Customer Service Front Desk

Carla Ocana

Miami, FL

**********@*******.*** - 786-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Clerk

Zoom Tan - November 2014 to Present

Maintain store looking sharp and presentable

Run salon smoothly

Front Desk Receptionist

Coral Gables Athletic Club - November 2013 to Present

- Front Desk

Greeting all guests entering and leaving the facility,

Answering any queries, providing information about different exercise routines, class schedules etc.

Handling inventory inquiries

Registering new clients with accurate registration procedures as well as receiving membership payments

Providing the best possible service

Personal Trainer

The Health Joint Gym Fitness Club - April 2013 to April 2014 Handling gym membership database

Sending reminders to clients regarding different membership discounts

Designed diet plans, workouts and additional training sessions focusing on particular problems such as obesity, injuries etc.

Front desk Receptionist

Massage Envy South Miami - June 2012 to January 2013 Providing excellent service to members/guests by answering phone calls, and assisting the best way possible

Maintaining a professional demeanor at all times,

Assisting in administrative tasks including filing, member folder maintenance, and data entry of client records.

Assisting in maintaining cleanliness of therapy rooms, common areas and store room.

EDUCATION

Occupational Therapy

Keiser University

ADDITIONAL INFORMATION

Skills

Excellent communication and customer service skills

Competent with Microsoft Word, Processing tools, Spreadsheet and PowerPoint

Super outgoing and pleasant personality with excellent telephone etiquette

Excellent knowledge of handling basic clerical and administrative tasks

Familiar with basic accounting and bookkeeping procedures

Skilled in handling multiple tasks and maintaining good relationship with clients and colleagues

Contact this candidate