Customer Service Administrative Assistant

Renee Dyson

**********@*****.***

**** ****** ** **, **********, DC

(Cell) 202-***-**** (Home) 301-***-****

Objective

I am seeking an administrative position that will allow me to fulfill my passion of helping others as well as provide me with opportunities for professional growth.

Skills:

Microsoft Office 2013 EMILPO

Customer Service PERNET

DEERS ATTRS

RAPIDS ISM

TOPMIS II Mailroom Experience

Front Desk Experience

Education:

American Public University

Microsoft Office 2013 Technical Certificate

Career Blazers LLC

MCP

Dunbar Adult Education

High School Diploma or GED

Work Experience

Classic Concierge Washington, D.C.

Concierge 10/2015--Present

Front desk and guest management experience.

Projects a positive, friendly and professional company image.

Excellent ability to anticipate and respond to individual guest needs and preferences.

Good skills in upholding security practices and preventing unauthorized entries.

Exceptional skills in handling diverse types of guests with courtesy and professionalism.

Strong ability to respond effectively to unusual and emergency situations.

Good oral and written communication skills.

Ensures that the reception and lobby areas are neat and organized.

Receives, sorts and forwards incoming mail.

Welcomes and assists all internal and external customers and guests

Participates in special projects as needed and performs additional duties as assigned.

Ensures that the Front Desk is covered during business hours and schedules backup coverage when necessary.

(SERCO) Walter Reed National Military Medical Center

Bethesda, MD

Personnel Processing Specialist 11/2008 – 07/2015

Maintains service records.

Welcomes and assists all internal and external customers and guests

Participates in special projects as needed and performs additional duties as assigned

Consistently makes additions, revisions, or deletions to records or files to keep them current, complete, and accurate in accordance with regulations, policies and procedures.

Performs Records maintenance, Record of Emergency Data, Permanent Change of Station Orders and packets, perform non-strength accounting transactions, monitor and update all applicable database reports, i.e. Unit Personnel Accountability, Suspense Roster; Flag Report, and ALPHA Roster.

Thoroughly reviews and verifies records to identify discrepancies and gaps in information. Conduct and Interviews personnel to obtain additional information as needed to complete record and/or to correct discrepancies.

Effectively researches and/or provides factual information regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended.

Accurately enters data in automated systems, as needed.

Promptly retrieves data from various information sources, both manual and electronic. Conducts a detailed regulatory and procedural review of military personnel records to ensure completeness and accuracy, resolve conflicting information, or obtain missing data.

Examines various military personnel records, forms and-source documents, and regulations pertaining to creditable service to extract and list creditable active service periods and lost time relating to adjustment of BASD, BPED and date of rank computations.

Responsible for managing the security of RAPIDS workstations. Served as the primary site POC for RAPIDS-related matters. Performed all ID card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026_IP and the RAPIDS Training Guide.

Ability to collect and evaluate information for conformance to applicable rules, laws, regulations and guidelines

Assists in the development and maintenance of office forms and procedures.

Jean Baptiste Group Inc. Washington DC

Administrative Assistant 05/2008 - 07/2008

Served as the administrative assistant to the Jean Baptiste Group CEO.

Responsible for providing administrative, clerical, and office automation support that consist of using a variety of processes and methods.

Coordinated and ensured procedures meet office needs and are consistently understood and followed by all the staff.

Established, reviewed and updated complex administrative office procedures and guidelines.

Reviewed and analyzed administrative policies.

Developed and established the office methods and processes. Resolved a variety of conflicts of administrative policies and processes among organizational issues.

Clarified complex and confusing guidelines.

Advised staff and ensures understandings of administrative and procedural requirements.

Independently recommends changes to administrative policy to responsible staff for consideration.

Prepares outgoing mail. Coordinates the pick-up and delivery of express mail services (Fed-Ex, UPS, etc.). Receives, sorts and forwards incoming mail.

Ensures that the reception and lobby areas are neat and organized.

Assists in the development and maintenance of office forms and procedures

SI International Reston, VA

Military Personnel Specialist 08/2003 - 09/2007

Served as a Military Personnel Records Clerk for the Military Personnel Records Division, serving Soldiers assigned to the Pentagon and various other agencies within the Military District of Washington.

Performed a variety of military personnel administration duties that include military personnel correspondence and document control management in the Military Personnel Service Center.

Accomplished a variety of military personnel actions requiring knowledge of requirements, procedures of military personnel programs and operations, regulatory, policy and procedural requirements applicable to the military personnel management program.

Responsibilities included maintaining, updating, and accountability for over 7000 Personnel Records daily. Records maintained include the Active Army, United States Army Reserve & National Guard Active Duty Soldiers; Army Reserve Soldiers on Mobilization and Active Duty for training.

Performed duties with the use of computers on a daily basis needed to input, extract, and query and research data in military personnel data base systems along with performing office applications.

Updated individual records on administrative programs, i.e., E-MILPO and TOPMIS. Maintained the Zero Balance Accountability Reports on a bi-monthly basis.

Updates the Enlisted Records Brief, DA Form 2-1, and Officer Records Brief for Senior NCO's and Officer Promotion boards.

Performed duties in Customer Service (In and Out Processing) assisting with the in and out processing of Soldiers such as arriving and departing soldiers from the Washington Metropolitan Area

AWARDS AND ACHIEVEMENTS

Serco-na Excellence Award

Employee Recognition Award

Army Special Recognition Award

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