Customer Service Administrative Assistant

Domonique Jones

***** ******** ****** **.

Houston, TX 77073

Phone: 832-***-****

Email: ****************@*****.***

Objective

To become an integral part of a dynamic organization where my commitment to excellence can be utilized to make a worthwhile contribution and facilitate personal development.

Skills

• Exceptional ability to stay attentive when dealing with customers

• Clear communication skills aimed at understanding customers’ needs and providing corresponding services

• Proven ability to grasp product knowledge and relay product information in a concise but potent manner

• Analytic thinking aimed at resolving customers’ issues in a proactive manner

• Able to find conflict resolution without losing self composure

• Detail-oriented and efficient in providing customer service in adverse situations

• Capable of depersonalizing self with customers

• Known for utilizing humor sense during stressful interactions with customers

• Well-versed in adapting different ways under pressure in order to meet deadlines

• Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services

• Self-presentation and positive attitude

• Exceptional organizational skills and adaptability

• Savvy with modern technologies

• Flexibility to work in an ever-changing environment

Experience

SSCS 03/2015- Present

Call Center Operator

Proactively work to solve calls in crisis. If necessary, escalate to and coordinate with Service Delivery Managers until the issues are resolved.

Effectively communicate with international subcontractors, Field Engineers, T-Systems, and customers.

Love Li Inc. 01/2009- 03/2015

Administrative Assistant-PRN

Collected and sorted mail, screened and initiated telephone calls.

Maintained daily tasks list.

Complete data entry for invoices in QuickBooks software.

Arranged meetings and made appointment with individuals on a priority basis. Coordinate and oversee all business and personal travel arrangements including: Air travel, ground transportation and accommodations.

APAC/Best Buy GeekSquad 10/2014-01/2015

Technical Support/Sales Rep

Provide clients support by resolving their technical issues via email, phone and other electronic medium.

Configure computer equipment such as Internet connections or configure software to connect to Internet application servers.

MTM Inc., Houston, TX 12/2013 -09/2014

Customer Service Representative

Handled customer questions, complaints, and inquiries, with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Performed light office work such as making copies, organizing paperwork, and filing.

IRT, Houston, TX 12/2012 -12/2013

Inbound Sales agent

Responsible for driving sales through up-selling and cross selling techniques, as well as delivering exceptional customer service.

Education

South Mecklenburg High School - Charlotte, NC HS Diploma 2006

Central Piedmont Community College - Charlotte, NC 2006 – 2007

Johnson and Wales University – Charlotte, NC 2007 - 2008

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