Customer Service Manager

Johnny B. Murray NICET III (******)

**** ********** ***** **.

Manassas, VA. 20110

Cell# 571-***-****

********@***.***

Career Professional Objective:

I have received my NICET level 3 in Fire Alarm Systems working toward my level 4 in the very near future. As well as Sprinkler Inspector I & II. My plan is to continue in the Project Management, Supervision and Design of Fire Alarm, Sprinkler and Life Safety Systems, to include all Building Interface & Automation Systems, CCTV Cameras systems, Security & Access Control, Engineering Fire Alarm Design Consulting and Management. Oversee Construction projects, Conducting design review and commissioning of Installation and service crews and projects, of Life Safety and Fire Protection Systems. I Excel at Problem Solving; and with my background in various Electrical and Electro-Mechanical systems I will support facilities with sales of New and additional equipment, technical input and design verify Submittal documentation and Contract Drawings produced by architect. Evaluate and Certify drawings, wiring, diagrams, and Sequence of operations and instructions I can perform detailed Quality Control work prior to job start up during and after field work & installation. I am able to perform Fire Alarm and security system programming and acceptance testing for new construction installation, with various Factory Trained systems. These described qualities, assets and seasoned trade knowledge are part of my desire to make useful and available to a company’s Life Safety and Fire Protection Engineering Management Team. Along with my Reliable Positive, Trustworthy can do attitude and accommodating customer service skills; I will fit in well with others with a professional sense of humor. And contribute as a favorable dedicated loyal asset for the right company or organization.

Professional Private and Military Work Experience:

S.A. Comunale

Walter Reed National Military Medical Center Bethesda

This position as the Site Supervisor and Lead Fire Protection Technician, I’m in charge of Management of a crew of seven (7) at the Walter Reed National Military Medical Center “ The Presidents Hospital” to include the Medical University and all support buildings on the base approximately 120 different buildings. The hospital and the attached Clinics alone are over 2.5million square feet. My position is to ensure all fire alarm and sprinkler systems are inspected, using the Guide lines and Code books for UFC Unified Criteria, Joint Commission, NFPA, IBC, and NEC to name a few. Perform Fire and Sprinkler Life Safety Quality Control inspection for the Government under NAVFAC Guidelines. I ensure and test all Fire Pumps are operating at a maximum performance with minimum down time, this includes: over 10 fire pumps from 750-1000GPM…I also ensure all preventive Maintenance Inspections and Life Safety Documents meet the quality control requirements and accepted by the Joint Commission Accreditation inspection team for the hospital. I’m required to perform Quality Control Inspections where very detailed information is required. My Technical work requires me to program, service supervise and install FCI, Notiflier Fire Systems and a variety of other systems on Base. I am part of the base Emergency response Team to meet and resolve with Military Officials NAVFAC, and other Base Management and Security Members, for Day to Day Emergencies as they occur and resolve as required. Whether it is Contract and Service issues, or other Contractors and Hospital services over-site requirement. The JACO Hospital accreditation Program under my Supervision and Staff We have logged no major discrepancies written up by the Joint Commission for Fire Alarm and Life Safety for the past 5 years of inspections, keeping our country’s Largest Wounded Warrior Hospitals with full Accreditation.

AccesSecurity INC.

Leesburg, VA.

Sr. Field Service Technician

This position allowed me to be the Lead Senior Service and Repair Technician for troubleshooting, programming and Service of Access Control Systems, Lenel, ID pass, AMAG Technology. CCTV Pelco, Spectrum 3 PTZ cameras Bosh, General Electric and a variety of other models fixed and PTZ. I setup IP network for Pelco DVR’S 8100, 8000, 4000 series and others. I Installed and troubleshoot Mag-Locks, Door Strikes PIR’s with push to exit. Including Door King Gate controllers and all the software related to each system. I also ensured the Fire Alarm System Interface setup and operation. I programmed various security panels troubleshoot and repair all auxiliary associated equipment sprinkler systems, elevator controls, fans controls, stair pressurization systems and HVAC shut down.

Power Design Inc.

St. Petersburg, FL

Fire alarm and fire Protection Superintendent and Programmer:

I was in charge of the onsite Construction Management of All Fire Alarm and Low Voltage Systems along with the Electrical Superintendent. We built high rise mixed use and garden style Apartment buildings with design build fire alarm projects. To include installation and site management of all Contact Fire Alarm and Suppression systems, Life Safety, low voltage security and Camera systems. This position required me as the Project Management to direct and see to completion all Assigned Metro DC projects.

M.C Dean Inc.

Dulles, VA. 20166

Electronic Security Technician 2

This position I was hired and worked as the Senior Electronic Technician II, in the installation and service of surveillance and CCTV systems with access control using Lenel software, GE, Bosh and Pelco fiber optic cabling terminations. I took control of the onsite-management of the Electrical trade contractors to solve and manage drawing issues, for conduit and device box layout to ensure specifications were met and wiring and testing alarm control units, power supply troubleshooting faults and performing Electronic and Mechanical repairs as required.

Power Design, Inc.

St. Petersburg FL

Fire Alarm System Regional Service and Installation Manager

I was the Regional Service Manager and the Lead Technician for the Northern VA, DC and Maryland region. This assignment was in new construction of medium and high rise condo apartments with first floor retail. With the knack for problem solving and proper time and personnel management over the span of 14 months, I was able to manage and complete projects without failure of fire marshal acceptance. Installation and troubleshooting with Design, Programming, inspections and Commissioned systems for (AHJ) Final Approval. Trained First Responders, Owners & management on systems proper operations. I was tasked to be in charge and manage over 16 new construction sites for fire Alarm systems. I set up and programmed Gamewell FCI E3 and 7100 Fire Command systems built for Mass Notification and distributed voice evacuation. I installed and serviced Simplex, Notifier and Firelight systems and various others; as well as Sprinkler Systems Tamper Switches, Dry systems, Water Flow Wiring. And Low voltage, as well as to include terminations at Club House Theater systems, CCTV surveillance systems, built, designed and installed with factory trained certificates of completion in each discipline.

I.C.1 Systems, LLC

Manassas, VA. 20110

Business and Professional Goals Achieved

I have the privilege of being a small business Owner; General and Project Manager. I have completed various construction contracts that were Bid awarded starting at $20,000-$150,000 which were all completed within or under budget and allotted time. This ownership has allowed me to improve my Contract and technical knowledge, business and budget management skills. I have held a current Virginia Class B Licensed Contractor License for over 22 plus years. I have managed for profit and repeat customer service with annually sales and service on average of $400,000-$500,000 in sales and service yearly. I managed a small fleet of 6 trucks and vans and employed 12-16 staff personnel.

Some of the Projects as Owner and Manager I was able to attain and see to final customer appreciation and completion.

Awarded and competed a “State of the Art” audio & video Conference Room Projection Screen System with Satellite and computer interface networked, for the Auditorium at Virginia State University.

Redesigned and managed the complete installation and balancing cable TV drops for various schools, Satellite Master Antenna System (SMATV) with video distribution. I did this for the Dept. of Correctional Education (DCE) with multiyear Maintenance Contract.

Managed and Trained through American on Line (AOL) and Hughes Network Data & Satellite systems, a staff of 12 in house technicians. Alpha and Beta testing of the AOL plus and direct way to way Broadband systems.

Project Manager for the construction of a new 500 home development. I also built and maintained all the Head End Satellite equipment and Dish Farms for these multi-dwelling units.

“CNN Airport Network” At the Ronald Reagan Washington National Airport, Washington DC for the gate area viewing TV units.

Military Work Experience:

United States Navy (Veteran)

I have had the privilege and honor to provide 12 years of Honorable Service to and for my country. During my tour with the United States Navy I served (5) overseas deployment tours on various combat ships, were I worked my way up thru the ranks to become the E-6/7 Leading Chief Petty, Officer, In the Inter Communications Electrician. (I.C.) rate, where I maintained the Shipboard Synchro Servo, repeater and indicating equipment. I repaired systems for our submarine fleet, and other surface Ship’s electro/mechanical Class A and C schools. I was awarded various metals, ribbons, and letters of Outstanding Performance, Good Conduct and Sea service. I received an Honorable Discharge from the U.S. Navy after 12 years of Faithful dedicated Service.

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