Customer Service Office

PROFESSIONAL PROFILE

Highly organized and reliable claims coordinator with extensive success in process improvement and development, AP and payment solutions, and project management. Particular skills include ability to analyze very large amounts of data, cross functional team leadership, and critical thinking for strategic problem solving.

Characterized as an engaging and gifted communicator and well-respected throughout the Re-Trans, Inc. organization for success in:

Account Management

Process Development

Accounts Receivables and Payable

Application Training

CCPAC Certified

TAB Member

Vendor Negotiations and Relations

Sarbanes Oxley Compliant

CAREER HIGHLIGHTS

NahanNahon, Saharovich and Trotz, PLC, Memphis, TN

February 2016- Current

Paralegal

Investigate new client files for insurance coverage and conflict of interest

Make phone calls to clients to confirm information about auto accident, insurance and injuries is accurate

File claims with insurance companies

Request police reports of auto accidents

Order medical records from clients medical providers

Compose demand letters to submit to insurance companies for settlement

Office Re-Trans, Inc, Memphis, TN

January 2011- January 2016

Claims Coordinator

Investigate claims for validity by researching carrier tariffs, carrier and/or customer contracts and governing laws.

Retrieve supporting documents, such as BOLs and PODs, from Carrier’s websites to submit with Claim requests.

Enter claims into our proprietary claims management system prior to filing with the carriers.

Act as a liaison between Shippers and Carriers to reach fair claims settlements by using negotiation techniques, carrier tariffs, BOLs, carrier contracts and governing laws.

Create custom reports for client base to keep them abreast of their current claim status, claims trends, and claims percentages with each carrier.

Actively staying abreast of the ever changing rules and regulations in the industry by subscribing to TRANS Digest and attending annual Transportation and Logistics Conferences.

Conduct training sessions or conference calls with clients on claims processes and guidelines as well as discuss process improvements on their behalf that can minimize future exposure to similar claim scenarios.

Log carrier payment into the Claims software to insure proper credit on claims..

Work with the Accounts Payable Department to insure that claims payment reaches the shippers within 14 days of receiving carrier payments.

Keep Claims department clean and ized to insure that claims files are accurate and up to date, both electronic and hard copies.

Office Office Team, Memphis, TN

June 2008- January 2011

Account Representative for PowerTrack (US Bank)

Build and maintain productive and efficient relationships with assigned business accounts by serving as the main daily contact and primary point of escalation between the carriers and the client

Maintain account continuity by personally handling a large volume of invoices, managing all incoming requests for closure and completion, and interfacing with teams to find mutually beneficial, customized solutions

To date, have saved client over $216,000.00 in audit, vendor compliance and carrier contractual compliance savings by personally organizing and heavily monitoring processes such as billing time limits, non-contracted carrier activity and duplicate billings

Train vendors on proprietary self-service software enabling them to view invoice processing and financial information

EDUCATION

University of Memphis

2006-Current

Part time student in pursuit of a Bachelor’s Degree in Paralegal Studies

Member of the National Society of Collegiate Scholars

Immaculate Conception High School, Memphis, TN

1989-1993

Received diploma in general studies in June 1993, included heavy extracurricular activities including chorus and swim team.

ADDITIONAL PROFESSIONAL DEVELOPMENT

CCPAC Certified Problem Solving

HAZ-MAT Certified MS Office

Effective Communication Customer Service

CCPAC Member Process Improvement

Data and Information Management Project Coordination

MS Office Financial Best Practices

Transportation Arbitration Board Operations Management

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