Customer Service Assistant
Resume:
Miriam Mitchell
New York,NY.****7
******************@*****.***
SUMMARY OF QUALIFICATIONS
Excellent Customer Service and Administration Skills
Proficient in Organizing and Prioritizing work activities
Proficient working with diverse populations and flexibility under pressure
Experience working with diverse populations and Flexibility under pressure
Work well independently or as a team player while maintaining confidentiality
EMPLOYMENT HISTORY
Blue Cross Blue Shield Association
Front Desk Assistant June 2015-December2015 Washington D.C.
Served as a temporary front desk assistant greeting visitors, answering and directed incoming calls, performing various clerical duties as assigned. Sent and received faxes, greeted BCBS members; prepared badged for guess, visitors and meeting groups.
Barista
Starbucks April 2013 – May 2014 Washington DC/Miami
Serve in two of Starbucks most demanding establishments. Assisting International and domestic customers, suggest products and specialty beverages. Anticipated guests’ needs, handled payments via Cash, CC, and Starbucks reward cards. Replenished supplies, and Cleared and assist in maintaining store’s appearance.
Student Enrollment Services Clerk
Rio Salado College January 2011 – October 2013 Tempe, AZ
Provided direct administrative support to Counseling and Career Services department, International Student department, and the Disability Resources Department. Set appointment and worked closely with student service teams to ensure a smooth check-in and check-out process; tracked student conduct for transcript information, verified International documents for online admissions. Developed and maintained excel database for Student’s Customer Service Comments to be sent out to the colleges’ monthly news letter
Tracked quarterly incoming student for counseling services, and electronically distributed though out the Maricopa College system. Preformed Career Assessment for the Counseling and Personal Development Classes via Email as well as classroom group session throughout our various location. Created a Power Point presentation for the International Students outreach events.
Prescription Enrollment Specialist
Humana June 2008 – December 2010 Tempe, AZ
Educational Humana’s customers on the products and services, reviewed documents and resolved customer’s inquiries, authenticate members benefit package, provided accurate cost comparison between our home delivery program to local pharmacy.
Student Service Advisor
Anthem Online College February 2006 – February 2008 Phoenix, AZ
Maintained and oversaw a database of more than 250 students’ academic performance via online, phone, email, and fax. Submitted student reports, status changes between instructors, and program managers. Processed reinstatement letters for students as well as sending termination letters for academics, attendants, and personal reason.
Office Assistant
Value Options Health Services December 2004 – January 2006 Phoenix, AZ
Assisted Physicians and nursing staff in maintaining client appointments and records. Documented confidential information, faxed prescription to locale pharmacies.
Assistant Registrar
Arizona Girl Scouts Council April 2001 – December 2004 Phoenix, AZ
Provided exceptional customer service and communication effectively with staff, parents, volunteers, and public. Processed membership applications for troops and individual’s yearly memberships, performed data entry for registration of membership and updated registration for yearly renewal. Participated in outreach programs, assisted internal and external staff members
EDUCATION
Associate of Applied Science Degree in Corporate and Cable Communication
Borough of Manhattan Community College
New York, New York City
Volunteer/ Workshops/ Seminars
Arizona State Parks – Booth worker at State fair grounds. Assisted in helping individuals with information and questions on State Park activities etc., also handed out pamphlets, maps, and State park logo packets. (2 years)
North Mountain Visitor Center Volunteer – assisted visitors, with paths and trails, kept count of the visitors coming into the center. (1 year)
Rio Copa Toastmaster Club – This group is devoted to mentoring effective oral communication skills by learning the art of speaking, listening and thinking; which promotes self-actualization and enhance leadership skills.
Participated in various roles within the weekly meetings; toastmaster, grammarian, timer, and topic master
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