C & Matlab6.0
RDBMS Package : Oracle 11i
Processors : Electrical Machines, 8085 Microprocessor
Operating System : MS DOS,Windows 98, 2000, XP, Office XP
Office Tools : MS Office 2003, Internet Explorer, Outlook Express
Personal Skills:
Comprehensive problem solving abilities.
Excellent verbal and written communication skills.
Ability to deal with people diplomatically.
Willingness to learn facilitator hard worker.
Extra Curricular Activities:
Placement Committee Member.
Event organizer in all college annual day functions and technical events.
Participated in Dance Competitions.
Achievements:
Participated in college group discussions.
Won 1st place in Shuttle competition.
Participated in Paper Presentation.
Project Details:
Asst HR Manager
SVR CONTROLS
Motivated sales force, designed incentive programmers and sales promotions
Engaged in setting channel sales targets, precise planning and regular review of performance
Increased width, depth and visibility of products at the retail point
Increased revenue by 50% within 4 and 6 months respectively
Grew customer activations by 20% and retail outlets by 25% every month
To Handle all the Attendance & Payroll Details for all the Employees.
To Deal with the Employees Relations.
To Deal with the Compensation & Rewards.
Used to Handle the HRMS & Updating Monthly MIS.
To Deal with the Performance Appraisal of the Employees.
To support all hr activities.
Used to Handle the pre- post recruitment.
Coordinate HR projects.
Conduct initial orientation to newly hired employees.
Properly handle complaints and grievance producers.
Complie statiscal data create prepare reports analysis using existing records..
Training
SENIOR TEAM MEMBER
Mahindra Satyam BPO
Answer voice calls and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff or departments.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research and explain the billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
Project detail:
The project titled AUTO TARIFF BASED ENERGY METER SYSTEM which is an advancement of prepaid energy meter system, finds its use in various applications viz. domestic, industrial and commercial metering systems. This system allows one to know the units consumed per day from their very place. This proves to be economical for the users because electricity bills can be preplanned. By employing this system man power and approximations are being reduced. This is one of the reliable systems because this can be used under all climatic conditions. This time saving technique occupies less put up space and any fault in this system can be traced easily.
HR SUPERVISOR
Leonia Holistic Destination
To Handle all the Attendance & Payroll Details for all the Employees.
To Deal with the Employees Relations.
To Deal with the Compensation & Rewards.
Used to Handle the HRMS & Updating Monthly MIS.
To Deal with the Performance Appraisal of the Employees.
Used to be the One point Contact for the all Employees.
Used to Handle the Little Bit of Recruitment.
HR OFFICER/ HR EXECUTIVE
Datamatics India Pvt. ltd
Understanding business concepts and thorough knowledge of entire hiring life-cycle, analyzing job requirements with managers, sourcing qualified candidates, job postings, database mining and internet recruiting, screening candidates, scheduling interviews, and checking references.
Extremely skilled at sourcing and recruiting both active and passive candidates through networking, referrals, internal databases, networking events, and job boards. .
Excellent interpersonal skills and the ability to build and maintain strong rapport with candidates and clients.
Self-motivated, dedicated professional with strong work ethics, exceptional organizational and planning skills; adaptability.
High level of enthusiasm commitment to successfully work toward individual and company goals.
I used to handle or Designate or hire person to oversee personnel operation.
I used to Ensure compliance with the Official Personnel Policy and recommend to changes to the Personnel Policy as needed.
I used to Submit annual report for review, on staff wage/salary/benefit levels comparability, and on seniority increases to be implemented for coming year.
Maintaining &strengthen commitment to having a well-trained, efficient workforce that reflects and affirms the diversity of the community.
Contact this candidate