Customer Service Sales
Resume:
Andrea Drummond
Lawrenceville, Georgia 30044
******@***.***
SUMMARY OF QUALIFICATIONS
Maintain composure during fast paced and sometimes hectic situations. *Proven experience in providing excellent customer service. *Outstanding interpersonal skills with a proven record of establishing positive relationships with customers. *Capable of interfacing effectively with upper management, customers and staff members.
PROFESSIONAL EXPERIENCE
Jul 2009 – Feb 2015 Branch Manager
Best Bank – Dacula, Georgia
Hiring and interviewing new staff. *View Branch Report Daily. *Discuss sales/plan individually with team members. *Business Calls. *Assist customers with banking services. *Schedule for the branch. *Action plan weekly. *Feedback with staff. *Follow -up with new customers. *Lead weekly phone meeting. *Off-site, outside marketing, event planning for bank. *Meeting Branch Goals. *Development, Coaching, Training Staff. *Override Authority. *In-Aisle and Outside Sales for new account. *Hero Manger 1YEAR. *Customer Service Manager 2YEAR. *Team Ops (operation team member). *Customer Team member
Nov 2006 – Jul 2009 Asst. Branch Manager
Best Bank – Lilburn, Georgia
Balancing Vault. *Balancing Atm. *Order Cash. *View Branch Report *Discuss sales/plan individually with team members. *Assist customers with banking services. *Schedule for the branch. *Feedback with staff. *Off-site, outside marketing, event planning for bank. *Meeting Branch Goals. *Development, Coaching, Training Staff. *Override Authority. *In-Aisle and Outside Sales for new account.
Jun 2005 – Nov 2006 Teller
Washington Mutual – Atlanta, Georgia
Processed customer financial transactions. *Sold Washington Mutual products and service beneficial to customer needs. *Identified fraudulent activity to prevent potential loss to the bank. *Addressed customer questions and concerns and refer appropriate internal resource for resolution. *Automated Teller Machine (ATM) management.
Oct 1994 – Aug 2004 Pharmacy Technician
Publix Supermarket – Atlanta, Georgia
Handled all point of sale transactions. *Coordinated with various physicians to fulfill customer refill requests. *Processed computerized prescription requests. *Dispensed medications as directed by lead pharmacist. *Trained new staff members to assure and maintain quality assurance. Receiving Clark *Received and accounted for merchandise by verifying purchase orders, tags and product descriptions. *Maintained shipping records such as goods returned, returnable goods and damaged goods. *Assured that all vendors were successful in making their deliveries. *Maintained an organized and professional work environment. *Utilized shipping and receiving software to manage order requests.
Feb 1999 – Apr 2001 Lead Sales Associate
Macys Department Store – Atlanta, Georgia
Provided friendly and efficient customer service to all customers. *Accomplished monthly sales quotas by using effective selling points for advertised products. *Recommended products and services based on customer requests. *Maintained merchandise presentation standards.
EDUCATION
Tallahassee Community College, Tallahassee, Florida
Business Administration
Jul 2015 – Present University of Phoenix, Phoenix, Arizona
Bachelor of
•<a>Bachelor of Science in Business,</a><a>Hospitality Management Certificate (Undergraduate)</a>
ADDITIONAL INFORMATION
Skills: Customer Service, Strong Leader, Adapt to Change, Multitask oriented, Business Development, Point of Sales Transaction, Money Management, Customer Relationship Management, PC-Microsoft Windows, Internet Explorer (IE), Excel, Outlook, Microsoft office. Suite, Certified Notary Public
Contact this candidate