Customer Service Manager
Resume:
Darby Hanchera
*** ****** *****, ****** ******, Muskegon, Michigan 49441
231-***-**** *********@*******.***
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WORK EXPERIENCE
Lakeshore Chrysler, Montague, MI February 1997 to present Certified Sales Consultant
Sell and trade new and pre-owned vehicles
Manage new and pre-owned vehicle inventory
Maintain regular customer contact and follow up with CRM
Provide customer service, including relations with internal customers
Perform maintenance, including snow removal and organization of retail products
Served as the Used Car Manager from 2011-2015
Served as the Finance Manager from 2001-2003
Lorin Industries, Muskegon, MI May 1987 to December 1996 Production Supervisor (January 1994 - December 1996)
Managed six anodized lines
Supervised a range of departments
o Supervised an average of 14-20 employees, including the maintenance department, waste treatment, quality control, production, shipping and receiving, and the analysis laboratory
Instrumental in defining, qualifying, and maintaining official ISO 9001 certification Inside Sales Consultant (February 1991 – January 1994)
Responded to daily costumer inquiries regarding price and availability
Created and distributed purchase agreements
Contacted potential new costumers
o Communicated the features and benefits of anodized aluminum Process Controller (July 1989 – February 1991)
Monitor and maintain chemical bath concentrations and tank temperatures
Control two anodized lines
Respond to additional department’s needs
Utility Controller (May 1987 – July 1989)
Substituted for Process Controller, Wastewater Department, and Material Handlers
Operated a fork lift
National Product Display, Grand Haven, MI July 1984 to May 1987 Assembler
Spot welding and assembly of office furniture
Operation of a fork lift
Professional References Available Upon Request
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