Customer Service Administrative Assistant

THEA PINKSTON CONCORD, CALIFORNIA *****

C: 470-***-**** ● Email: ****.**********@*****.***; LinkedIn: www.linkedin.com/in/theajpinkston

Professional Summary

Results-driven, Strong work ethics, self-motivated professional trained in individual and team Leadership, Management, Performance Management and Evaluation, Critical Thinking, Communication Skills, Interpersonal Skills, Influential Power, and Analytical skills equipped with knowledge to leverage expected results in a business atmosphere. Monitoring abilities to create more efficient use of time and strategies to achieve all goals successfully and economically based on individual or team effort to surpass standards.

Core Competencies

Decision-Making

Training and Development

Employee Relations

Budget Control

Microsoft Office

Customer Service

Performance Management

Conflict Resolution

Cooperation/Teamwork

Education

DeVry University - Chicago, Illinois GPA 3.60/4.00 March 2015

Bachelor’s Degree in Business Administration/Concentration Human Resources Management

Relevant Courses

Marketing

Managerial Accounting

Financial Accounting

Principles of Management

Project Management

Principles of Economics

Strategic Staffing

Employment Law

Thea Pinkston 2

Work Experience

Xerox Corporation, San Francisco, CA

Customer Care Specialist October 2015 - Present

Use a computerized system to respond to customer needs in a call center environment, 75 plus calls in an eight hour day

Respond to telephone inquiries and complaints using standard procedures, and conflict resolution skills

Gather information, research/resolve inquiries and log customer calls

Communicate appropriate options for resolution in a timely manner, average call handle time 4-6 minutes

Inform customer about services available and assess customer needs, open and manage accounts, handle confidential information and client privacy

AT&T Corporate Store, Marietta, GA

Sales Support Representative January 2013 - August 2013

Liaised between sales representatives and their clients helping to save time and money

Resolved technical issues, extensive customer interaction, sales

Benchmarked to scale up merchandise increased product sales an estimated 15%

Managed client confidentiality and sensitive asset information, maintained product security through various procedures

Verizon Wireless/CellularSales, Pelham, AL

Administrative Assistant May 2007 – October 2012

Managed, processed, accurately balanced six figures weekly with a 0-1% error rate

Helped keep payroll under budget by performing dual roles saving company approximately $50,000

Facilitated supply chain, created idea to simplify end of day process, reduced confusion, saved time

Created written guidelines that improved datascape business, accomplished efficiency, and increased collection of accrued income by an average of $5,000 per representative

Researched and identified error in datascape system that created a black hole for datascape funds collected by representatives saving the company thousands by its discovery, manipulated various computer functions

Five Points Staffing/Lyons HR, Birmingham, AL

Administrative Assistant June 2006 – May 2007

Used company formula to compute OTR transactions for tire company, completed all tasks on or before time

Managed and provided customer service for accounts with accuracy, alpha/numeric filing

Accomplished various administrative duties, initiative to complete other tasks while on assignments leading to an offer for a permanent position

Thea Pinkston 3

LeJoy Uniforms, Birmingham, AL

Assistant Manager October 2002 – March 2006

Executed accounts receivables/payables, made initial contact to delinquent accounts, processed invoices, end of day reconciliation, sales

Implemented employee development through training and coaching to lead the employee to increased productivity and self-direction

Developed customer relationships to increase clientele and increase sales approximately 10%, managed customer confidentiality, data entry, including inventory

Affiliation

Society for Human Resource Management (SHRM) - LI Member

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