Customer Service Representative
Resume:
Anthony Orton
Holladay UT *****
********@*****.***
SKILLS
Customer Service
Teamwork
Persuasive
Order picking
Stocking
Receiving
Shipping
Communication
Team Work
Conflict Management
Critical Thinking
Self-Starter
Attention to Detail
Computer Literate
Time Management
Problem Solving
Warehouse Distribution
Microsoft Word
Microsoft Excel
Phone Skills
Oral Skills
Sales
Written Skills
Warehouse
Transportation
IPC 620 Certified
Mentoring Skills
Organization
EXPERIENCE
Recruiter/Enrollment Counselor, ITT Technical Institute 01/2015--present
Recruit adult and high school prospective students
Assess their educational needs
Explain the benefits and objectives of the programs offered by ITT Technical Institute
Electronics Assembler, T.D. Williamson 4/2014 – 10/2014
Applied 5s principles to the sanding/materials area, improving the working conditions.
Designed and built table for air extractor machine, improving productivity in this area.
Created silicone molds using a 2-part mixture.
Used a 2-part epoxy for potting electronic parts in various types of casings.
Assisted in the programming and running of wire-stripping machines.
Soldered wires to components, boards, etc.
Worked closely with manufacturing engineers making process improvements.
Contributed ideas for continuous improvement, applying lean principles.
Trained on preparing and potting a specific type of nano-connector cable. Attention to detail was critical for this job as any bubbles or defects could cause an entire cable assembly to fail.
Maintained a clean, safe, organized area.
Electromechanical Assembler Level II, L-3 Communications 4/2011 – 4/2014
Build Class 3 electronic devices for government and non-government customers.
Uses wire tables, drawings, and computer programs to aid in the assembly of product.
Use a wide variety of tools, including soldering irons, torque wrenches, and other precision/calibrated tools.
Applied ongoing training and education to improve skills and maximize the quality of work and job performance.
Customer Service Representative II, Convergys 10/2009 – 4/2011
Assist customers in all regards concerning Chrysler, Jeep, and Dodge.
Warehouse Operations and Fleet Manager, A.W. Marshall Distributing 8/1999 – 7/2009
Manage employees with route assignments and daily individual driver freight manifests.
Regulate stock receiving and inventory.
Oversee and assist daily driver product loading.
Assist customers with accurate product distribution and sales support.
Certify employees on forklift and pallet jacks
Customer Service Technician/Mechanical Technician, Fat Cat's 11/2003 – 4/2005
Isolate and repair trouble with pin setting equipment utilizing technical drawings and electrical schematics.
CLUBS AND ASSOCIATIONS
President, ETA (Electronic Technicians Associations), Student Chapter 11/2009 – 12/2010
Gather new members, schedule meetings, assist members with questions and concerns.
Put together projects for members to complete at meetings and ensure all members have necessary materials for projects.
EDUCATION
Keller Graduate School of Management - Sandy, UT 6/2012 - Present
Masters of Business Administration
Major: Business Administration with a certificate in Project Management
ITT Technical Institute - Murray, UT 9/2005 – 12/2010
Bachelors of Applied Science
Major: Electronic Communications Engineering Technology
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