Customer Service Sales

Claudine Rodríguez

Procurement/Buyer Resorts International Operations - Port-Morgan

Coconut Creek, FL

*********.********@*****.*** - 786-***-****

Parts Coordinator and Project Management professional with over 20 years experience providing excellent service and sales. 5 years Marine-related Parts Coordinator experience. Offering an effective combination of education, skill and practical knowledge while promoting, team work, productivity and superior performance. Customer Service professional who strengthens relationships with OEMs, coworkers, vendors and potential clients.

Multi-lingual: Fluent written and verbal English, French, Spanish OEM’s: Prepared long-term pricing agreements under heavily regulated, time-sensitive purchasing requirements for OEM’s such as Yamaha, Honda, Suzuki, Bennett Marine, Gulfstream, NASA, Daher, Boeing, Learjet, Cessna, Lockheed Martin, Northrup Grumman. Working Knowledge of Act, CRM and Oracle software. Professional demeanor, strong training skills and Quick learner. Capable of handling multiple projects for 100’s of accounts simultaneously. Some parts requirements orders were over 100 pages long. Responsible for detailed review and accurate processing of all. Strong knowledge in Microsoft office suite, Access Database, Project Management Software. Knowledge of Internet E-Commerce and Social Media. Able to recognize and satisfy client needs. Well-organized and thorough. Strong customer service and leadership abilities.

Continuously study new products to improve explanations to customers. Knowledge of supply chain management.

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Authorized to work in the US for any employer

WORK EXPERIENCE

Procurement/ Buyer

Port-Morgan - Tamarac, FL - June 2008 to Present

Set-up and maintain the purchasing and delivery arrangements for all materials needed to meet production needs.

Work with the owner to ensure the inventory target is met for cash flow purposes. Analyze prices proposals, and other information to determine reasonable prices, delivery and lead time issues. Ensure purchase requisitions are properly approved prior to ordering. Taking into account customer demand, price, quality and availability before making a decision. Coordinates delivery schedules and other supply chain activities Assist other Company departments with material and supplier issues until issue is resolved. Purchase boat parts, pool equipment, restaurant supplies and hotel needs in accordance with company demands.

Maintain and review records daily of items purchase, cost, product quality and delivery process. Conduct competitive bids which result in the purchase of materials and services from the best evaluated supplier derived from the bid evaluation.

Purchase goods for use by the hotel, restaurant, boutique, boats and events. Seek to obtain the highest quality merchandise at the lowest possible cost. Select the best choice of vendors; obtain lowest possible price for materials, tools and supplies (while ensuring high quality) within a reasonable time period.

Oversee the tracking and all deliveries to freight forwarder on time. Sales/ Project coordinator

Dayton Granger - Fort Lauderdale, FL - March 2012 to April 2014 Working knowledge of the following regulatory areas: HTS# ECCN# and ITAR classification. Make preparation of presentation, proposal and sales contracts. Develop and maintain the relationships with current customers and potential customers as well. Services existing accounts, obtain orders, and establish new accounts. Resolve customer complaints by investigating problems; developing solutions; preparing reports. Handle customer complaints.

Ensure all products meet the customers and the Company's requirements. Assist customers with delivery difficulties.

Log information on calls received, where required and maintains detailed and accurate records. Help the company implement its marketing plans as required. Handle Government & OEM sales contract.

Managed a high-volume workload within a deadline.

Develop and maintain the relationship with current customers and potential customers as well. Create and manage repair order to ensure that requirements and deadlines are met, create exchange sales order, debit memo.

Assist customers with delivery difficulties.

Handle OEM sales contract.

Provide technical support to the customers.

Handle a variety of different clientele through various levels of communication. Manages major OEM accounts.

Complete LTA Pricing.

Project Management Allocates work to project management team members based on order content, delivery time, competencies and workload.

Analyze all repair quotes to ensure accuracy and approve as required. Assist accounting with repair order invoicing issues. Project Manager & Marketing Coordinator

P.A.S Group - Fort Lauderdale, FL - March 2010 to November 2010 Creates and maintains project schedules to ensure projects are completed on time. Establish commitment with suppliers necessary to support daily/weekly demand requirements. Review project estimates and cost control system, reviews and update progress, cost reports, schedules and requirements.

Assists the project team to ensure the project starts on time and within budget. Communicate and manage all issues and risk affecting the project. Excel in daily employer challenges with productive solutions, motivated work ethics and improvements proven to increase efficiency, customer satisfaction and the bottom line. Manage projects to closure with a high level of client satisfaction with both the process of service delivery and the project results.

Manage projects of major importance to overall business operations by reporting status, tracking delays, and making required adjustments.

Negotiates with customers to set and manage expectations. Conducts project kick off.

Formulating annual purchasing objectives for assigned materials and customers, aiming to reduce the cost of materials and improve service.

Manage all relationships necessary for a successful project team. Create, develop, and manage project plans and budget. Negotiates, administers, and monitors contracts.

Business Development

Buyer/Customer Service Specialist

Sailorman - Fort Lauderdale, FL - May 2005 to January 2010 Purchase boat materials, equipment, supplies and services of a specialized or complex nature in accordance with customer demands.

Monitor, reorder and purchase items needed for inventory replenishment. Discuss defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. Negotiate pricing, terms and conditions of sale and warranties of goods and products with key suppliers and vendors.

Assist materials team in supplier performance monitoring, improvement, savings, and quoting process. Work with suppliers and accounts payable to resolve invoice/payment issues and to provide quotes and estimated ship dates when needed.

Consult with other personnel to plan sales promotion programs. Successfully handled Domestic & International Sales. Placed orders for office supplies and Special Orders. Review market analyzes in order to determine customer needs, volume potential, price schedules and discount rates.

Maintained existing Domestic & International Sales. Filling, Issuing receipts & invoices.

Boat shows preparation.

Receive and review all written purchase requisitions for accuracy and delivery requirement. Place order with vendors to ensure timely delivery at the best price Expedite all orders for delivery status and receipt ensuring timely delivery. Maintain updated vendor list; process open accounts with frequently used vendors. Store Manager

Elme Corporation - Miami, FL - June 1994 to February 2005 Managed retail store and supervised employees.

Formulated pricing policies on merchandise according to requirements for profitability of store operations. Coordinated sales promotion activities.

Prepared and directed workers preparing merchandise displays and advertising copy. Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping

Ordered merchandise and prepared requisitions to replenish merchandise on hand. Supervised up to 8 employees, scheduled work hours, resolved conflicts, and determined salaries. Purchased and maintaining effective inventory control. Prepared payroll.

EDUCATION

MBA in Business Management/Project Management

American Intercontinental University - Fort Lauderdale, FL 2012

Business Management / Project Management

American Intercontinental University - Fort Lauderdale, FL 2008

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